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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
1,957 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 1,957 reviews

May 30, 2024

Rudy was great! Helped me get the right vehicle. Very happy with Rudy and the customer service experience! More

by sunbrewer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rudy
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May 31, 2024 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

May 30, 2024

This dealership is not truthful and uses dirty tactics to try to get you to spend more money. More

by Young65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
May 31, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 14, 2024 -

Maxwell Ford responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Djemma Kechichian dkechichian@maxwellford.com

May 30, 2024

Rudy Varela was very friendly, and knowledgeable, and responsive. Definitely recommend him for your purchase. More

by TkellerF150
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
May 30, 2024 -

TkellerF150 responded

Friendly dealership and knowledgeable staff. Recommend Rudy Varela for your salesperson.

May 30, 2024

They haven't paid off my trade in loan and that affected my credit and they add stuff that I didn't want but it's mandatory for some reason More

by miguelf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Report | Print
May 31, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 14, 2024 -

Maxwell Ford responded

My apology for this delayed response, but I appreciate you taking the time to inform me about your sales experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Djemma Kechichian dkechichian@maxwellford.com

May 29, 2024

Always easy to get in for service. Jackie in service has been my go to service writer for over 8 years, great service! More

by Dnh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Woira
Report | Print
May 29, 2024 -

Maxwell Ford responded

Thank you for your kind words! We’re thrilled to hear that you always find it easy to get in for service with us. Jackie in our service department is truly exceptional, and we’re delighted to know she has been your go-to service writer for over 8 years. We take great pride in providing consistent and great service, and we appreciate your continued trust in us. Thank you for choosing us!

May 28, 2024

Andrew Somerville is awesome, great service and super helpful. I seen him out for anything I do there, oil changes, other service, etc. Give that man a raise. 👍 More

by John.wyssmann45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommerville
Report | Print
May 29, 2024 -

Maxwell Ford responded

We're delighted to learn about your positive experience and the awesome assistance provided by Andrew! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 26, 2024

Excellent customer service from beginning to end when purchasing a vehicle specifically Jose Ochoa Sr. More

by Joyo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Ochoa Sr
Report | Print
May 29, 2024 -

Maxwell Ford responded

Congratulations on your new vehicle! We're thrilled that Jose provided you with an excellent sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 26, 2024

Great customer service! Friendly environment. Staff is courteous and is always ready to assist customers. More

by Slovera1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Beltran
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May 27, 2024 -

Maxwell Ford responded

We are delighted to know that your experience was great! Ensuring your satisfaction is our top priority, and we value your business. We eagerly anticipate the opportunity to serve you again in the future.

May 25, 2024

Megan 2 was awesome . She was very knowledgeable and very friendly. Would definitely work with her again. Thank you More

by reyes.johnnyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan 2
Report | Print
May 28, 2024 -

Maxwell Ford responded

Thank you for your kind words for our staff, we appreciate it!

May 25, 2024

Ms Martinez was so patient & compassionate helping me understand recommended services and helping me come up with a plan, I love my car & I love Ford & I’ve always felt respected & my wishes honored at M More

by Leslieehughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Martinez, Greg Kimball, Steve Cargo
Report | Print
May 28, 2024 -

Maxwell Ford responded

Thank you for your kind words for our staff, we appreciate it!

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