Back

Maxwell Ford

Austin, TX

4.7
2,110 Reviews

5000 IH-35 S

Austin, TX

78745

Directions

By Type

Showing 2,112 reviews

April 01, 2025

Salespeople are helpful, friendly and to the point. They answer your questions and listen to your concerns. More

by ljmorganlaw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Troy Malovey, Simon Duignan-Baugher, Greg Kimball
Apr 02, 2025 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

March 31, 2025

Wow! Just wow. I had such a wonderful car buying experience TWICE at Maxwell Ford. So imagine my dismay when I had one of the worst selling experiences. F More

by KRP2022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Greg Kimball
Apr 05, 2025 -

Maxwell Ford responded

We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations. Steve Cargo Used Vehicle Sales Manager scargo@maxwellford.com

March 31, 2025

Very professional staff, clean facilities, excellent electronic communications. My service advisor, Dillon, communicates well and provides excellent customer service. More

by CAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Cole
Apr 05, 2025 -

Maxwell Ford responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 31, 2025

Service guy was great and answered all my questions and was very respectful and attentive More

by Mike.susancrouch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Sommerville
Apr 01, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

March 30, 2025

I took my Raptor here for an oil change and tire rotation as I usually do. The cost is never what the emails advertise, but that's just a minor annoyance. I drove my truck home afterward - 25 miles - and had More

by mb12345678
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanic who didn't do any work
Apr 01, 2025 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Eric Sperling Service Manager Maxwell Ford (512) 916-2651 esperling@maxwellford.com

March 29, 2025

Bought my 2021 Ford Expedition new at Maxwell when the vast majority of Ford dealers in the area had zero selection and were insanely price gouging. Maxwell had exactly what I wanted - plus! And no price More

by Neil S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmond
Mar 30, 2025 -

Maxwell Ford responded

Hello Neil, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 29, 2025

Did what they said, kept me informed throughout. Great service. Service track Cindy was the best More

by Dpaulsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy Beltran, Greg Kimball
Mar 31, 2025 -

Maxwell Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 29, 2025

Megan was my advisor and she was quick and efficient and keep me informed on the whole process and time frame of everything and highly recommend her! More

by TNH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan C.
Mar 31, 2025 -

Maxwell Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 29, 2025

The service I received this morning was exceptional. From checking in to checking out was a very pleasant experience, More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne
Mar 31, 2025 -

Maxwell Ford responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 28, 2025

TRASH! !!!!!! John Sullivan is a criminal. Those under his direction lie at his behest. Find another dealer, these guys will screw you. They have parts chang More

by kennethholowka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Sullivan
Apr 01, 2025 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please reach out using the information provided below—I’d like the opportunity to learn more about your experience and work toward a resolution. I look forward to speaking with you. Jim May Service Director jmay@maxwellford.com

...
23
...