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Maxwell Ford

Austin, TX

4.7
1,949 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,949 reviews

July 19, 2024

The sales rep I was communicating with had a heads up of the vehicle I was looking at and when he pulled it up for me to look at there was a huge oil or grease substance all over the 3rd row seat, there wer More

by jshinkle80.js
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Richard
Jul 27, 2024 -

Maxwell Ford responded

I want to express my gratitude for your review, and I sincerely apologize for the delay in my response. I’m truly sorry for the issue you encountered with your pre-owned purchase, and I view this as a valuable learning opportunity for us to address and prevent similar problems in the future. Your feedback holds great significance as we strive to enhance our services. If you have any further inquiries or require assistance moving forward, please don’t hesitate to reach out to me via the email address provided below. Thank you once again for bringing this matter to our attention. Greg Kimball General Manager gkimball@maxwellford.com

July 19, 2024

Very diligent and friendly service. Took time to explained all the process and what my Bronco needed. 100% recommended. Now I’m just waiting for an appointment to take care of some war More

by Fernando Chavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jul 20, 2024 -

Maxwell Ford responded

Hi, thank you for taking the time to leave a review for us at Maxwell Ford. We're happy we could meet your expectations! We look forward to your next visit! Take care!

July 18, 2024

Troy is the epitome of what every customer wants in a salesman. Friendly, welcoming, knowledgeable, without a bit of pressure. Made the whole process a breeze! We were purchasing our daughter’s first veh More

by amanda.flex
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jul 19, 2024 -

Maxwell Ford responded

Hi Amanda, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2024

Maxwell Ford has the best selection of F-150’s in my price range. Troy was fantastic to work with! More

by F-150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Only worked with Troy
Jul 19, 2024 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2024

They were very helpful in getting me a new car and got straight to the point. More

by addriang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy
Jul 19, 2024 -

Maxwell Ford responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 18, 2024

Eric and Matt took care of me thoroughly and got my family and I the perfect truck for us. The experience was genuine and the staff was excellent. More

by Winston Hewitt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
Jul 19, 2024 -

Maxwell Ford responded

Hi Winston, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 18, 2024

Excellent service as always! I drive 45 minutes because I refuse to go to any other dealership. They are quick and always friendly and I love that they have a complimentary coffe More

by meg53184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kameron Chenier
Jul 19, 2024 -

Maxwell Ford responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 17, 2024

Had a weird electrical problem and got immediate testing of battery. Shaff Sheikh was especially helpful getting me into the queue so our trip out of town the next day would not be affected. More

by dancaren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaft Sheikh
Jul 18, 2024 -

Maxwell Ford responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

July 17, 2024

Are always so helpful and kind when I take my car, and are willing to answer any questions you may have. More

by magdalenasantiago45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hermilo Padilla
Jul 18, 2024 -

Maxwell Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 16, 2024

Worked with Lynne Thurmond. She was FANTASTIC! Got me in and out in record time. More

by Jason.Day0311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Jul 17, 2024 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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