
Maxwell Ford
Austin, TX
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I received the new truck, however, the new seats didn't work properly, the sterio didn't work and the truck is back at the shop now. They didn't offer a rental car and I had to go home in an Uber. They did work properly, the sterio didn't work and the truck is back at the shop now. They didn't offer a rental car and I had to go home in an Uber. They didn't tell me when my new truck would be ready for pickup. I hope I'm not carless for 8 days. More
Dealership service experience was excellent. The wating area was clean, comfortable, and accommodating. Service representative Lynne Thurmoond was excellent. The wating area was clean, comfortable, and accommodating. Service representative Lynne Thurmoond was excellent. More
The service agent gives you individual attention and patiently answers all questions, so that you can fully understand what's going on with your vehicle. patiently answers all questions, so that you can fully understand what's going on with your vehicle. More
My service advisor Milo Padilla provided great service. He listened patiently, he's knowledgeable, and he thoroughly explained the process, diagnosis, and repairs. He anticipated my concerns and was ready He listened patiently, he's knowledgeable, and he thoroughly explained the process, diagnosis, and repairs. He anticipated my concerns and was ready with additional information before he contacted me. He made sure that work still under warranty got properly charged. More