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Maxwell Ford

Austin, TX

4.7
2,273 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 2,273 reviews

May 16, 2020

Nothing they say or do is truthful I've hesitated to write this review but have now learned that not only are the dealership sales tactics untruthful but the service department charges More

by bennycreid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
names are a matter of dealership record
May 14, 2020

Very good experience, nice sales man Edgar Cruz , I got a good deal with the car that i wanted , i would definitely recomend buying with him . More

by Carlos
Recommend Dealer
Yes
Employees Worked With
Edgar Cruz
Sep 02, 2020 -

Maxwell Ford responded

We thank you for your business and look forward to your next visit!

May 13, 2020

We received prompt courteous service from Edgar. He and Ike were able to work with us to meet out pricing. We are very satisfied with the deal and expediency of the paperwork. More

by Earlene
Recommend Dealer
Yes
Employees Worked With
Edgar snd Ike
Sep 02, 2020 -

Maxwell Ford responded

We thank you for your business and look forward to your next visit!

May 10, 2020

Brett and edgar provided good service. Came in for a truck and left out after all the financial processes were finished! good job brett and edgar More

by damnfoe1
Recommend Dealer
Yes
Employees Worked With
Brett, Edgar
May 13, 2020 -

Maxwell Ford responded

We thank you for your business and look forward to your next visit!

May 09, 2020

Excellent and efficient service! I was able to get an awesome deal on a car that I didn’t think I’d be able to afford. I came in with a loan approval from my bank, but the finance officer was able to ge More

by garnertm2
Recommend Dealer
Yes
Employees Worked With
Edgar Cruz
May 13, 2020 -

Maxwell Ford responded

We thank you for your business and look forward to your next visit!

May 08, 2020

Worked with Edgar on buying a new 2019 Ranger. I got good value on my trade in, and overall feel like I got a really good deal on the truck, despite the fact that there were some additional options not liste More

by TJ.g
Recommend Dealer
Yes
Employees Worked With
Edgar Cruz
May 13, 2020 -

Maxwell Ford responded

We look forward to your business with us again!

May 08, 2020

Always feel like I'm treated with respectfully and fairly. This was the forth vehicle I've purchased here. One two three four five six More

by 1cwbnapier
Recommend Dealer
Yes
Employees Worked With
Edgar Cruz
May 13, 2020 -

Maxwell Ford responded

We look forward to your business with us again!

May 07, 2020

Out of State Buying Experience Worked with Edgar. Communication can be challenging when one is purchasing vehicle site unseen. Edgar was timely and prompt in his communication wor More

by pkallas
Recommend Dealer
Yes
Employees Worked With
Edgar Cruz
May 13, 2020 -

Maxwell Ford responded

We look forward to your business with us again!

May 05, 2020

Started Out With a Good Experience, Went Downhill Fast I was excited to work with Maxwell Ford at first. However, once I bought my car it was nothing but problems. I bought a brand new 2019 Ford Edge and t More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
May 06, 2020 -

Maxwell Ford responded

Steve, Please contact me directly regarding the window tint issue. The tint shops have been closed due to the COVID virus but they have recently re-opened this week on an appointment only basis. The foggy spot on your passenger side window could possibly be a warranty issue that would be covered by Ford. We will need to take pictures and submit to them for approval. Our valet service is something new we are trying to do but the availability is extremely limited right now due to the amount of employees that are furloughed. We are trying the best we can so we appreciate your patience. I can arrange to have your tint fixed and Jim May is our service director and he can address the possible warranty claim on your passenger window. Steve Cargo New Vehicle Director scargo@maxwellford.com

May 05, 2020

Bought a Ranger XLT from Maxwell Ford Austin TexasEdgar Bought a Ranger XLT from Maxwell Ford Austin Texas Edgar did a great job for us in the process of purchasing our new vehicle. Highly recommend More

by Hlfdzleggs
Recommend Dealer
Yes
Employees Worked With
Edgar Cruz
May 06, 2020 -

Maxwell Ford responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

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