Back

Maxwell Ford

Austin, TX

4.7
1,947 Reviews

5000 IH-35 S

Austin, TX

78745

Directions

By Type

Showing 1,947 reviews

August 04, 2024

Very easy to work with. Told them what I wanted and they got me what I wanted. More

by jaschimmel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Cargo
Aug 07, 2024 -

Maxwell Ford responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

August 03, 2024

Our experience with Eddie Sifuentes and all of the team at Maxwell Ford was truly different and outstanding. We were looking for the right vehicle for my wife and he was so easy to deal with and accommoda More

by rs59fischer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
Aug 04, 2024 -

Maxwell Ford responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 03, 2024

I would like to thank Ms. Mayra Mota for helping us with the process of purchasing our truck. And all the workers at Maxwell Ford for their excellent service and attention. More

by fernando
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mayra Mota
Aug 04, 2024 -

Maxwell Ford responded

Hello Fernando, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 01, 2024

I love it! ! Eric Belmont excellent sales no problem was very nice and kind person helped me to answer all my questions.. thanks Eric Belmont God Bless you! More

by Juana Sifuentes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando
Aug 02, 2024 -

Maxwell Ford responded

Hi Juana, we are very happy Eric Belmont could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 01, 2024

I highly recommend Maxwell Ford. High quality customer service and knowledgeable with any questions that were asked. More

by kspinn87
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathew Maurer
Aug 01, 2024 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

August 01, 2024

Kyle did his best to get everything done. I understand that fixing the camera recall has to be preplanned. He also did me right in fixing my wipers and scheduling the camera work. More

by pxjmo1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle in service
Aug 02, 2024 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2024

Negotiating a sales price on a used car with this dealership was a BAD experience. We were met with bullying practices and back room chatter by several members of the sales and management team. My wi More

by Dan Alexander
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Aug 04, 2024 -

Maxwell Ford responded

Good Afternoon Mr. Alexander, I am reaching out to you regarding your concerns with your vehicle purchase. As far as negotiating prices on our vehicles, that is a very easy part of our job since we advertise our lowest prices on our websites. I met with your friend who came in for you who resides in Austin to look over the whole vehicle and even test-drove the vehicle for you. Sounds like someone you trust. He obviously gave you good feedback or you would not have purchased a plane ticket to come and finish the transaction. Your salesperson Mayra went above and beyond and offered to pick you up from the airport so you wouldn't have to get an Uber which she didn't have to do. The original window sticker of this vehicle had a dealer-installed option for roof rails. The vehicle wasn't traded with roof rails because the previous owner opted to not pay extra when he purchased the vehicle brand new. We went above and beyond again for you and told you that if I could get the roof rails, I would be willing to give you our discounts as long as we can get them because it is a Chevrolet product and we are a Ford dealership. You said you wouldn't do that either. I can't give you something free that doesn't come with the vehicle. I also gave you the option to walk away from the purchase if you didn't feel comfortable with the vehicle or the establishment. You looked at your wife and said you want to move ahead with the purchase of the vehicle. That was entirely up to you. No one bullied you or forced you to purchase the vehicle and we were very clear on that. I offered to refund your deposit if you decided not to do business with us. I am not sure why you think that there were backroom chatters about you and your purchase but rest assured, we appreciate your business and have no reason to behave in a childish manner. I hope you are doing well and enjoying your new vehicle and summer with your family! God bless you all! DJEMMA FIVEL Pre-Owned Sales Manager Maxwell Ford 512-916-2659

July 30, 2024

Responsive and knowledgable about the vehicles. Very helpful in getting g me into a truck that meets my needs. Highly recommend Matthew, great sales person. More

by betsywalton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew
Aug 01, 2024 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. We hope you have a great day!

July 30, 2024

My thanks to Cindy for making the intake process easy. She is so friendly, easy to talk to and knowledgeable. Cindy explained all of the service needs to me so I could understand what needed to be repaire More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Beltran
Aug 01, 2024 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Thank you, and have a fantastic day!

July 30, 2024

Never had an issue with them when taking my vehicles in for the routine maintenance checks. I’ve dealt with maybe 4 advisors and they all seem well knowledgeable. More

by maurice.desirae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach - Service Advisor
Aug 01, 2024 -

Maxwell Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

...
55
...