Mazda Lakeland
Lakeland, FL
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I love this Lakeland Mazda dealership. 3 years ago I did my first ever lease with Austin and he stayed in touch, which is what made me want to continue doing business there. I am now on my 3 years ago I did my first ever lease with Austin and he stayed in touch, which is what made me want to continue doing business there. I am now on my second lease. I am happy to drive the hour it takes to get there for my service needs because everyone I encounter is polite, courteous, friendly & knowledgeable. They seem to really care. More
Just purchased a 2023 CX-50 from Derek Levin at Mazda Lakeland. First, Derek was amazing to deal with, from start to finish. I have no patience to go sit in a dealership for the day, while the salesman a Lakeland. First, Derek was amazing to deal with, from start to finish. I have no patience to go sit in a dealership for the day, while the salesman and sales manager play good cop bad cop games. Mazda Lakeland and Derek were amazing, and I was in and out in 2 hours total. My wife Deanna loves her new car, and when she's happy I'm happy. I drove 55 miles to Mazda Lakeland because of Derek, because of the inventory, and because they charge flat msrp with no mark ups and only $799.99 dealer fee. I saved at least $2,000 by driving to Lakeland, and peace of mind knowing I wasn't completely stressed out when I left. I highly recommend Derek and Mazda Lakeland! More
This is an awesome car company and dealership! ! The service and sales people are phenomenal and they have one of the best sales manager Austin! ! The service and sales people are phenomenal and they have one of the best sales manager Austin! More
Would have liked to be told more about what was done to my Mazda 6. Everyone was nice. I will be texting to clarify a few more details I'd like to know. I came from one hour away, you are my nearest Maz my Mazda 6. Everyone was nice. I will be texting to clarify a few more details I'd like to know. I came from one hour away, you are my nearest Mazda dealership, and was told there would be a loaner car waiting for me. There never was a loaner car. I was told it had not returned yet. My son and I waited approx. 2 hrs in the lobby. More
Contacted dealer via website at 7:30am to check the availability of a car listed as on the lot. Received a worthless response from a bot at 9:00. Received another response from someone claiming to be a availability of a car listed as on the lot. Received a worthless response from a bot at 9:00. Received another response from someone claiming to be a salesperson at 9:30 stating the needed to check the availability of the specific car( why they didn’t do that before responding is beyond me). Never heard anything back. Two hours later I asked if the non reply was indication the car wasn’t available. The response from the so called salesman was he was busy with customers and he we get back to me when he had time. Well they must be one really busy dealership since 7 hours later…not a peep. Even if they were to amazingly respond the car is available, I won’t waste me time or money at this dealership More
Looking for a new vehicle doesn’t have to be difficult any more. We started off visiting our local dealerships to test drive a few different vehicles and narrowed it down to two. When we started talking t any more. We started off visiting our local dealerships to test drive a few different vehicles and narrowed it down to two. When we started talking to the sales person we began to realize that they were not completely truthful. We decided to leave and to check online for the vehicle we chose. We contacted Lakeland Mazda the following day and Brian quickly got back to us with the specifics of the vehicle we were interested in. He gave us a price that was thousands less than our local dealership. Brian told us the price included everything and was the price we would be paying. We were a little skeptical since this is what most dealers tell you only to surprise you with more fees when it comes time to sign paperwork. Lakeland is a no haggle dealership where sales associates don’t get a commission to sell you some you don’t want or need, but are paid to provide a great experience. Every interaction we had with Brian prior to arriving at the dealership made us more complete with trusting Lakeland Mazda and Brian. He went above and beyond to answer all our questions and even took a video both inside and outside the vehicle to show us options etc. Lakeland Mazda was a 2 hour drive for us but we felt much more comfortable dealing with them vs our local dealership that was only 20 minutes away. I can’t say enough about how friendly everyone at the dealership was and how comfortable they made us feel. From Austin and Aleena in finance to to Austin in sales and our personal sales associate Brian. They were all great and made us feel like we we were part of their “family”. The final sales price was exactly as quoted with no surprise, the service was beyond what we expected and the experience was great. Was it worth the 4+ hours of driving to purchase our new CX-9 at Lakeland Mazda you ask? Absolutely!! As a matter of fact, I would drive twice as far and they have earned my business for all my future Mazda purchases. More
I could not say enough good things about Lakeland Mazda. When first moving to the Lakeland area, we took my car to Sport Mazda in Orlando. After my experiences at Lakeland Mazda, I will not take my car to a When first moving to the Lakeland area, we took my car to Sport Mazda in Orlando. After my experiences at Lakeland Mazda, I will not take my car to another dealership. My finace and I had the please of having Joli and Austin help us buy out my lease in November. First off, Joli was able to answer all our questions and when we thought about possibly trading my lease in for a new car, he did not pressure us at in our decision. Then Austin was upfront with us, did not pressure us either, and even coming in with a pre-approval, Austin ran numbers to see if he could match our interest rate, which he actually beat, and get is into the same or less payment, which he did. My fiance and I felt respected and felt no pressure like most dealerships make you feel. A few months later, I took my car in for an oil change and to have some concerns looked at as well. These concerns were brought up to another Mazda dealership and the concerns were not addressed. Andres listened to my concerns, asking questions to make sure he understood what exactly the car was doing. I am having a wheel bearing replace and my transmission got a PCM update under warranty. I cannot recommend Lakeland Mazda enough. They are professional, respectful, and truly listen to concerns. More
Recently purchased my 2nd Mazda from this Dealer. Unfortunately, the ownership changed from the original Owner I purchased my 2015 CX9 from. What a difference. Sure, the brand new dealership is bea Unfortunately, the ownership changed from the original Owner I purchased my 2015 CX9 from. What a difference. Sure, the brand new dealership is beautiful… but they took away the following: fast service times with appointment. It took 2 hours for an oil change and rotation on my 21 CX5 in spite of arriving early for my appointment. No more loaner car offered; this was offered for any service exceeding one hour by previous Ownership. No more video of the service being performed while you wait. Another service the previous owner provided so you could see that the service was indeed being performed. First oil change that was free when you purchased a new Mazda also eliminated. Lastly, oil change @ $69 bucks and rotation at $69 is outrageous. Yes the Employees I dealt with were courteous and polite. The change in Ownership will mean I take my Mazda to the Toyota dealer for service. Why? They’re 4 miles from home - the new Mazda dealership is now 15 miles from home. Their service is much faster…without the loaner car; the quick service; and reasonable prices means I have no reason to use Lakeland Mazda. More
Nelson was excellent in his knowledge of vehicle. Austin in finance simplified the process to us and was able to get the interest rate where I needed. Austin in finance simplified the process to us and was able to get the interest rate where I needed. More