Mazda Lakeland

I always use the dealership for service. They have been great to me. Recently I was in for service and they were very confused. I was getting a simple oil change. They quoted me for 3,100.00 They have been great to me. Recently I was in for service and they were very confused. I was getting a simple oil change. They quoted me for 3,100.00 in repairs. From struts to new tires to filters. When I spoke to the service department they assured me that the vehicle needed these repairs. I then explained 4 days ago I put new tires on. 2 days ago I changed both air filters. Then understanding there was confusion they stated they had the wrong vehicle. I had a 9am appointment for oil change and this was 10:30 now. By 11:30 I again asked for a status of my vehicle. Confusion again. He stated he was "Not sure where my vehicle was." After a walk to the garage he realised my vehicle had not yet been in for service. I didn't get my vehicle out of service till after 12:30. Very disappointed with the service department. They seemed very confused and a little "put out" with me asking so many questions. I hope it's a one off event. More

Great Customer Service. Went in for an Oil change and they thoroughly checked my vehicle over and completed the service in minimal time. Went in for an Oil change and they thoroughly checked my vehicle over and completed the service in minimal time. More

Very knowledgeable about their cars. Everyone was friendly, helpful and a pleasure to work with. Would highly recommend this dealership. Everyone was friendly, helpful and a pleasure to work with. Would highly recommend this dealership. More

Muy buen servicio los recomiendo 100% Estoy muy agradecida por su comunicación para con migo agradecida por su comunicación para con migo More

Excellent service, take may car on time. Nice people in the dealership! Thanks for your service Nice people in the dealership! Thanks for your service More

They guided me and showed me their great offers and helped find the vehicle I needed in a timely manner helped find the vehicle I needed in a timely manner More

I have never seen a business that charges so much but treats its consumers so poorly. I scheduled my service to ensure I could wait at the dealership, and I was quite precise about the services I need treats its consumers so poorly. I scheduled my service to ensure I could wait at the dealership, and I was quite precise about the services I need, in my case a basic OIL change and replacement of a non-functioning headlight. Not only are they attempting to push for more services that I have already stated that I do not require because it was completed a week ago. They had me wait 5 hours before telling me that the light was functioning and the fault was with the fuse, and they want to charge me $300 for services. I like Mazda cars, but this type of dealer is hurting the brand, and I was considering purchasing another vehicle. I will never, ever return to this location for service or to purchase a vehicle. I will drive to Orlando or Tampa when I need service, and I will consider other brands for my next purchase, and especially the online purchase. I hope this can help some customers out there. More

I love this Lakeland Mazda dealership. 3 years ago I did my first ever lease with Austin and he stayed in touch, which is what made me want to continue doing business there. I am now on my 3 years ago I did my first ever lease with Austin and he stayed in touch, which is what made me want to continue doing business there. I am now on my second lease. I am happy to drive the hour it takes to get there for my service needs because everyone I encounter is polite, courteous, friendly & knowledgeable. They seem to really care. More

Great experience dealing with everyone at Mazda Lakeland. Sales reps Brian and Richard were great to work with, we ended up buying 2 cars!!!! Sales reps Brian and Richard were great to work with, we ended up buying 2 cars!!!! More

Just purchased a 2023 CX-50 from Derek Levin at Mazda Lakeland. First, Derek was amazing to deal with, from start to finish. I have no patience to go sit in a dealership for the day, while the salesman a Lakeland. First, Derek was amazing to deal with, from start to finish. I have no patience to go sit in a dealership for the day, while the salesman and sales manager play good cop bad cop games. Mazda Lakeland and Derek were amazing, and I was in and out in 2 hours total. My wife Deanna loves her new car, and when she's happy I'm happy. I drove 55 miles to Mazda Lakeland because of Derek, because of the inventory, and because they charge flat msrp with no mark ups and only $799.99 dealer fee. I saved at least $2,000 by driving to Lakeland, and peace of mind knowing I wasn't completely stressed out when I left. I highly recommend Derek and Mazda Lakeland! More