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Maxwell Ford

Austin, TX

4.7
1,957 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,957 reviews

May 24, 2024

Leo, was very efficient and professional in getting the car looked at. It was given in timely matter with getting my brakes changed and the brake fluid flush switched. More

by Berenice Guillén
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo Fernandez
May 28, 2024 -

Maxwell Ford responded

We're delighted to learn about your positive experience and the efficient assistance provided by Leo! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 24, 2024

Troy was such an amazing help on my purchase with my first car! He made the experience enjoyable and helped me through the whole process. I am super thankful for Troy!! More

by lauralisa99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy
May 28, 2024 -

Maxwell Ford responded

Congratulations on your new vehicle! We're thrilled that Troy provided you with an amazing sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 24, 2024

Got me in what I wanted fast and the price I wanted. As well as got me the amount I wanted for my trade in. More

by SamanthaK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
May 28, 2024 -

Maxwell Ford responded

Congratulations on your new vehicle! We're thrilled to have delivered an exceptional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

May 24, 2024

Rocky was extremely helpful when I brought in my Ford Transit. He personally sent me a picture of the facility to make sure I knew where to go. I appreciated his professionalism and overall attitude. More

by ejobiv4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky , Greg Kimball, Steve Cargo
May 28, 2024 -

Maxwell Ford responded

We're delighted to learn about your positive experience and the helpful assistance provided by Rocky! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 23, 2024

Feedback promptly received and service done quickly . Coffee was good . People were so Friendly and helpfull More

by Waltja05 jan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
May 24, 2024 -

Maxwell Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 23, 2024

Get here at 7:00 am tu drop off my truck they took care of the coolant leak and fix it. Good service More

by brunobarth44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo
May 24, 2024 -

Maxwell Ford responded

We are delighted to know that your experience was good! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 21, 2024

Consistently horrible, done with these clowns. Service Manager does not care about customers, or clarity, or honesty More

by NeverAgain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
May 22, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 22, 2024 -

NeverAgain responded

Lame xxx generic response. There will be no “looking into” , there will be no “reply”. Add LIAR to the list, how typically disgusting

May 22, 2024 -

NeverAgain responded

LIES

May 29, 2024 -

Maxwell Ford responded

We're sorry that after further attempts to resolve your concerns, we were unable to meet your expectations. James May, Service Director

May 30, 2024 -

NeverAgain responded

Just as I said, no “looking into”, just more lies. Wow James. Do you find that lying fixes all your problems? Or just at work? MAXWELL FORD’S SERVICE DIRECTOR JAMES MAY IS A STRAIGHT UP LIAR

May 20, 2024

Came in with electrical issue. They tracked down the issue. They were very friendly, kept me informed and saw the problem as a challenge not a headache. I am very happy with the se More

by Happy camper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan 2
May 22, 2024 -

Maxwell Ford responded

Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

May 20, 2024

After shopping at different dealerships and getting sales people who didn’t know basic details about the new mustang. We ended up at Maxwell ford. Where Eddie Sifuentes, not only had every answer I was look More

by Mdk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie sifuentes, Chris Craig
May 22, 2024 -

Maxwell Ford responded

Thank you for choosing Maxwell Ford, and we're thrilled to hear about your positive experience with Eddie! It's great to know that he was able to provide you with all the information you needed and even went the extra mile to share additional features. Enjoy your new Mustang!

May 19, 2024

They were very busy and still got me out the door with great service in a very reasonable time. More

by Jsmkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
May 22, 2024 -

Maxwell Ford responded

Thank you for being our customer, we appreciate your kind words!

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