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Maxwell Ford

Austin, TX

4.7
1,957 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,957 reviews

January 11, 2025

I received the new truck, however, the new seats didn't work properly, the sterio didn't work and the truck is back at the shop now. They didn't offer a rental car and I had to go home in an Uber. They did More

by taverarealty
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hector
Jan 14, 2025 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at zlarson@maxwellford.com/ (512)916-2612 . I would like an opportunity to resolve this issue and to know more about your experience. I’ll look forward to speaking with you. Zach Larson New Car Sales Director Maxwell Ford

January 11, 2025

always fast and friendly, never have to wait even without an appointment. Love this location More

by catvall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jan 14, 2025 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

January 11, 2025

Very quick service and addressed vehicle needs. No high pressure tactics for add on services. More

by Elrujero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jan 13, 2025 -

Maxwell Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2025

Dealership service experience was excellent. The wating area was clean, comfortable, and accommodating. Service representative Lynne Thurmoond was excellent. More

by hstegman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmoond, Greg Kimball, Steve Cargo
Jan 12, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Lynne here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2025

I am a recurring client for many years. I can always count on this dealership. More

by Kelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jan 12, 2025 -

Maxwell Ford responded

Hello Kelli, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2025

Good place, great employees a fast paste workers efficiently and profesional people. Welcome and friendly More

by Alejandra Michelle Zeron Grimaldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
Jan 11, 2025 -

Maxwell Ford responded

Hi Alejandra, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 10, 2025

The service agent gives you individual attention and patiently answers all questions, so that you can fully understand what's going on with your vehicle. More

by Normantx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
Jan 12, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

January 10, 2025

My service advisor Milo Padilla provided great service. He listened patiently, he's knowledgeable, and he thoroughly explained the process, diagnosis, and repairs. He anticipated my concerns and was ready More

by karenpernell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Padilla
Jan 12, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Milo here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

January 09, 2025

Great facility, friendly and knowledgeable. Staff seemed very thorough and in some cases provide complementary rental car also decent pricing. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 11, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. We hope to see you soon!

January 09, 2025

Service dept is excellent. Work completed in timely and professional manner. They give coupons and rewards for discounts. More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jan 11, 2025 -

Maxwell Ford responded

Hi Ryan, thank you so much for the positive review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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