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Maxwell Ford

Austin, TX

4.7
1,540 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,540 reviews

May 06, 2024

I found an F150 online at this dealership and asked if it was still available. Eddie contacted me by text, email and a phone call letting me know it was available and he pulled the keys until I arrived. More

by Colby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
May 08, 2024 -

Maxwell Ford responded

It sounds like you had a great experience with Eddie! Getting timely responses, having the keys ready, and enjoying tacos during the process adds to the positive experience. Enjoy your new F150!

May 06, 2024

My Service Advisor saved the day and personally drove the 5 star rating. She did a great job, keeping me informed, was ready to offer options as needed if it was going to be an extended service appointment, More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
May 08, 2024 -

Maxwell Ford responded

We are thrilled to hear Jackie really went above and beyond to make sure your service experience at Maxwell Ford was satisfactory despite the initial challenges with the call center. It's great to hear that she was able to keep you informed, offer options, and ensure your vehicle was taken care of. Thank you for choosing us!

May 03, 2024

Loved the no pressure sales, smooth process and pleasant experience! Quickest purchase ever. Thank you Anthony! More

by Stlrivenbark
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony
May 03, 2024 -

Maxwell Ford responded

Congratulations on your new vehicle! We're thrilled that Anthony provided you with a pleasant sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 03, 2024

I ordered my F150 online and from start to finish Nick Pohl made the process a breeze. I would definitely recommend the dealership and the salesman to anyone interested in a new Ford. More

by Mandmhornung
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Pohl
May 07, 2024 -

Maxwell Ford responded

Congratulations on your new F150! We're thrilled that Nick provided you with a breezy sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 01, 2024

Excellent Service Team. Get rid of the 15 word minimum if you want honest reviews. More

by Johnanieman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
May 02, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 01, 2024

Polite, professional people work here who seem happy and interested in helping you get the service needed for your vehicle. The work is completed quickly and is always well done. More

by poetpatriot48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
May 04, 2024 -

Maxwell Ford responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

April 29, 2024

The service person was trying to get as much money out of me as possible, not very professional was not pleased with his service . More

by Ojeda1951
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
May 02, 2024 -

Maxwell Ford responded

Thank you for speaking with us over the negative service visit experience you had with us. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me at gkimball@maxwellford.com. John Sullivan, Service Manager

April 27, 2024

The dealership worked hard to meet my demands on the price. I knew what I wanted for my trade and what I was willing to Pay for the truck. The finance manager was a bit squirrelly and did not give me a More

by Jw52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
May 03, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at brolls@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Bryson Rolls Finance Director brolls@maxwellford.com

April 27, 2024

Zack and Chris were truly a pleasure to work With - got my service plan and oil change quickly and will absolutely be back!! More

by mlm417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack and Chris
Apr 30, 2024 -

Maxwell Ford responded

It's fantastic to hear about your positive experience with Zack and Chris! We're glad they provided you with great service for your service plan and oil change. Thank you for choosing us, and we look forward to welcoming you back for future service needs. We're here to ensure your satisfaction and make your experience outstanding every time!

April 27, 2024

Eddie Sifuentes was awesome! It was so easy to schedule an appointment, test drive the car and get a deal the same day. 10/10 stars!! 🌟 Only deal with him when you come to buy y More

by ash23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
May 01, 2024 -

Maxwell Ford responded

That's fantastic to hear! Eddie at Maxwell Ford provided you with an exceptional experience, from scheduling your appointment to test-driving the car and finalizing the deal all in one day. We'll make sure Eddie gets the recognition he deserves, and we appreciate your recommendation. We're here to assist you and ensure your future experiences are just as great. Enjoy your new vehicle!

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