Maxwell Ford

Will Lie to your Face First off, I do not write many bad reviews. But this experience was my worst at a dealer. Here is the experience. I was very specifically looking for First off, I do not write many bad reviews. But this experience was my worst at a dealer. Here is the experience. I was very specifically looking for the 50th anniversary Mustang. They had two. The sales rep was standing by the car and looked at me with a strange look as I checked to see if it was unlocked. It was locked and my wife asked to see it. The sales rep responded with "its locked". Not an offer the get the Key. He walked away a bit before I stopped him and said, please go get the key so that I may see the inside of this vehicle. He did oblige at that moment. NOW, we test drive, no problems. Unfortunately I know far more about the vehicle that the person trying to sell me the car. So I can not ask my questions. Again, I can let that slide, they don't make a lot of money and cant know it all. This particular car was on Autotrader from the dealer and the dealers website. I checked both before I got there. The window still say 30K over sticker and I confirmed that would not be there based on the fact the vehicle was on special at sticker price. Again, I am fine here. Now I say, I will take the car. The rep then comes back after a manager told them to add a markup even though it was advertised at sticker. They tried to convince me that I had to pay a markup above their advertised price that was on their site and on auto trader. After some banter, I told them I am leaving as it is dishonest. Magically, now they can sell it at the advertised price.... I am not an uniformed shopper, so it is disappointing that the dealer would bully and lie directly to my face like that and to also have zero respect for the customer to begin with as they come to see the vehicle. I will drive to Houston before I would confidently give this dealer my business. More

Wasted Time We called Maxwell Ford on a certain car and was told they had the car and made appointment for the next morning. We drove to Maxwell Ford over an hour We called Maxwell Ford on a certain car and was told they had the car and made appointment for the next morning. We drove to Maxwell Ford over an hour away because they said they had the car and we had an appointment. We arrived for our appointment and was told the car was sold the night before. Maxwell Ford then attempted to steer us to another car. We left and drove back home, again over an hour away. Thank you, Maxwell Ford, for wasting our time and gas. More

Terrible service - they destroyed my transmission The first time I had my vehicle serviced at Maxwell a technician left a screwdriver in the manifold. I should have headed the warning signs. The sec The first time I had my vehicle serviced at Maxwell a technician left a screwdriver in the manifold. I should have headed the warning signs. The second time they did a full service except they did not replace the transmissopn fluid after they drained it. Three weeks later my transmission was destroyed. Take a vehicle there at your own peril!! More

Do NOT buy a car or truck from this dearlship I came in on an internet special and while there is always fine print, I looked at each one carefully to check the disclaimer and trim requirements I came in on an internet special and while there is always fine print, I looked at each one carefully to check the disclaimer and trim requirements on a truck. They would not honor their advertised rebates. Friendly enough sales staff but very inauthentic business practices. Note : There were (16) rebates listed on their website avail for a F150 There is no reason it wouldn't qualify and sales manager would not comment. More

No service performed - kept car all week - no calls returned I brought my car into the Service Dept. May 12, 2015. I never heard from them again. I had to call the service manager on the 15th to find out the s I brought my car into the Service Dept. May 12, 2015. I never heard from them again. I had to call the service manager on the 15th to find out the status of my car repair. They never even performed a diagnostic on the car. They said they took it out on the road to test the issue I brought it in for, but there was no mileage change on the paperwork or odometer. They said the car had too many miles to bother to do a diagnostic that I should just blindly( my word) just completely replace the engine. When I questioned why they didn't perform a diagnostic or call me and ask my if wanted any kind of diagnostic, but simply just say "replace the engine", there was no direct answer. It's my decision if I want them to perform a diagnostic and to give me options to make a decision, not for them to decide they didn't want to do it. Service Advisor never returned any of the calls I left all week. I have been a loyal customers, with two cars, to Maxwell Service. I'll never go back. You shouldn't either. More

great service !!!!! Great Salesman makes Maxwell Ford a GREAT dealership ! i wanted to review one of the best salesmen I have ever had the pleasure of working with. Mr. C Great Salesman makes Maxwell Ford a GREAT dealership ! i wanted to review one of the best salesmen I have ever had the pleasure of working with. Mr. Carlos Ortiz at Maxwell Ford helped me to acquire the perfect vehicle at the perfect price !!! He listened carefully to me as I described what I was looking for in a car as well as the budget I needed to work with and I got a vehicle that surpassed all my wishes at a price that fit my budget perfectly!!! I was so impressed with his patience, and sincere desire to find a car that I would be happy with on every level. I have had many salesmen in the past work me over due to their desire to sell me a vehicle based on THEIR desire to either move a vehicle, earn a commision , or any of a number of selfish reasons that made it clear to me that my needs were not a priority. Carlos would rather not sell me a vehicle at all than sell me the wrong one. I was so delighted with the excellent level of customer service that Carlos provided that I referred my boyfriend to Carlos and now both my boyfriend and I have excellent new vehicles we enjoy driving and are delighted to own !!! There was never any pressure, just honesty, courtesy and dedication !!!! Thank you Carlos Ortiz ! More

Extremely Professional I would recommend Maxwell Ford to anyone whether you are old school or you like to shop on the internet. In particular, Jeff Lynch is an outstanding I would recommend Maxwell Ford to anyone whether you are old school or you like to shop on the internet. In particular, Jeff Lynch is an outstanding sales consultant and is excellent to work with. I recommend asking for him, if you haven't already. More

Excellent buying experience Christopher helped us with our new Ford explorer and he showed us various options within our budget. We were able to get the vehicle for a good price. Christopher helped us with our new Ford explorer and he showed us various options within our budget. We were able to get the vehicle for a good price. More

Still waiting on a canceled extended warranty and gap insura Horrible liars, They do not return phone calls and do not do what they say they are going to do. People dealt with some finance lady named Djemma an Horrible liars, They do not return phone calls and do not do what they say they are going to do. People dealt with some finance lady named Djemma and Business manager Fernando horrible!!!!!!!!!!!!!!!!!!!!!!!!! Stay far away from this place More

Car has been there 3 weeks. No sympathy for a loaner. They stated the part would take a while to get in and they said it would be 10 business days at the latest. NOW they are saying it is not going to be They stated the part would take a while to get in and they said it would be 10 business days at the latest. NOW they are saying it is not going to be done for another week?! This is THEIR fault for not keeping on top of the work. There is no alternative means for transportation to and from work for us. We had to take weeks off and it has hurt company productivity so much. Now it is going to be a month that the car has sat there and they said oh yeah you can just take the car back since it is drivable but there will be no ac or no radio. NO WE TOOK IT IN TO GET FIXED NOT TO BE GIVEN EXCUSES AND NO ALTERNATIVE VEHICLE. THIS IS COMPLETELY UNACCEPTABLE. I HAVE NEVER SEEN THE AUDACITY OF A SERVICE WRITER TO SAY THAT. GRAY IN THE SERVICE DEPT HAS LET US DOWN AND PUT US THROUGH A FIASCO NO ONE SHOULD DEAL WITH. PLEASE STAY AWAY. More