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Maxwell Ford

Austin, TX

4.7
1,935 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,935 reviews

February 01, 2025

Knowledgeable Friendly staff. Wonderful customer service. It was an unbeatable customer experience. I would recommend them to any one who values great service. More

by Jlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan 2. and Sean
Feb 03, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. If you have any further questions, please give us a call. We're always happy to help!

February 01, 2025

Great customer service and vehicle was completed in a timely manner . I will continue to take my vehicle there to get serviced and know that it will be fixed correctly. More

by JSALAZAR117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans , Steve Cargo
Feb 03, 2025 -

Maxwell Ford responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Feb 03, 2025 -

Maxwell Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 31, 2025

Maxwell Ford did and excellent job at servicing my car and making it fairly quick as well. Thanks Jonathan Munoz! More

by Elijahem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Munoz
Feb 03, 2025 -

Maxwell Ford responded

Hello Elijahem, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 31, 2025

The absolute worst car buying experience I have had, and the worst sales experience I have witnessed. Being in sales myself, as well as a sales manager, I know the exact course of action I would have taken More

by Tex13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric Belmont, Ryan Scott, Diego (Finance)
Feb 06, 2025 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the information provided. I would like an opportunity to resolve this issue and to know more about your experience. I’ll look forward to speaking with you. Steve Cargo Used Vehicle Sales Manager (512) 916-2697 scargo@maxwellford.com

January 31, 2025

Cindi was very helpful and made it easy to communicate to be up to date on my vehicle More

by garretthorvath34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindi Beltran, Greg Kimball, Steve Cargo
Feb 03, 2025 -

Maxwell Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 30, 2025

Great customer service. Honest and respectful. Always happy to wait for completion of work in waiting area. More

by dtbowen56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Pugville
January 30, 2025

Jackie the service writer is very honest and professional. She is great to work with. More

by craig_mckandes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan
Feb 03, 2025 -

Maxwell Ford responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 30, 2025

I'm pleased with the service provided on my vehicle. John Evans was my advisor and he made sure the issue with my car was handled with care and in a timely matter. More

by booba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
Feb 03, 2025 -

Maxwell Ford responded

Hello Booba, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

January 29, 2025

The service department is outstanding. My rep. Johnathan was both courteous and insightful using his experience to give me a recommendation with out having to leave the vehicle overnight. More

by Julian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan , Greg Kimball, Steve Cargo
Feb 01, 2025 -

Maxwell Ford responded

Hi Julian, thanks for your praise and kind comments about Johnathan. We are always more than happy to assist you if anything else comes up. Take care!

January 28, 2025

Service Advisor Dillon Cole was very professional and helpful n my car issue was solved A++ More

by Melvin D Duran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dillon Cole
Feb 01, 2025 -

Maxwell Ford responded

Hi Melvin, we're happy you found our staff to be helpful during your experience here at Maxwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

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