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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
1,350 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 1,350 reviews

December 03, 2023

The service is very good, friendly treatment, thank you. I like it. I will continue using the service. More

by velaz7034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter
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Dec 05, 2023 -

Maxwell Ford responded

You're most welcome! It's always a pleasure to hear that we've provided excellent service. Thank you for your kind review and for choosing to do business with us.

Helpful
December 03, 2023

Amazing costumer service from the 1st minute I got there to the time I drove away. More

by mannydr737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Christensen , Greg Kimball, Steve Cargo
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Dec 06, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
December 02, 2023

I always go back to where I bought my truck for service I’ve been shopping with Maxwell Ford for years and I’ll always go back And for the Service Department I always take my truck to John Evans for se More

by Jrayos1930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
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Dec 06, 2023 -

Maxwell Ford responded

It's fantastic that you've established such a strong and trusted relationship with Maxwell Ford over the years! Returning to the same dealership for both sales and service speaks volumes about our consistent quality and reliability. John's attentive service and transparency regarding your truck's needs and service timelines seem to have made a significant impression. Having trustworthy service advisors like him can truly make all the difference. Thank you for your business!

Helpful
November 30, 2023

Had issues with the first salesman I dealt with. Was able to get a different salesman that helped me make my purchase quick and easy. More

by sself510
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes , Greg Kimball, Steve Cargo
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Dec 02, 2023 -

Maxwell Ford responded

It's great to hear that despite initial challenges, you were able to connect with another salesman who made the purchase quick and easy for you! Sometimes finding the right person to assist can significantly impact the entire car-buying experience. Congratulations on your new vehicle!

Helpful
November 29, 2023

Jacob was helpful and prompt for my F150 maintenance, getting us on the road before the Thanksgiving holiday. More

by Will
Recommend Dealer
Yes
Employees Worked With
Jacob
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Dec 01, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Jacob provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 29, 2023

Megan C was great. I would definitely go to her again. Thank you for your help. More

by klein49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan C
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Dec 01, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Megan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 28, 2023

Horrible experience. Had a 12:30 appointment for an oil change. At 2:45 went to ask when my car would be done and it had been done for a while but no one knew it was done More

by Mary
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Helpful
November 28, 2023

Jacob and Megan were great to work with to get me back on the road. Coffee is good. More

by jason.modglin
Recommend Dealer
Yes
Employees Worked With
Jacob
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Nov 30, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Jacob and Megan provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 28, 2023

This was my first visit to Maxwell Ford. The dealership was easy to access, clean and a had a very nice staff. I was immediately greeted and attended to. My service advisor John was extre More

by chasbourgeois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
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Nov 30, 2023 -

Maxwell Ford responded

It's fantastic to hear that your first visit to Maxwell Ford was such a positive experience! A welcoming environment, a knowledgeable staff, and efficient service are all crucial aspects of a great dealership experience. John's helpfulness and knowledge clearly made a difference. Thank you for your business!

Helpful
November 27, 2023

The customer at the service center was very friendly and top notch service especially Alex More

by Cedricosc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Mcduffie
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Nov 29, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Alex provided top-notch assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
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