Maxwell Ford
Austin, TX
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Price at dealership was $4k higher than what was online, so they are using bait and switch tactics. The salesperson used magical math to make me believe I was getting the price I wanted even though all they so they are using bait and switch tactics. The salesperson used magical math to make me believe I was getting the price I wanted even though all they did was not add on fees after the offer was accepted, which makes the price of the car almost $7k higher than the online price. Since it was closing time, the finance guy rushed us through the paperwork which was my fault for not going line by line to realize we were not getting the price that the salesperson stated. When we went back 2 days later they told me they explained it very clearly to me and that I just didn’t understand even though I made it very clear what the price needed to be before TT&L and any extra warranty which the salesperson used deceptive tactics to trick me into believing I got the price I asked for. We are on a limited budget for my daughter first car and they took advantage of our trust. I will never do business with Maxwell or Ford again. They have made no attempt to rectify the problem. More
I had an amazing experience with Eddie at the dealership. As a woman navigating a typically male-dominated industry, I was pleasantly surprised by Eddie's respectful and inclusive approach. He made me feel c As a woman navigating a typically male-dominated industry, I was pleasantly surprised by Eddie's respectful and inclusive approach. He made me feel comfortable and valued throughout the process, and his genuine excitement for helping me find my 2024 Bronco was contagious. Despite the scarcity of stock, Eddie's dedication and professionalism ensured I left the dealership feeling excited and confident about my new car. I highly recommend Eddie to anyone seeking a positive and empowering car-buying experience. More
Excellent customer service. Everyone was exceptionally helpful and made the process easy to understand. It did take some time to get through everything, but not much longer than Everyone was exceptionally helpful and made the process easy to understand. It did take some time to get through everything, but not much longer than I'd expected. More
My wife and I had the best car buying experience! Eddie Sifuentes was great. He took care of us and answered all our questions! The whole staff was friendly, courteous and helpful. Eddie Sifuentes was great. He took care of us and answered all our questions! The whole staff was friendly, courteous and helpful. More
Amazing service and everything was completed in perfect time! Thank you so much Walter! You're awesome and we'll be back for our regular checkups. time! Thank you so much Walter! You're awesome and we'll be back for our regular checkups. More