Maxwell Ford

Went to dealership to trade 2004 Ford Vehicle in for a new Ford Vehicle. I found a vehicle and completed application and all related paperwork prelimiary to contract. It was late (after 8 pm on a Saturd new Ford Vehicle. I found a vehicle and completed application and all related paperwork prelimiary to contract. It was late (after 8 pm on a Saturday), so I was told that they would contact me on Monday to finalize deal. I called and emailed several times with no response. This is a total lack of accountability and professionalism that is unacceptable. I purchased my current vehicle from Maxwell and had it serviced there, and I did not expect to encounter such poor customer service. I definately deserved a return phone call even if they were unable to follow through with the deal that was negotiated. I even sent an email to management and did not receive a response. It has been a week now, so there is no doubt that I will not be receiving a return phone call or response to my email messages. That is unacceptable customer service and a total insult to my integrity as a person. I would not recommend this dealer to anyone. More

Took vehicle in twice. The first time, I was told the motors in two of my windows were bad. I only had them fix the drivers side. Although the other one was not fixed, it was never broken and still wor motors in two of my windows were bad. I only had them fix the drivers side. Although the other one was not fixed, it was never broken and still works. They wanted to charge me an extra $300 for something that was not broken. The second time (within 2 weeks), my car was not accelerating. I took it into the shop and it was "diagnosed" as having no compression in one of the motors cylinders. I was told that I had to either have the engine opened or the whole engine replaced (2004 Ford Explorer) at a cost of $4-6 thousand dollars. I called a recommended shop and the mechanic told me over the phone that it sounded like a broken $8 exhaust spring valve, which it turned out to be. Total cost was less than $600. Maxwell tried to offer me $4000 for my "broken" vehicle. (Trade in is at over $12000) More

Worst service ever. I understand that intermittent problems can be difficult to track down. The mechanic is not at fault. But to be lied to by the Service Advisor multiple times in totally unaccepta problems can be difficult to track down. The mechanic is not at fault. But to be lied to by the Service Advisor multiple times in totally unacceptable. Example, I was told that yes the master mechanic test drove the vehicle but was still unable to replicate the problem. Noted on invoice the mileage check in and out was the same. "Oh we just put that the same but he did drive it." My vehicle pulls up and mileage is same as when I left it. Confront Advisor about it and he does more dancing around to dodge the truth. Just one of multiple instances on just one incident. Horrible horrible horrible. More

I walked into Maxwell Ford numerous times in anticipation of buying an Escape Hybrid when it came out. My intent was to buy an Escape Hybrid at list price, knowing that negotiating with the dealership would of buying an Escape Hybrid when it came out. My intent was to buy an Escape Hybrid at list price, knowing that negotiating with the dealership would be impossible. Unfortunately, when a vehicle became available I was told that I would have to pay $2000 over list for the vehicle. I won't be buying from Maxwell - ever. Other dealerships offer the vehicle at list price (already a big profit for the dealership) and don't seem to need to price gouge/take advantage of their customers. They will likely make their $2000 on someone, but it won't be me. Moreover, another dealership will earn my money for this vehicle and my future business. My recommendation to anyone looking for a new car is to try another dealer in/around town. More