Maxwell Ford

Worst Service Ever!!! I took my new edge into Maxwell to get 3 things fixed that had not worked since I bought the NEW vehicle. One: the adaptive steering went out and tra I took my new edge into Maxwell to get 3 things fixed that had not worked since I bought the NEW vehicle. One: the adaptive steering went out and transmission light would stay on. 2: the second row seat left side would not fold down with the push button feature. 3: the rear windshield wiper blade was completely warped. Took it in in Sept. they kept it for over a week. Never called. I had to call to find out what was going on. It wasn't looked at for DAYS AFTER MY APPOINTMENT!! They said the adaptive steering was a code problem, and were looking at the seat problem. The next day I was told the adaptive steering and seat issue needed parts that were "emergency ordered" Again a few days later, I call to see what's going on. NO PARTS. I pick up my vehicle with a promise to be called when parts came in. SIMPLE WINDSHIELD WIPER REPLACEMENT NOT DONE!! SKIP to Nov and my parts are finally in. Am promised a rental car by Matt. Make the appt. to bring it in. NO Rental for me on the lot. Luckily new service technician Alex calls to see if he can get me one. Says it will take 15 mins tops. I say I'll come back another day as my mother is in hospital and I don't have time for this. Promised 15 mins tops. 45 minutes later, I ask for my vehicle back as I don't have time for this!!! Alex personally takes me to get a rental car off the lot. They keep my car for a week. I have to call to see what's going on with it. Am told that it is not fixed, more parts being ordered, and I can come get it. When I show up Alex is at lunch. It takes 2 other people to find my vehicle. The technician I spoke with tells me that it's not fixed. It was like pulling teeth to get him to tell me what was wrong with each of the 3 things and why they couldn't be fixed. 3 he says? When Matt passed me off to Alex, my rear windshield wiper was not on the paper work. STILL NOT FIXED!!! As the technician walks me to my car to look at wiper blade, we both notice that the driver side window is down and it IS RAINING!! He says they can replace blade right now. I said I don't have the time. I get in my vehicle and roll up the window and turn on AC. As it comes blasting out of the vents so does an odor of something comparable to greasy fried fish!!! I am PISSED OFF at Maxwell Ford! I am promised a good detailing on my car by Alex if I bring my car in. I travel for a living, and don't have time. I had to detail it on my own dime as it smelled for days!! To top it off it looks as if something very sharp was placed on my front passenger seat and almost punctured a hole in it. The very best Part? I took my vehicle to Truck City who was able to fix the rear seat issue and replace the wiper blade very quickly. Unfortunately because Maxwell drilled holes into my steering wheel and ruined it, Maxwell will have to do that work!!! ( A new steering wheel has been emergency ordered again. Was supposed to arrive on Nov 30. Am being told after Jan 01 now!) Maxwell Ford sucks! When I called Matt as I'm told he's in charge of the service dept. to find out what is going on, All I got was a generated email from him saying "Service ticket has been completed!" xxxxxxxx!!! All 3 things were NOT fixed by Maxwell. I don't think they talk to each other up there. The only nice thing I can say is that Alex is nice and professional. that's it. Service sucks! More

Jennifer Odom at Maxwell - Ford F150 Jennifer Odom: If you want to find someone who is not only knowledgeable about every truck on the lot and has a good sense of humor while doing it, go Jennifer Odom: If you want to find someone who is not only knowledgeable about every truck on the lot and has a good sense of humor while doing it, go see Jennifer Odom at Maxwell. She was a critical resource while considering an F-150 and was even better after I purchased it in making sure I got everything I needed done. Thank you so much Jennifer for making the buying process painless and easy. My truck is exactly what I needed and wanted and I wouldn’t have gotten there without your help and knowledge. I’ll have this truck for a long time, but when I get around to purchasing another one, I won’t go to anyone but Jennifer. More

