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Maxwell Ford

Austin, TX

4.7
1,350 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,350 reviews

December 08, 2023

Jackie is awesome, very fast and commication is on point. I take all of my vehicles here. More

by paulmartinezz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Dec 12, 2023 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Jackie provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

The sales side needs some help as I had issues from the beginning. However, the service side has more than stepped up to the plate to get me back to a happy customer. The sales dept might want to look at h More

by Markb4045
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cindi, Rocky, Greg Kimball
Dec 13, 2023 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 512-663-1874. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Haines, General Sales Manager

December 08, 2023

Such a bad service. ...!!!! First thing , I had an appointment and when arrive to the dealership some of the guys told me it shouldn't take to long, I did ask about h More

by mundopalcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
Jan 09, 2024 -

Maxwell Ford responded

Thank you for bringing this to my attention. I apologize for the excessive wait times and poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at jsullivan@maxwellford.com. I look forward to speaking with you. John Sullivan Service Manager jsullivan@maxwellford.com

December 07, 2023

No appointment and still got out under an hour. Service was great and very polite More

by basiliobaltier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Cargo
Dec 09, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

The dealership is beautiful. The gentleman that has been helping us has been the greatest. Very friendly and helpful. We hope we love the car we bought. But they noticed an oil l More

by galveston75
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick...., Steve Cargo
Dec 09, 2023 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at (512) 916-2651. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Eric Sperling, Assistant Service Manager

December 07, 2023

Always great care and service to the customer. I always feel confident leaving the store. More

by jcotto31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Somerville , Greg Kimball, Steve Cargo
Dec 09, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Very good customer service, and excellent staff. Quick turn around time and very pleasant experience. More

by invictus.mlw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex McDuffie
Dec 09, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Friendly, quick and service as promised. These guys do it right the first time. I always feel my car is in good hands when at Maxwell. More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
Dec 08, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 06, 2023

Friendly staff Good customer service Wait time exceeded expectations Through in checking out the car More

by Shirley Valentine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo, Greg Kimball, Steve Cargo
Dec 08, 2023 -

Maxwell Ford responded

We are thrilled to hear that you had a friendly and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 05, 2023

They were respectful, it was clean and the staff was diligent and friendly. Our salesman was very nice. More

by jarrettlambo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony , Greg Kimball
Dec 07, 2023 -

Maxwell Ford responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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