Maxwell Ford

Unethical Practices To whom it may concern, Today, 1/20/2016, I went to the Maxwell dealership on 5000 IH-35 Austin, TX 78745 and dropped off my vehicle for an estima To whom it may concern, Today, 1/20/2016, I went to the Maxwell dealership on 5000 IH-35 Austin, TX 78745 and dropped off my vehicle for an estimate on what it would cost for my 2009 Ford F-150 to get the brake pads redone. I apologize for the lengthiness of this note but if you are getting service at this location it would be best for you to read through. I had a coupon I get on a monthly basis and my brakes were starting to make noise so I decided to go and use it. I often get my oil changed here and have also purchased several vehicles from Maxwell so I’ve always felt like they are reputable company. Today that changed. I dropped off my vehicle around 8:00am and took the shuttle back to work. On the way back to work I got a phone call saying from the representative named Anthony Vento that I may need may brake work done and further replacements and that they would call me back. At 9:12am I receive a phone call from Anthony and he states that what I thought would be roughly $200 or so with tax and whatever else would really end up being $1350 because they were taking $150 off with my coupon. They also told me I had a leak with a power steering belt as well. At that point I said “I understand my brakes need to be done but do I really need the back rotors replaced also”. “Can you figure it out and let me know what it would cost if I didn’t replace them and what the cost would be then”. (I was only expecting to pay $200 or so when I first got there) Anthony told me he was going to speak to his technician and see if I needed them and call me back. I ate breakfast with a coworker and was telling him how expensive it seemed and as we spoke I called “Brake Check” and they let me know they could do it for around $600 plus tax or so for everything I was getting at Maxwell. I was pretty surprised so called Anthony back at 10:19 since I hadn’t heard from him and let him know through a message I would rather hold off on the brakes since I had found a more reasonable place but wanted to move forward with the oil change and the power steering hose. I called back at 11:57, 11:58 and 11:59 until I got answer because his mailbox was full and I could no longer leave messages. At that point he told me the back rotors were too worn and would need to be replaced also. I told him I had called brake check and that it would be too expensive for me to fix them there at Maxwell, when he said that they were already working on the vehicle. I told him I was still waiting on the final price and he thought I approved the work when I was still trying to find pricing. I also told him I had left him a message and had said I didn’t want the work done. At that point he told me he had misunderstood and thought I wanted the work done. I told him I wasn’t sure where he got that from since I was still trying to see if the back rotors even needed replacing. He told me he was going to talk to his managers and get back to me on the confusion. I waited for a bit and called him back at 12:28 and told him if he had spoke to his managers and wanted all work stopped on my vehicle at that point. At that point he told me “that was problem, my truck was completed”. I couldn’t believe what was going on. I told him I was really confused and didn’t know what was going on, and that I hadn’t gave a “go” for any work. He told me he misunderstood and that he thought I wanted the work complete. I told him I never gave a “yes” to go ahead and that I had gone in to spend $200 per there coupon and now I was looking at $1350 plus. He told me he was going to speak with his manager and get back to me. Anthony called me back at 12:55 and told me he had spoken the parts manager and the service manager and they were reducing the price but they would not get me to the “Brake Check” price. I told him I didn’t know what was going on and that I wanted to speak to someone in person and would be headed there as soon as my work permitted and that I wanted to speak to his manager as well. He then proceeded to tell me I needed to meet him half way with the price because of what they were they doing for me… Sorry, but this continues for… I get dropped off at the dealership and Anthony tells me to wait for his manager (Ruben Fernandez-Service Director) in the lobby. I sit there for about 15 minutes as I hear him laughing with the people in his office but its fine, I’m a manager also and I know he is attending to his business. After a while Ruben calls me into his office and shakes my hand and stares at me for a bit and asks me how he can help me. I ask him if he knows what my situation is and he states he does and proceeds to tell me with both hands behind his head and reclined on his chair that I just had $1300 worth of repairs on my truck and that he is not letting it go without payment. I explain to him my situation and talk to him about everything that has happened and he tells me that he spoke with his team and he feels I agreed on the repairs and that is what it should be. At that point I ask him why I would feel inclined to call other establishments and ask for price quotes when I would have agreed at with Maxwell ford. It just did not make sense. His arrogance astonished me when at that point he was asking me to pay a very substantial bill. At that point I asked him to call Anthony because I felt it necessary to have him tell me that I had agreed to any type of work done on my vehicle at all. He called in Anthony and while he did so he had another phone where he explained to what I can only assume was another unsatisfied customer about how understaffed he was, and how he knew his department was broken, but that he should understand that he had moved his vehicle in front of 25 of other vehicles so he didn’t understand while he was still unhappy. At that point I understood the level of service I would be getting. Anthony walked into the room along with the service manager whose name I believe is Paul Ward. I asked Anthony at what point he believed I agreed to have the work done and he said when I said “it needs to be done” was like me saying “go ahead and do it”. At this point Ruben tells me “I would have thought the same thing”. “To me it’s a yes and go forward with it.” At that point I call my cousin who is an attorney because I cannot I am getting treated this way and pretty much ambushed and he tells me I’m not releasing the vehicle, I’m following everything by the book. Then Ruben tells the service manager tell him (me) what you heard. Service Manager tells me, and this is a quote “I was walking by and I heard you say go ahead and do it, let me know when it’s done”. I have never met this person, or spoken to him but they recognized my voice and knew I was telling Anthony to go forward on the work on my vehicle. I ended up paying today $801+ change. My name is Israel Villalon. I’ve worked for Target for almost 15 years as an Executive Team Leader. I’m not afraid to say who I am because I know I did nothing wrong. I just want everyone to know about the unethical behavior that is happing at this establishment. It was embarrassing what happened to me today. I have never met such an un-genuine person as Ruben today and getting taken into an office only to be made to feel like a liar. I have always been a Ford guy and like I said previously have purchased several vehicles from Maxwell but well look elsewhere going forward along with my family and friends. I will also make it my duty to make sure everyone knows about what happened to me today at Maxwell Ford – Motor Mile –South Austin. More

