Maxwell Ford

Took vehicle in twice. The first time, I was told the motors in two of my windows were bad. I only had them fix the drivers side. Although the other one was not fixed, it was never broken and still wor motors in two of my windows were bad. I only had them fix the drivers side. Although the other one was not fixed, it was never broken and still works. They wanted to charge me an extra $300 for something that was not broken. The second time (within 2 weeks), my car was not accelerating. I took it into the shop and it was "diagnosed" as having no compression in one of the motors cylinders. I was told that I had to either have the engine opened or the whole engine replaced (2004 Ford Explorer) at a cost of $4-6 thousand dollars. I called a recommended shop and the mechanic told me over the phone that it sounded like a broken $8 exhaust spring valve, which it turned out to be. Total cost was less than $600. Maxwell tried to offer me $4000 for my "broken" vehicle. (Trade in is at over $12000) More

Worst service ever. I understand that intermittent problems can be difficult to track down. The mechanic is not at fault. But to be lied to by the Service Advisor multiple times in totally unaccepta problems can be difficult to track down. The mechanic is not at fault. But to be lied to by the Service Advisor multiple times in totally unacceptable. Example, I was told that yes the master mechanic test drove the vehicle but was still unable to replicate the problem. Noted on invoice the mileage check in and out was the same. "Oh we just put that the same but he did drive it." My vehicle pulls up and mileage is same as when I left it. Confront Advisor about it and he does more dancing around to dodge the truth. Just one of multiple instances on just one incident. Horrible horrible horrible. More

I walked into Maxwell Ford numerous times in anticipation of buying an Escape Hybrid when it came out. My intent was to buy an Escape Hybrid at list price, knowing that negotiating with the dealership would of buying an Escape Hybrid when it came out. My intent was to buy an Escape Hybrid at list price, knowing that negotiating with the dealership would be impossible. Unfortunately, when a vehicle became available I was told that I would have to pay $2000 over list for the vehicle. I won't be buying from Maxwell - ever. Other dealerships offer the vehicle at list price (already a big profit for the dealership) and don't seem to need to price gouge/take advantage of their customers. They will likely make their $2000 on someone, but it won't be me. Moreover, another dealership will earn my money for this vehicle and my future business. My recommendation to anyone looking for a new car is to try another dealer in/around town. More