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Maxwell Ford

Austin, TX

4.7
1,957 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,957 reviews

April 05, 2024

I just want to say that Megan was out of this world. I couldn't ask for a better place and I will always come back More

by Cathyjdavis54
Recommend Dealer
Yes
Employees Worked With
Megan
Apr 10, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Megan provided out of this world assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 03, 2024

Purchased a car recently with the help of Eddie S. We were able to get the car we wanted for the monthly payment we wanted. Eddie helped us set up the car while waiting for finance and answered all of More

by Shawnaf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
Apr 06, 2024 -

Maxwell Ford responded

Congratulations on your recent car purchase! We're thrilled to hear that Eddie was able to assist you in getting the car you wanted with the monthly payment you desired. It's fantastic that he took the time to set up the car for you while waiting for finance and answered all your questions before you left the dealership. We're also glad to hear that Eddie continued to help you with questions about the car via text the following week. We're here to help and ensure your continued satisfaction with your new vehicle!

April 02, 2024

Always provides service in a timely manner and I get frequent and up to the minute updates More

by frankier88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo
Apr 04, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Maxwell Ford responded

Thanks for your repeat business and we look forward to working with you again! Jim May Service Director

April 01, 2024

Megan was attentive to my needs and understanding to ensure my car would be properly analyzed and she thoroughly discussed what needed to be done. More

by joelestefan91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Apr 05, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Megan provided attentive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 01, 2024

John provided first class service. 10/10. Will continue to come back to Maxwell Ford More

by cpkott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Apr 04, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that John provided first class assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 31, 2024

Called up service dept to see if dead battery was under warranty. They said yes and i brought it in and they had my battery tested and replaced in about 1 hour. Sales department was friendly and profess More

by miller9428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo and Leo
Apr 04, 2024 -

Maxwell Ford responded

It's great to hear that our service department was able to assist you promptly and efficiently with your dead battery, especially under warranty. We strive to provide friendly and professional service in both our sales and service departments. Thank you for choosing our dealership!

March 29, 2024

Price at dealership was $4k higher than what was online, so they are using bait and switch tactics. The salesperson used magical math to make me believe I was getting the price I wanted even though all they More

by jafwolf
Recommend Dealer
No
Employees Worked With
David O-salesperson-used deceptive sales tactics and lied to us.
Apr 03, 2024 -

Maxwell Ford responded

Thank you for your feedback. Rest assured that we will look into your concerns and get back to you as soon as possible. Thank you for your patience and understanding.

Apr 19, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Ryan Scott ryanscott@maxwellford.com

March 29, 2024

The advisor was efficient courteous and took care of my needs effectively. I’m very pleased More

by Maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Moore
Apr 03, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 29, 2024

Quick and easy process. Megan 2 was courteous and knowledgeable. Having the automated service request system is nice and streamlined everything. Overall a positive experienc More

by FXC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan 2
Apr 04, 2024 -

Maxwell Ford responded

That's fantastic to hear about your positive experience with Megan 2 and the automated service request system at the dealership! We're glad that the process was quick and easy, and that Megan 2 provided courteous and knowledgeable service. We're here to ensure your continued satisfaction with our services.

March 29, 2024

Great dealership! Eddie Sifuentes was smooth and answered every question with ease and kindness. Thank you! More

by Ethan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
Apr 04, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Eddie provided smooth assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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