2001 Oil change fiasco I took my 2001 Ford Escape in for a check on the oil plug since the oil change shop was not wanting to change the oil do to the aluminum threads ? It I took my 2001 Ford Escape in for a check on the oil plug since the oil change shop was not wanting to change the oil do to the aluminum threads ? It has now been 5 days 800 dollars later the vehicle was not leaking oil in anyway they want too replace the oil pan gasket to stop s leak ? It will be in for a total of 7 days when it went in originally for only an oil change The service manager admitted they go not have enough service engineers to keep up with the work load Don't bring your car to this dealer it the run very poorly More

Loyal Customer Service For years I had complaining about an ongoing issue with my F-150. After taking my vehicle for service several times and filing a claim with Ford, the For years I had complaining about an ongoing issue with my F-150. After taking my vehicle for service several times and filing a claim with Ford, the issue was finally corrected. Miguel Zambrano in the service department was able to accomplish what seemed like the impossible. Although it took some time, he managed to get the repair approved and covered under warranty. His loyalty and patience with his customer is commendable. He has renewed my faith in Maxwell's Service Department. The one thing Maxwell does need to improve is not allowing customers to schedule service when they know they are backlogged and unable to get to your vehicle for several days. More

Service Department Lacking in Skill and Follow-up Our 2008 Escape was leaking some oil, so I brought the vehicle in for their "Thorough Check". I needed new seals, this was not news to me - it's what Our 2008 Escape was leaking some oil, so I brought the vehicle in for their "Thorough Check". I needed new seals, this was not news to me - it's what I guessed it was going to need. The Service Rep, Jackie, said they would get to it right away since we had an appointment set up. She told me in a later phone conversation that the rig would be ready most likely by the end of the day (Monday), but for sure before noon on Tuesday. It was done on Wednesday in the afternoon, and when we got it home it was leaking coolant. On the summary of work done, it clearly is written that no other leaks detected. Take that for what its worth. More

