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Maxwell Ford

Austin, TX

4.7
1,956 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,956 reviews

June 15, 2024

The customer service was great, the people working there were so nice. I would recommend to my friends. More

by thuanhuynh1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jun 15, 2024 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 15, 2024

Awesome customer service. Eddie Siffuentes answered all my questions before purchasing and which made us decide to do business with him More

by Robertlaque2266
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jun 16, 2024 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with Eddie! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 15, 2024

Excellent service. Very quickly and reasonable prices, i highly recommend this place for all your vehicles needs More

by Rick kruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonardo, Greg Kimball, Steve Cargo
Jun 16, 2024 -

Maxwell Ford responded

Hi Rick, we are so happy to read such a great review about Maxwell Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

Very friendly and knowledgeable. Andrew knew the issues I was having and took care of them for me. More

by Craig F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in Service
Jun 15, 2024 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. We look forward to your next visit! Take care!

June 14, 2024

What I like about Maxwell Ford is your good service of your staff and customer service. More

by beatrizm2494
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicola Ronano
Jun 15, 2024 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Thank you, and have a fantastic day!

June 13, 2024

They don’t properly check the trucks they certify, Megan failed to do the process properly. They can’t keep track and called us saying the truck was lost only for us to have to find it ourselves in plain si More

by Cristina.cabrera
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Megan
Jun 19, 2024 -

Maxwell Ford responded

I sincerely apologize for your experience with our dealership. Your feedback is concerning, and I appreciate you bringing this to our attention. Our goal is always to ensure customer satisfaction, and it’s clear we fell short in your case. We will address these concerns with our team to ensure such oversights are corrected in the future. Your satisfaction is important to us, and we appreciate you bringing this to our attention. If there's anything further we can do to assist or rectify the situation, please don't hesitate to reach out. Thank you Bryson Rolls F & I Director brolls@maxwellford.com

Jun 19, 2024 -

Cristina.cabrera responded

I have reached out, your email specifically. Brolls@maxwellford.com has been emailed and I have NOT received a reply or any resolution. Maxwell ford and its staff has continued to lack any real service

June 12, 2024

I was treated respectfully by Andrew Sommerville. He was efficient and professional as well as personable. My car was serviced in a reasonable amount of time. More

by Jparrish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommerville
Jun 13, 2024 -

Maxwell Ford responded

Hi, we're happy you found Andrew to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2024

My truck had a hose blow and caused my coolant to all dump out. After getting an initial inspection Dillon Cole kept me updated every step of the way. Going out of his way to make sure my issues were res More

by Nick M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Cole
Jun 13, 2024 -

Maxwell Ford responded

Hi Nick, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 11, 2024

quick but if the service advisor you get and is off no one else doesn't know anything and don't call back More

by chongo45.jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo
Jun 14, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at jsullivan@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan, Service Manager

June 11, 2024

The agency is very clean, People that works as customer service is very nice and they know perfectly all about ford brand cars . Lo Mejor ex que también hablan Español. Estoy muy contenta y agradecida pie More

by Norma Garces
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Lozano, Steve Cargo
Jun 13, 2024 -

Maxwell Ford responded

Hi Norma, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

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