Mazda Lakeland

Contacted dealer via website at 7:30am to check the availability of a car listed as on the lot. Received a worthless response from a bot at 9:00. Received another response from someone claiming to be a availability of a car listed as on the lot. Received a worthless response from a bot at 9:00. Received another response from someone claiming to be a salesperson at 9:30 stating the needed to check the availability of the specific car( why they didn’t do that before responding is beyond me). Never heard anything back. Two hours later I asked if the non reply was indication the car wasn’t available. The response from the so called salesman was he was busy with customers and he we get back to me when he had time. Well they must be one really busy dealership since 7 hours later…not a peep. Even if they were to amazingly respond the car is available, I won’t waste me time or money at this dealership More

I could not say enough good things about Lakeland Mazda. When first moving to the Lakeland area, we took my car to Sport Mazda in Orlando. After my experiences at Lakeland Mazda, I will not take my car to a When first moving to the Lakeland area, we took my car to Sport Mazda in Orlando. After my experiences at Lakeland Mazda, I will not take my car to another dealership. My finace and I had the please of having Joli and Austin help us buy out my lease in November. First off, Joli was able to answer all our questions and when we thought about possibly trading my lease in for a new car, he did not pressure us at in our decision. Then Austin was upfront with us, did not pressure us either, and even coming in with a pre-approval, Austin ran numbers to see if he could match our interest rate, which he actually beat, and get is into the same or less payment, which he did. My fiance and I felt respected and felt no pressure like most dealerships make you feel. A few months later, I took my car in for an oil change and to have some concerns looked at as well. These concerns were brought up to another Mazda dealership and the concerns were not addressed. Andres listened to my concerns, asking questions to make sure he understood what exactly the car was doing. I am having a wheel bearing replace and my transmission got a PCM update under warranty. I cannot recommend Lakeland Mazda enough. They are professional, respectful, and truly listen to concerns. More

Recently purchased my 2nd Mazda from this Dealer. Unfortunately, the ownership changed from the original Owner I purchased my 2015 CX9 from. What a difference. Sure, the brand new dealership is bea Unfortunately, the ownership changed from the original Owner I purchased my 2015 CX9 from. What a difference. Sure, the brand new dealership is beautiful… but they took away the following: fast service times with appointment. It took 2 hours for an oil change and rotation on my 21 CX5 in spite of arriving early for my appointment. No more loaner car offered; this was offered for any service exceeding one hour by previous Ownership. No more video of the service being performed while you wait. Another service the previous owner provided so you could see that the service was indeed being performed. First oil change that was free when you purchased a new Mazda also eliminated. Lastly, oil change @ $69 bucks and rotation at $69 is outrageous. Yes the Employees I dealt with were courteous and polite. The change in Ownership will mean I take my Mazda to the Toyota dealer for service. Why? They’re 4 miles from home - the new Mazda dealership is now 15 miles from home. Their service is much faster…without the loaner car; the quick service; and reasonable prices means I have no reason to use Lakeland Mazda. More

Nelson was excellent in his knowledge of vehicle. Austin in finance simplified the process to us and was able to get the interest rate where I needed. Austin in finance simplified the process to us and was able to get the interest rate where I needed. More

My appointment was at 9:15 and I never left till 1130. That is not including working on my car. They kept me waiting forever to do the test on my car and then they kept me waiting forever for the results That is not including working on my car. They kept me waiting forever to do the test on my car and then they kept me waiting forever for the results and then again for the estimate. My daughter came to get me and had to go up to the counter in question what was taking so long. I ended up picking up my car at 3:30. Again I had to call to see if it was ready. There is a disconnect between their workers and the customers More

I would like thank Jorge for helping my granddaughter buy the car she just loves. He made sure everything worked out smooth. the car she just loves. He made sure everything worked out smooth. More

This dealship purchasesd my Like-New car back from me. A month passed, my loan payoff remained unpaid. It wasn't until I found the 2 MAJOR errors (My Name & Account #) in the payoff check the dealership se month passed, my loan payoff remained unpaid. It wasn't until I found the 2 MAJOR errors (My Name & Account #) in the payoff check the dealership sent to my bank, was my car concidered paid off. Yes, they stated they called the bank a few times to check but with 2 MAJOR Errors the bank could apply it. I called the bank to correct it, after I found the errors. Did it stall the payoff?? YES!! Did it cause MAJOR problems for me, YES! We were given a "We're Sorry", nothing more, for their major error and VERY costly delay for us. I should have learned. I was a FOOL , NEVER Again!! I'm at fault for being a FOOL I thought they were like Ed Morris Mazda.. More