Maxwell Ford

Service department sucks Worst service I've ever received at a ford dealership. How long does it take them to do a oil change? They told me it'd take three hours tops. Brought Worst service I've ever received at a ford dealership. How long does it take them to do a oil change? They told me it'd take three hours tops. Brought my car in at 12pm on a Wednesday and didn't get it back until 2pm Thursday. I called them several times on the day I brought it in. They told me they'd have my service rep (Hunter) call me back. Never received a call back and they had done zero work on it Wednesday the 6 hours it was there Wednesday. I asked for the service manager the next day when I came back and he was absolutely worthless. Rude and didn't try to help find any information out for the reason of these delays. These fools suck! Don't take your car here for anything. More

Great first time experience at a dealership! Ask for Kimble Recently moved to Austin and have always been skeptical of car dealerships. I needed a truck for work and spent about 2 weeks looking at private part Recently moved to Austin and have always been skeptical of car dealerships. I needed a truck for work and spent about 2 weeks looking at private parties and small dealers. I finally decided to download the maxwell app thinking the inventory would be too high priced and the salesmen would be too strong armed. The first truck I saw I thought was too good to be true. I sent in a request and received a response right away from Kimble Hayes. I came in to check it out and I couldn't of asked for a better experience or sales consultant. I recommend Kimble Hayes to any friend or family. THX maxwell 👍👍 More

Jeff is fantastic! He did a great job in finding us the truck we have been looking for at a fair price. I would highly recommend you visit him when looking for your next He did a great job in finding us the truck we have been looking for at a fair price. I would highly recommend you visit him when looking for your next car or truck. More

"Patience is a virtue I know not of". I don't know who said that but he was probably reading my mind. My new Explorer had a "check engine light" problem. Almost two weeks later, the pr I don't know who said that but he was probably reading my mind. My new Explorer had a "check engine light" problem. Almost two weeks later, the problem was solved. Had it not been for the courtesy and sincerity I received dealing with Mr. Clinton, I wouldn't have been quiet. Thanks a lot Taylor More

Excellent customer service Jeff was awesome very knowlegable of the car I wanted to buy and he was very honest with me and not pushy like some dealers I have deal with. will rec Jeff was awesome very knowlegable of the car I wanted to buy and he was very honest with me and not pushy like some dealers I have deal with. will recommend friends to go see him when they need a new car. More

Helped me find exactly what I wanted. I was looking for a used Ford Ranger. LeeAnne was very helpful and made the car buying experience a very pleasant one. She quickly located a vehicle i I was looking for a used Ford Ranger. LeeAnne was very helpful and made the car buying experience a very pleasant one. She quickly located a vehicle in my price range with the features I wanted. Bargaining over a deal was quick and painless! Will go back gain in the future if I want an upgrade. More

Excellent Car Buying Experience I had one of the better car buying experiences I have ever had with Kimble Hayes at Maxwell Ford. From the time my family walked on the lot, till the I had one of the better car buying experiences I have ever had with Kimble Hayes at Maxwell Ford. From the time my family walked on the lot, till the moment we drove off in our new vehicle, we were treated with nothing but kindness, respect, and honesty. Kimble worked with us to make sure we got the preowned vehicle we wanted at a price we could feel good about. The preowned Ford selection was second to none of the other dealerships I visited. Next time myself or anyone I know is looking for a vehicle, I will make sure to send them over. Thanks again Kimble! More

Excellent customer service Excellent customer service! Thanks so much, Jeff Lynch, for your help and honesty-would recommend you to anyone looking for a new (or used) vehicle. Excellent customer service! Thanks so much, Jeff Lynch, for your help and honesty-would recommend you to anyone looking for a new (or used) vehicle. More

Top Notch I would like to say that if you think you deserve something for nothing, well you are wrong. I have worked my xxx off to get where I am and I'm xxxx p I would like to say that if you think you deserve something for nothing, well you are wrong. I have worked my xxx off to get where I am and I'm xxxx proud of it. When I made the decision to purchase a new truck I tried other dealers but none can hold a candle to what Maxwell Ford offers. You think prices are high, try buying a Chevy, those trucks are paper thin compared to what Ford offers and the truck I bought has a xxxx of a lot more "bang for the buck". Chevy is what your half wit cousin drives to dance halls and social gatherings on Saturday night. A Ford is what your old man drove to earn a paycheck and while doing so he passed those values on to you. So keep working hard and earn that paycheck. Your wife or girlfriend will love you for it. More

Service Department review This review is the culmination of several visits from the past year or two. I have never written a negative review before, but my experiences with thi This review is the culmination of several visits from the past year or two. I have never written a negative review before, but my experiences with this service department in particular has led me to post this. I bought my truck from another Ford Dealership, but I live in South Austin, so I thought I would get my truck serviced at my nearest dealership. I have had nothing but positive experiences with the other dealership, so I figured I would get another similar experience here. On the first few attempts at obtaining warranty service work for an issue which I aligned with my regular oil changes, I walked in (when they opened), made appointments, and tried everything I could in order to get my trucked serviced within my busy schedule. At the end of the day, I would always get a phone call stating "we were unable to get to your service work today, so we'll try to get to it tomorrow". Being a busy person and thinking either by walking in or setting an appointment, they would surely be able to get it done, but that was never the case. To the shops credit, they would do the oil change, but the warranty work was never completed. Finally, I found the perfect time to take my truck in. I was leaving on vacation for 5 days and thought, surely, this would be enough time for them to complete the work and I can pick up my truck when I return. NOPE! My truck was not ready until 2 days after I returned! Finally, the last straw occurred recently, as I gave the shop one last shot to make right. I took my truck in for a regular oil change. I paid for the Works, which includes an oil change and tire rotation. Was I surprised when I figured out that the tires were NOT rotated? Nope! How do I know this? From a marking on one of my tires that was still in the same tire position. This service department is a case study in incompetence, poor customer service, and frustration. I was not surprised to see the many negative reviews as I perused the yelp reviews. Do not utilize this service department unless you are prepared to be frustrated, angry, fed up, and NOT have your vehicle serviced as it should be. I will never again feel like an idiot waiting for someone to help me at the service bay (even when I did have an appt), as the Maxwell Ford employees looked at me from their offices, walked passed me, and would not even attempt to ask me if I needed help (EVERY SINGLE TIME). I guarantee all of the above will happen if you take your vehicle here. More