Takes care of the little guys I purchased a cute little ford fiesta that was a really great deal from Rene Sanchez. I was excited to have a second car in the family. They got me in I purchased a cute little ford fiesta that was a really great deal from Rene Sanchez. I was excited to have a second car in the family. They got me into a really good payment and got me a good deal on a warranty. The next day I had an unexpected issue with the car and brought it into the service department. Anthony was the guy who is taking care of me and he did a fantastic job staying in communication with me through the whole process. They set me up in a loaner car and helped me get to work on time. The repairs took only a few days and they stayed in communication with me the entire time of what was going on. Let me tell you the car that I purchased wasn't that expensive, but I feel like I bought a $60,000 car based off of the service alone. It made me feel really good to have someone treat me with such respect. I would recommend purchasing a car from these guys any day and they have my future business. More

advisors and service manager do not take care of customers Walk-ins take presidence over appointments that have been scheduled for 7-10 days. Poor customer service. Our ford truck sat a day and was not even Walk-ins take presidence over appointments that have been scheduled for 7-10 days. Poor customer service. Our ford truck sat a day and was not even looked at for an oil change, and idoling rough.. Again, this was a scheduled appt. I would not recommend buying from this dealer when their Service Dept is so poorly run. THEY DO NOT TAKE CARE OF THE CUSTOMER. More

Horrible Customer Service Let me tell you about my horrible experience at Maxwell Ford. I'd like to preface this with the fact that my car is a 2014 Ford Fusion. That's right Let me tell you about my horrible experience at Maxwell Ford. I'd like to preface this with the fact that my car is a 2014 Ford Fusion. That's right, it's 2 years old with about 27K miles on it. My first appointment was 10/15/2016. My car is not starting in the mornings. I can eventually get it started (just by trying over and over again) and when I do, it starts for the rest of the day. Typically, the next morning, it won't start again. Sometimes it does. Sometimes it takes longer than other times. I relay all of this to the person I make the appointment with. When I get there, it takes them forever to come and actually greet me. One guy says "I'll send sometime over" and then comes back around a few minutes later and asks why I'm here again. Anyway, I finally get someone to come help me - Alex - who is less than impressed with his job and even more so with my car issue. He says, well, they can't do anything if they can't duplicate the issue and if it's starting every time right now, chances are slim that they're going to be able to find out what's wrong with it (at this point it hadn't been doing it for a couple of days). So he tells me he's going to check the battery and if that's all good, it's up to me if I want to leave it but again, he can't guarantee anything. So he checks the battery - it's good. I end up taking it because he doesn't think they'll be able to duplicate the issue. Great, thanks Alex. There's probably not something wrong with my car. He tells me to "go a road trip". Okay, thank you for the advice but I shouldn't have to road trip just to get my car to work properly. Surprise, surprise, it happens again! This time it's worse - it's taking longer than normal to start and it's becoming a big pain in the xxx. So I make another appointment and when I do, I try to send a video of what's happening prior to me bringing it in. They won't allow me to do that because, again, if they can't duplicate the issue it doesn't matter. I'm not too impressed with this answer but it is what it is. I get assigned to my service person, Jackie. She's worse than Alex. Basically, I drop my car off the night of 10/26/2016 so that hopefully the car won't start on the morning of the 27th and hopefully they'll be able to "duplicate the issue" and fix my car. I only did this per the suggestion of Freddie, who talked to me when Jackie was out. He was the ONLY decent person I've dealt with at Maxwell Ford. Still not extremely helpful but at least nice and acted like he cared, even if he didn't. That goes a long ways, folks. Anyway, after explaining the issue to Alex for the 11th time when I dropped the car off, I left it there. It didn't start the next morning. I didn't find this out until noon, though. Because I had to call and check on my car. Every single interaction I had with Maxwell Ford was ME calling to check up on my car. I swear if I would have never called them, they would still have it with no word to me about anything. I had appointment at 7:30am the next morning, my car was there more than 12 hours ahead of time. You should have called by 10am at the latest. So I find out that my car doesn't start the next morning, which means - THEY DUPLICATED THE ISSUE!! Turns out that wasn't helpful. Basically, they still couldn't figure out what was wrong with it. When they did finally get it started, Jackie calls me and says "they got it started, it's starting every time now". Was she even listening to me when I told her what the issue was? YES, JACKIE. That's what it does! It doesn't start in the mornings and then it starts for the rest of the day. Jesus. So I said, no I'm not taking my car home if you've done NOTHING to fix it. That was Friday (the 28th). So she calls me the next day, the 29th (after I call her to check the status, mind you) - she says it started and he can't find anything wrong with it. You can come pick it up. So at this point I pretty much know they've done nothing to fix my car but I can't wait to get it away from them so I pick it up anyway. I go to start it this morning (next day) and I'll let you guess what happened. I'm now going to have to start this process with a new ford dealership. I'm hoping they are at least better to work with and have more decency for their customers. Thanks for absolutely nothing, Maxwell Ford! More

