Maxwell Ford

For Service, Don't Waste Your Time I like to think I am a loyal customer. However, I have had to take my Expedition back to their service department for them to re-repair the service t I like to think I am a loyal customer. However, I have had to take my Expedition back to their service department for them to re-repair the service they just completed on three separate occasions. The last time was the straw that broke the camels back with their so called "repairs" creating additional work that would have cost me $2k if I wanted to pay for their mistakes. This allowed me to trade in that piece of crap for a non-Ford SUV. I don't recommend their service and you are better off taking a sledgehammer to your own car as I think you have the potential to get better results. More

Don't even bother Get ready to be misled. DO NOT trust anything they say. You can even get it in writing, and they'll still mess you over. I was promised a specific dea Get ready to be misled. DO NOT trust anything they say. You can even get it in writing, and they'll still mess you over. I was promised a specific deal. I got there, and all of a sudden it isn't on the table anymore. Their salesman made a serious mistake that cost me time and money. You want to be treated right? Go to Leif Johnson. They don't make those kinds of mistakes. More

treat current customers like crap Even if you find a car at a good deal here they are going to treat you like crap when you come back. I recently received an email that maxwell was out Even if you find a car at a good deal here they are going to treat you like crap when you come back. I recently received an email that maxwell was out of inventory on camaros and that they wanted to buy back my 2011 Camaro 2ss and put me in a new ford without raising my monthly payments. I decided that was worth a try. I went down to the dealership and started talking with a salesman he proceeded to tell me that the car I had bought for 26k in 2012 was only going to be worth 8k and that if I wanted to move forward with the 2014 mustang gt I was looking at I was going to need to commit to the $500 monthly payments. All this without even opening the doors to see the interior of the car. I don't know where they get the idea of treating their current customers like this but I will never be back to maxwell ford. More

Great customer service, fair prices and good selection! Best car buying experience in quite a while! David Terrell was fair, honest, and up front through the whole process. Maxwell's prices and selection we Best car buying experience in quite a while! David Terrell was fair, honest, and up front through the whole process. Maxwell's prices and selection were some of the best in town. I would definitely return for my next Ford purchase and would request David by name as my salesperson. Even after the sale was agreed on and completed, he took the time to introduce us to our new car and make sure all of our questions were answered. It is that kind of customer service that sets Maxwell apart from the other area dealerships. Thanks for making the best of what is typically not one of the most enjoyable experiences! More

Bait and Switch Liars Do not shop at Maxwell. Never by a vehicle from David Terrell. I bought a brand new F 250 from this dealership and regret every bit of it. David lied Do not shop at Maxwell. Never by a vehicle from David Terrell. I bought a brand new F 250 from this dealership and regret every bit of it. David lied to me so that I would finance the truck when I could have paid cash. He insisted that the rebates were only available if I financed through Ford Motor Credit. LIE!!!!!!!! Then he told me I had to keep my loan for at least 3 payments before I could pay it off. LIE!!!!!!! The guy in finance pulled the ole Bait and Switch with my interest rate. This dealership is a scam. More

Will Lie to your Face First off, I do not write many bad reviews. But this experience was my worst at a dealer. Here is the experience. I was very specifically looking for First off, I do not write many bad reviews. But this experience was my worst at a dealer. Here is the experience. I was very specifically looking for the 50th anniversary Mustang. They had two. The sales rep was standing by the car and looked at me with a strange look as I checked to see if it was unlocked. It was locked and my wife asked to see it. The sales rep responded with "its locked". Not an offer the get the Key. He walked away a bit before I stopped him and said, please go get the key so that I may see the inside of this vehicle. He did oblige at that moment. NOW, we test drive, no problems. Unfortunately I know far more about the vehicle that the person trying to sell me the car. So I can not ask my questions. Again, I can let that slide, they don't make a lot of money and cant know it all. This particular car was on Autotrader from the dealer and the dealers website. I checked both before I got there. The window still say 30K over sticker and I confirmed that would not be there based on the fact the vehicle was on special at sticker price. Again, I am fine here. Now I say, I will take the car. The rep then comes back after a manager told them to add a markup even though it was advertised at sticker. They tried to convince me that I had to pay a markup above their advertised price that was on their site and on auto trader. After some banter, I told them I am leaving as it is dishonest. Magically, now they can sell it at the advertised price.... I am not an uniformed shopper, so it is disappointing that the dealer would bully and lie directly to my face like that and to also have zero respect for the customer to begin with as they come to see the vehicle. I will drive to Houston before I would confidently give this dealer my business. More

Wasted Time We called Maxwell Ford on a certain car and was told they had the car and made appointment for the next morning. We drove to Maxwell Ford over an hour We called Maxwell Ford on a certain car and was told they had the car and made appointment for the next morning. We drove to Maxwell Ford over an hour away because they said they had the car and we had an appointment. We arrived for our appointment and was told the car was sold the night before. Maxwell Ford then attempted to steer us to another car. We left and drove back home, again over an hour away. Thank you, Maxwell Ford, for wasting our time and gas. More

Terrible service - they destroyed my transmission The first time I had my vehicle serviced at Maxwell a technician left a screwdriver in the manifold. I should have headed the warning signs. The sec The first time I had my vehicle serviced at Maxwell a technician left a screwdriver in the manifold. I should have headed the warning signs. The second time they did a full service except they did not replace the transmissopn fluid after they drained it. Three weeks later my transmission was destroyed. Take a vehicle there at your own peril!! More

Do NOT buy a car or truck from this dearlship I came in on an internet special and while there is always fine print, I looked at each one carefully to check the disclaimer and trim requirements I came in on an internet special and while there is always fine print, I looked at each one carefully to check the disclaimer and trim requirements on a truck. They would not honor their advertised rebates. Friendly enough sales staff but very inauthentic business practices. Note : There were (16) rebates listed on their website avail for a F150 There is no reason it wouldn't qualify and sales manager would not comment. More

No service performed - kept car all week - no calls returned I brought my car into the Service Dept. May 12, 2015. I never heard from them again. I had to call the service manager on the 15th to find out the s I brought my car into the Service Dept. May 12, 2015. I never heard from them again. I had to call the service manager on the 15th to find out the status of my car repair. They never even performed a diagnostic on the car. They said they took it out on the road to test the issue I brought it in for, but there was no mileage change on the paperwork or odometer. They said the car had too many miles to bother to do a diagnostic that I should just blindly( my word) just completely replace the engine. When I questioned why they didn't perform a diagnostic or call me and ask my if wanted any kind of diagnostic, but simply just say "replace the engine", there was no direct answer. It's my decision if I want them to perform a diagnostic and to give me options to make a decision, not for them to decide they didn't want to do it. Service Advisor never returned any of the calls I left all week. I have been a loyal customers, with two cars, to Maxwell Service. I'll never go back. You shouldn't either. More