Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
1,944 Reviews
Call Dealership (512) 916-2696
View Awards

5000 IH-35 S

Austin, TX

78745

Directions

By Type

Showing 1,944 reviews

August 13, 2024

Two mobile technicians came to service my car and fix recalls. They were prompt, professional and did the work quickly. More

by hdf_tx
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Report | Print
Aug 16, 2024 -

Maxwell Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

August 12, 2024

Staff was very helpful and did not attempt to push services on me when I declined. More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaff
Report | Print
Aug 16, 2024 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 12, 2024

Great because of Jackie! She always takes good care of me and she knows my vehicle. More

by caseyneal03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Report | Print
Aug 17, 2024 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

August 10, 2024

Megan #2 thanks really good service thanks I’m so happy with the job good and fast More

by Saul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan #2
Report | Print
Aug 12, 2024 -

Maxwell Ford responded

Hi Saul, we're happy you found our staff to be supportive during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

August 10, 2024

I was expecting a good service,but they want to charge me $905 to replace a cooling fan, exact the same part from oreally auto parts. I already installed myself brandnew with warranty. I been told they will More

by jh_ezdry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John manager
Report | Print
Aug 12, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jim May Service Manager jmay@maxwellford.com

August 09, 2024

Jackie is a great service advisor. She always takes great care to ensure that my vehicle gets the repairs it needs and nothing extra to boost sales. More

by chris.richards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
Report | Print
Aug 11, 2024 -

Maxwell Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 08, 2024

top notch service department and service technicians great customer first personable atmosphere and extremely clean waiting area More

by bethp524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynn Thurmond
Report | Print
Aug 10, 2024 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 08, 2024

Returned my truck with mold issues that are causing health problems for my family and they refuse to do anything about it More

by DANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sullivan
Report | Print
Aug 12, 2024 -

Maxwell Ford responded

Dana, As we discussed on our Service Drive we did repair the water leak present on your vehicle and replaced the carpet on the right front floorboard per Ford’s warranty guidelines. If you still feel there is a mold issue please open a consumer affairs case with Ford like we discussed and let me know your case number so we can try and help expedite the warranty approval process with Ford. We cannot do anything until we receive more guidance from Ford. John Sullivan Service Drive Manager

August 08, 2024

My Service adviser Megan Christianson is the reason I use this dealership- she’s very professional and always keeps me informed of my vehicle status More

by Pjust_1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christianson , Greg Kimball
Report | Print
Aug 10, 2024 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 07, 2024

As always, Jackie did a great job with my service management this morning. I was a great job done by Maxwell Ford. More

by dsbeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
Report | Print
Aug 10, 2024 -

Maxwell Ford responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

1
...
52
53
54
...
195