Great sales team Great buying experience this week. Serhyii was a great sales rep. Fast, efficient and knowledgeable. Helped pin point the features I wanted ata goo Great buying experience this week. Serhyii was a great sales rep. Fast, efficient and knowledgeable. Helped pin point the features I wanted ata good price. Would definitely go back. More

I had several recalls for safety concerns Took the car into Maxwell for service for 3 safety recalls. Ford motor sent me a letter saying that it would take more than 6 hours on on of the recal Took the car into Maxwell for service for 3 safety recalls. Ford motor sent me a letter saying that it would take more than 6 hours on on of the recalls. The promised me a rental until the service was complete. Guess what, Maxwell service department did NOT honor the letter from ford. I have purchased 3 cars form these guys. Had an appointment the same day with sales to get a car for my son. NOT now More

Never Again. Don't trust these guys. I used to swear by Maxwell Ford and I refused to buy a vehicle anywhere else but recently, I've had a pretty rude awakening in the form of their servi I used to swear by Maxwell Ford and I refused to buy a vehicle anywhere else but recently, I've had a pretty rude awakening in the form of their service department. We've used their service department before this while our Expedition was still under warranty and each time there were a few issues with things like communication and speed of service, but nothing big enough for me to swear off of them forever. But this last visit takes the cake. So the story starts on a Sunday. Our Expedition starts feeling "weird" and the engine light comes on. My husband and I immediatly make a plan to take it in to be serviced the next day but the car decides it just can't make it that long and stalls out completley by that afternoon. We realize that it's a Sunday and there's nothing really open but we try to make whatever arrangments we can to get the car towed to Maxwell Ford and get a rental. But because just about everything is closed, we can't get much done until the next day. Monday comes and once again we try to sync up with the service department at Maxwell Ford and just like in the past, there's communication issues, lots of "we'll call you back"s and not knowing who is handling what. Finally, on Tuesday, we get the car into the service center and get a rental. First, we find out that we are 500 miles past our warranty so everything will have to be done out of pocket. Then, the guy at the service center tells us that he needs to run a diagnostic on it which will take all night. Then suddenly, a few hours later, he calls us to tell us the diagnostic is done and that our engine is completely fried. He says we are 20,000 miles past needing an oil change which caused sludge to build up in the engine and now we need to get the entire engine replaced, which will cost more than the car is worth. He says that he'll do us a favor though and work to get us a $500 credit for our vehicle that we can put towards getting a new car, granted we get it there. In the meantime, the charge for the "diagnostic" is $260. We believe him, because quite frankly, we're idiots when it comes to cars. We know we can't afford a new car and all of this, including the rental was already taking a huge hit to our wallets. But we go home and start pooling money together, trying to free up whatever we can so we can afford car payments, and then we go back to talk to a car salesman. The salesman was nice enough, was working extra hard to make something work within our price range but then he said a few things that tipped us off that we might be being scammed. So instead of buying a new car, we payed what we owed the service department and had our Expedition towed back to our house. A week from the initial breakdown, we take to car to another mechanic for a second opinion. It takes the guy all of 15 minutes to look at the car and tell us we were ripped off. Yes, there was sludge in the engine and we badly needed an oil change, but the engine was running fine. He put 5 quarts of oil in it to start draining the sludge and cranked it up - and the car ran perfectly. The official diagnosis - We needed an oil change, a new oil filter, a new oil sensor, and a new air filter - all of which would only cost us around $200 parts and labor. THAT'S IT. Apparently, Maxwell Ford is in the business of scamming people who don't know much about cars. They would have gotten our car, been able to make a few minor repairs and sell it for a good $9,000+ as a used car PLUS make an additional $10,000 from us financing a new used car through them. Not to mention the $260 "diagnostic" charge that I'm pretty certain consisted of a mechanic just pulling out the oil dipstick and seeing sludge. Beware of scam artists, especially the ones that hide behind reputable branding. More

No purchase but had great service now and from previous sale Miguel Ochoa was great as usual. Last time we were able to get a vehicle but this time he let me know what I need to do for my current situation. I ap Miguel Ochoa was great as usual. Last time we were able to get a vehicle but this time he let me know what I need to do for my current situation. I appreciate his respect and work ethic he always demonstrates. I will come back and send as many people as possible to him for sure. More