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Maxwell Ford

Austin, TX

4.7
2,100 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,100 reviews

June 26, 2025

Jackie W. is an excellent service advisor who is friendly and knowledgeable and always takes excellent care of me and my vehicle! More

by javi.trujillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
Jun 27, 2025 -

Maxwell Ford responded

Hi, thank you for the positive review. Jackie is a valued team member, and we're happy to hear that Jackie takes excellent care of you and your vehicle!

June 24, 2025

Jackie solved the key problem that others couldn’t and it was fixed and ready fast! More

by TCOSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Jun 26, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Maxwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

June 24, 2025

Nico was amazing from the moment I pulled up until I left. I was in and out less than an hour. More

by pamela_nisbet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jun 26, 2025 -

Maxwell Ford responded

Hello, we're happy you found Nico to be so supportive during your experience here at Maxwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 24, 2025

I was unimpressed with the sales person Raphael Lee. He was so rude when I was trying to buy my first car and never answered any of my questions he just kept telling me stuff I already knew and refused More

by gmalloy6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 27, 2025 -

Maxwell Ford responded

Thank you for sharing your experience with us! We strive to provide exceptional customer service and I apologize for any negative encounter you had with Raphael. We take your feedback seriously and will address this with our team. We are glad to hear Daniel was able to assist you and we are thankful for your business. If you would like to further discuss, please feel to reach out directly at the information provided below. Zach Larson, Sales Manager zlarson@Group1Auto.com

June 23, 2025

My service writer, Kyle, was very professional, courteous and accommodating. I plan on requesting him every time my vehicle needs service. More

by Lisa W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lunning, Greg Kimball
Jun 25, 2025 -

Maxwell Ford responded

Hello Lisa, we're happy you found Kyle to be so supportive during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

June 22, 2025

Good dealership. Service is normally consistent. Wish they were not commissioned based because at times they add service items without my knowledge. More

by Dfergusonatx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jun 25, 2025 -

Maxwell Ford responded

Thank you for your review! We value your feedback and are always working to improve our service. We understand your concern and will work towards better communication with our customers moving forward. If you have any further concerns, please don’t hesitate to reach out directly—we’re here to help. Greg Kimball, General Manager

June 21, 2025

I live 5 miles from Ford in Badtrop and will travel 25 miles to this Ford in Austin always excellent experience with guys that work here . Especially Jonathan my tech who has helped me several times. Ver More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan from Del Valle, Greg Kimball
Jun 23, 2025 -

Maxwell Ford responded

Hi Diana, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

June 21, 2025

The diagnostics for my car was not the best. But they made it possible for me to fix my car and make it painless at the same time More

by anna_tdwll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Jun 23, 2025 -

Maxwell Ford responded

Hi, we are glad we could help! If you have any further questions, please don't hesitate to reach out!

June 21, 2025

Kyle was extremely helpful in the process of getting our 2019 Ford edge repaired! He kept me updated on all aspects of the job. More

by swjwc_1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle was my service contact . He was extremely helpful, keeping me up-to-date on the repair of my vehicle. I give him five stars.
Jun 23, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

June 19, 2025

I was amazed when I drove up to the dealership and saw the volume of vehicles, it was incredible! I had already worked with a salesman but when I got out of my truck, there were a few super nice salesmen More

by bryantr69
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Kimball
Jun 20, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Thank you, and have a fantastic day!