
Maxwell Ford
Austin, TX
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Awesome customer service. Eddie Siffuentes answered all my questions before purchasing and which made us decide to do business with him Eddie Siffuentes answered all my questions before purchasing and which made us decide to do business with him More
They don’t properly check the trucks they certify, Megan failed to do the process properly. They can’t keep track and called us saying the truck was lost only for us to have to find it ourselves in plain si failed to do the process properly. They can’t keep track and called us saying the truck was lost only for us to have to find it ourselves in plain sight at the lot. They have delayed and failed to provide a proper rental for the many times the truck has failed already. They want to blame the battery even though it’s been replaced by a completely new one. They don’t have technicians to check the battery there and expect us to wait or do it ourselves. We bought all the warranties to avoid these issues and they won’t even properly cover the rental. Aside from their lack efficiency they are costing us money that we need to pay out of pocket for the rental and all of our work that has been delayed due to this unreliable truck and service. GO ANYWHERE ELSE!!! Forgot to mention the “lost truck” was actually FOR SALE on their lot. More
I was treated respectfully by Andrew Sommerville. He was efficient and professional as well as personable. My car was serviced in a reasonable amount of time. He was efficient and professional as well as personable. My car was serviced in a reasonable amount of time. More
My truck had a hose blow and caused my coolant to all dump out. After getting an initial inspection Dillon Cole kept me updated every step of the way. Going out of his way to make sure my issues were res dump out. After getting an initial inspection Dillon Cole kept me updated every step of the way. Going out of his way to make sure my issues were resolved. Got my truck fixed within a few days. More
The agency is very clean, People that works as customer service is very nice and they know perfectly all about ford brand cars . Lo Mejor ex que también hablan Español. Estoy muy contenta y agradecida pie service is very nice and they know perfectly all about ford brand cars . Lo Mejor ex que también hablan Español. Estoy muy contenta y agradecida pie el excelente servicio que recibí de Héctor ( la perdona que me atendió) More