BAD VECHILES DONT EVER BY VECHILES HERE I BOUGHT A FORD F150 SINCE I GOT IT ITS BEEN NOTHING BUT TROUBLE. I REGRET TRADING IN MY EXPEDITION FOR THIS JUCK VECHILE. DONT EVER BY VECHILES HERE I BOUGHT A FORD F150 SINCE I GOT IT ITS BEEN NOTHING BUT TROUBLE. I REGRET TRADING IN MY EXPEDITION FOR THIS JUCK VECHILE. FOR BEENIN AN 09 MY LIFTER IS MESSIN UP I ALREADY HAD TRANSMISSION COVERTER SWITCH OUT 2 TIMES GOIN ON 3.THE 1ST I COMPLAINED THEY WOULD GIVE ME THE RUN A ROUND THAT NOTHIN WAS WRONG. BAD VECHILES I COMPLAINED TO THE CORPORATED OFFICE THEY WOULDN'T DO A xxxx THING ABOUT IT EITHER. PLEASE DONT WASTE UR MONEY HERE GO TO LEIF JOHNSON THEY DO U RIGHT AND MECHANICS ARE GOOD ALSO BETTERTHEN MAXWELL. IM ABOUT TO HEAD BACK TO THEM AGAIN. BUT 1ST NEED TO COME UP WITH AT LEAST 5,000 CUZ MAXWELL SOLD ME A VECHILE TO EXPENSIVE THAT DIDNT NEED TO BE AT THAT PRICE WHEN I BOUGHT IT. I WOULD RATE THEM A 0 STAR IF THEY HAD IT More

For Service, Don't Waste Your Time I like to think I am a loyal customer. However, I have had to take my Expedition back to their service department for them to re-repair the service t I like to think I am a loyal customer. However, I have had to take my Expedition back to their service department for them to re-repair the service they just completed on three separate occasions. The last time was the straw that broke the camels back with their so called "repairs" creating additional work that would have cost me $2k if I wanted to pay for their mistakes. This allowed me to trade in that piece of crap for a non-Ford SUV. I don't recommend their service and you are better off taking a sledgehammer to your own car as I think you have the potential to get better results. More

Don't even bother Get ready to be misled. DO NOT trust anything they say. You can even get it in writing, and they'll still mess you over. I was promised a specific dea Get ready to be misled. DO NOT trust anything they say. You can even get it in writing, and they'll still mess you over. I was promised a specific deal. I got there, and all of a sudden it isn't on the table anymore. Their salesman made a serious mistake that cost me time and money. You want to be treated right? Go to Leif Johnson. They don't make those kinds of mistakes. More

treat current customers like crap Even if you find a car at a good deal here they are going to treat you like crap when you come back. I recently received an email that maxwell was out Even if you find a car at a good deal here they are going to treat you like crap when you come back. I recently received an email that maxwell was out of inventory on camaros and that they wanted to buy back my 2011 Camaro 2ss and put me in a new ford without raising my monthly payments. I decided that was worth a try. I went down to the dealership and started talking with a salesman he proceeded to tell me that the car I had bought for 26k in 2012 was only going to be worth 8k and that if I wanted to move forward with the 2014 mustang gt I was looking at I was going to need to commit to the $500 monthly payments. All this without even opening the doors to see the interior of the car. I don't know where they get the idea of treating their current customers like this but I will never be back to maxwell ford. More

Great customer service, fair prices and good selection! Best car buying experience in quite a while! David Terrell was fair, honest, and up front through the whole process. Maxwell's prices and selection we Best car buying experience in quite a while! David Terrell was fair, honest, and up front through the whole process. Maxwell's prices and selection were some of the best in town. I would definitely return for my next Ford purchase and would request David by name as my salesperson. Even after the sale was agreed on and completed, he took the time to introduce us to our new car and make sure all of our questions were answered. It is that kind of customer service that sets Maxwell apart from the other area dealerships. Thanks for making the best of what is typically not one of the most enjoyable experiences! More

Bait and Switch Liars Do not shop at Maxwell. Never by a vehicle from David Terrell. I bought a brand new F 250 from this dealership and regret every bit of it. David lied Do not shop at Maxwell. Never by a vehicle from David Terrell. I bought a brand new F 250 from this dealership and regret every bit of it. David lied to me so that I would finance the truck when I could have paid cash. He insisted that the rebates were only available if I financed through Ford Motor Credit. LIE!!!!!!!! Then he told me I had to keep my loan for at least 3 payments before I could pay it off. LIE!!!!!!! The guy in finance pulled the ole Bait and Switch with my interest rate. This dealership is a scam. More