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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.7
2,102 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 2,102 reviews

June 21, 2025

Kyle was extremely helpful in the process of getting our 2019 Ford edge repaired! He kept me updated on all aspects of the job. More

by swjwc_1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle was my service contact . He was extremely helpful, keeping me up-to-date on the repair of my vehicle. I give him five stars.
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Jun 23, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

June 19, 2025

I was amazed when I drove up to the dealership and saw the volume of vehicles, it was incredible! I had already worked with a salesman but when I got out of my truck, there were a few super nice salesmen More

by bryantr69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
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Jun 20, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Thank you, and have a fantastic day!

June 18, 2025

Valet service appreciated Zishan easy to deal with-will continue with this dealership thank you More

by Gmsedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zishan, Greg Kimball
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Jun 21, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

June 18, 2025

The entire team was great. From valet service to technician Kyle L. Seamless service. No pushy service sales. More

by miguel4321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lunning
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Jun 19, 2025 -

Maxwell Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. If you have any further questions, please give us a call. We're always happy to help!

June 17, 2025

Tried to oversell, didn't rotate my tires. Tried to charge me for oil change even though I have the maintenance plan. The bed liner installed by them doesn't fit correctly, was told there w More

by kkading50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
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June 16, 2025

Excellent service agent who got the vehicle checked in quickly and went back through whole service history to help me make sure the right service options were chosen. Service was fast and check out was qu More

by Ian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
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Jun 18, 2025 -

Maxwell Ford responded

Hello Ian, thank you; we appreciate your feedback! Thank you again for leaving us this response!

June 16, 2025

Milo was the person who helped me. He was prompt and very professional. He gave me an estimated time and service was quicker than expected! Thanks for your help, Milo. More

by marc.martinez8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo (didn’t get his last name)
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Jun 18, 2025 -

Maxwell Ford responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 16, 2025

Be aware Bait and switch! !! They added $2000 on top the listed price, claiming it's the cost of CPO. More

by JB ford
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Simon, Eric and Daniel, Greg Kimball
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Jun 18, 2025 -

Maxwell Ford responded

Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at ryanscott@group1auto.com so we can discuss this further. Ryan Scott Used Vehicle Sales Manager - Maxwell Ford ryanscott@group1auto.com

Jun 18, 2025 -

JB ford responded

I emailed you twice asking why you added $2000 on top the listed price and no response.

June 15, 2025

Unfortunately, I was charged for a recall diagnostic test that failed, which resulted in a poor experience. More

by jesssimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
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Jun 17, 2025 -

Maxwell Ford responded

We appreciate the feedback and we regret that your customer service experience fell short of our standards. Your concerns matter, and we’re committed to making this right. I’d appreciate the opportunity to discuss what happened and take immediate steps to address it. Please reach out to me at the information provided below so we can work toward a resolution. John Sullivan Service Manager- Maxwell Ford jsullivan@Group1Auto.com

June 14, 2025

Vehicle ready when promised. Jackie Wiora is an amazing service writer. Jonathan was also very helpful in service as well. Great job!!! More

by teresaf1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
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Jun 16, 2025 -

Maxwell Ford responded

Hello, we're happy you found our staff Jackie Wiora to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

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