Maxwell Ford

Service Department is AWFUL If I could give Maxwell Ford Service Department a ZERO I would!!! I have a brand new Ford Edge sport that has a few things wrong with it. I had to If I could give Maxwell Ford Service Department a ZERO I would!!! I have a brand new Ford Edge sport that has a few things wrong with it. I had to make an appointment online and then after I dropped the vehicle off on the appointment day, it wasn't even looked at! I finally spoke with the service manager who said he "emergency ordered" the parts for my car ( I dropped off my car on Thursday and it wasn't even looked at until MONDAY!! That's WITH AN APPOINTMENT!! ) He said I could pick up the car and bring it back when parts came in. 20 Days later and still no parts. Now he won't even return my phone calls. I called Maxwell Ford to speak with the Head of the service Dept to see if they could help, but unfortunately that's the same person I've been dealing with. The Office Manager was nice and said she'd try to find out what was going on and would have him call me. Now looking for different Ford Dealership that will actually return phone calls since Everything is Under Warranty More

Service department sucks Worst service I've ever received at a ford dealership. How long does it take them to do a oil change? They told me it'd take three hours tops. Brought Worst service I've ever received at a ford dealership. How long does it take them to do a oil change? They told me it'd take three hours tops. Brought my car in at 12pm on a Wednesday and didn't get it back until 2pm Thursday. I called them several times on the day I brought it in. They told me they'd have my service rep (Hunter) call me back. Never received a call back and they had done zero work on it Wednesday the 6 hours it was there Wednesday. I asked for the service manager the next day when I came back and he was absolutely worthless. Rude and didn't try to help find any information out for the reason of these delays. These fools suck! Don't take your car here for anything. More

Great first time experience at a dealership! Ask for Kimble Recently moved to Austin and have always been skeptical of car dealerships. I needed a truck for work and spent about 2 weeks looking at private part Recently moved to Austin and have always been skeptical of car dealerships. I needed a truck for work and spent about 2 weeks looking at private parties and small dealers. I finally decided to download the maxwell app thinking the inventory would be too high priced and the salesmen would be too strong armed. The first truck I saw I thought was too good to be true. I sent in a request and received a response right away from Kimble Hayes. I came in to check it out and I couldn't of asked for a better experience or sales consultant. I recommend Kimble Hayes to any friend or family. THX maxwell 👍👍 More

Jeff is fantastic! He did a great job in finding us the truck we have been looking for at a fair price. I would highly recommend you visit him when looking for your next He did a great job in finding us the truck we have been looking for at a fair price. I would highly recommend you visit him when looking for your next car or truck. More

"Patience is a virtue I know not of". I don't know who said that but he was probably reading my mind. My new Explorer had a "check engine light" problem. Almost two weeks later, the pr I don't know who said that but he was probably reading my mind. My new Explorer had a "check engine light" problem. Almost two weeks later, the problem was solved. Had it not been for the courtesy and sincerity I received dealing with Mr. Clinton, I wouldn't have been quiet. Thanks a lot Taylor More

Excellent customer service Jeff was awesome very knowlegable of the car I wanted to buy and he was very honest with me and not pushy like some dealers I have deal with. will rec Jeff was awesome very knowlegable of the car I wanted to buy and he was very honest with me and not pushy like some dealers I have deal with. will recommend friends to go see him when they need a new car. More

Helped me find exactly what I wanted. I was looking for a used Ford Ranger. LeeAnne was very helpful and made the car buying experience a very pleasant one. She quickly located a vehicle i I was looking for a used Ford Ranger. LeeAnne was very helpful and made the car buying experience a very pleasant one. She quickly located a vehicle in my price range with the features I wanted. Bargaining over a deal was quick and painless! Will go back gain in the future if I want an upgrade. More

Excellent Car Buying Experience I had one of the better car buying experiences I have ever had with Kimble Hayes at Maxwell Ford. From the time my family walked on the lot, till the I had one of the better car buying experiences I have ever had with Kimble Hayes at Maxwell Ford. From the time my family walked on the lot, till the moment we drove off in our new vehicle, we were treated with nothing but kindness, respect, and honesty. Kimble worked with us to make sure we got the preowned vehicle we wanted at a price we could feel good about. The preowned Ford selection was second to none of the other dealerships I visited. Next time myself or anyone I know is looking for a vehicle, I will make sure to send them over. Thanks again Kimble! More

Excellent customer service Excellent customer service! Thanks so much, Jeff Lynch, for your help and honesty-would recommend you to anyone looking for a new (or used) vehicle. Excellent customer service! Thanks so much, Jeff Lynch, for your help and honesty-would recommend you to anyone looking for a new (or used) vehicle. More

Top Notch I would like to say that if you think you deserve something for nothing, well you are wrong. I have worked my xxx off to get where I am and I'm xxxx p I would like to say that if you think you deserve something for nothing, well you are wrong. I have worked my xxx off to get where I am and I'm xxxx proud of it. When I made the decision to purchase a new truck I tried other dealers but none can hold a candle to what Maxwell Ford offers. You think prices are high, try buying a Chevy, those trucks are paper thin compared to what Ford offers and the truck I bought has a xxxx of a lot more "bang for the buck". Chevy is what your half wit cousin drives to dance halls and social gatherings on Saturday night. A Ford is what your old man drove to earn a paycheck and while doing so he passed those values on to you. So keep working hard and earn that paycheck. Your wife or girlfriend will love you for it. More