Maxwell Ford

Deceptive, lack of integrity & vintage shady practices. This was the worst experience ever in searching for a vehicle. They tried to cheat me on the value of my trade-in by saying that there was a check eng This was the worst experience ever in searching for a vehicle. They tried to cheat me on the value of my trade-in by saying that there was a check engine light when they test drove it. Since it's a BMW, they wanted me to take it to a BMW dealership to have it checked. However, when i got into my car to leave... there was no such light! I took it to the BMW dealership (which was 20+ miles away) and they said there's nothing wrong with it & that there's nothing to check since the light wasn't on. (which is what i told the ford dealership before). The person who checked my BMW at their dealership gave me her card for the Ford dealership to contact her in the event they had any questions. So i take it back to the ford dealership, and they said the light was on again and it would drop my trade-in value significantly! Now if anyone can explain how that light magically comes on when they're appraising it, but doesn't come on when i leave nor over the next two days... but when they appraise it again, its on?! Long story short, i know when business are acting in a manner to maximize on an opportunity & that's exactly what they tried! Such classlessness & a tremendous lack of integrity in their processes. Could've just been my experience, but that was total BS and a huge waste of my time! More

Deceptive Internet Price, Old School Dealer Games After seeing a great price on an internet advertisement for an F150 truck, I called and spoke with a salesman to confirm the inventory was available a After seeing a great price on an internet advertisement for an F150 truck, I called and spoke with a salesman to confirm the inventory was available at the stated internet price before visiting and they said yes. I test drove and was then told of $1,800 of dealer add-ons (unadvertised) that I would have to pay for and they would only do the deal if I took a low ball price on a trade-in.. When I asked them to remove the trade-in from negotiations, they actually refused to do the deal altogether unless I traded in because they would lose money at their advertised price plus the $1,800. They played all sorts of games (back to the manager 4 times) that I thought dealers gave up in the dark ages. I guess they thought we had spent so much time we would not go elsewhere. Then they had the gall to say all dealers do the same thing and include unadvertised add-ons like they do. That was the biggest lie. We went to Covert at 183 and got a price less than Maxwells advertised teaser price (with the $1,800 dealer add-ons). No games (back and forth to the manager). Picked our truck and closed the deal in 90 minutes. Don't waste your time with Maxwell, go see Covert. More

Wade Pistol I walked in wanting an affordable, dependable and reasonably priced car for my family and I... I had concerns that we couldn't get into a car that m I walked in wanting an affordable, dependable and reasonably priced car for my family and I... I had concerns that we couldn't get into a car that meant our needs and requirements. But wade sat us down and spoke with us for about 10 minutes. Got a feel of what we wanted and he put us in a great car with low miles that we love.. thanks Wade pistol! I would and have recommended Maxwell ford! Jeff Wilson More

Horrible Dealership I purchased a brand new Edge from Maxwell and after 108 days it started having electrical and transmission problems. I have taken it to the service d I purchased a brand new Edge from Maxwell and after 108 days it started having electrical and transmission problems. I have taken it to the service dept a total of 6 times and the issues have not been resolved. They have had to replace the entire engine on a vehicle that only has 6256 miles on it. I wrote the GM Bill Scott, who just passed me off to Jim May. All I've gotten is a sincere "we're sorry," from Jim, nothing from Bill, and still no vehicle for me! VERY DISAPPOINTED at being treated this way. Has anyone out there gotten any kind of resolution from Group 1 Auto? If so, please email me! More

Horrible Frank was horribly rude and took forever. He also tried to con us into getting a warranty that we already had. He gave us he wrong paperwork to fill o Frank was horribly rude and took forever. He also tried to con us into getting a warranty that we already had. He gave us he wrong paperwork to fill out. We plan to go somewhere else to actual purchase our car. Frank is not trustworthy. So frustrated. More

Very Satisfied I had an excellent experience with Maxwell Ford. They were able to get me more value for my budget than any other dealer in the area. I'm very happy w I had an excellent experience with Maxwell Ford. They were able to get me more value for my budget than any other dealer in the area. I'm very happy with my vehicle purchase and highly recommend this dealership. More

Horrible and high pressure Do not buy a vehicle from here. Very very high pressure, false promises and after you leave, you may as well be a piece of dirt. I will never do bus Do not buy a vehicle from here. Very very high pressure, false promises and after you leave, you may as well be a piece of dirt. I will never do business with these rip off artists again More

Happy New Truck Owner - Maxwell Ford Go see Jennifer Odom next time your at Maxwell Ford! Jennifer made the buying process quick and easy. She respected my budget and somehow negotiated Go see Jennifer Odom next time your at Maxwell Ford! Jennifer made the buying process quick and easy. She respected my budget and somehow negotiated a way for me to drive off in my dream truck. More

Worse service provided by Maxwell Ford Service Google reviews 5 ? 4 ? 3 ? 2 ? 1 ? 3.7 328 reviews R FH R FH in the last week I went to Maxwell Ford on Tuesday December the 20th Google reviews 5 ? 4 ? 3 ? 2 ? 1 ? 3.7 328 reviews R FH R FH in the last week I went to Maxwell Ford on Tuesday December the 20th for an oil change. I had to get a rental car to be able to drive for work. I tried calling the service advisor and the service manager for any update the following days but never heard from anyone until a Friday afternoon. Honeslty the costumer service by these employees is the worse I've ever experienced at this location by the time I picked the truck up and check the job done the oil stick was below the low level. My question is "What did they do 4 days with my truck???" I can't belive they did a very poor job in so many days. Plus my truck has two dings on the side and broken oil stick. This service was deplorable. Be aware of this location how they treat their customers so better go to different location because here they will take any advantage from you. More

Worst Service Ever!!! I took my new edge into Maxwell to get 3 things fixed that had not worked since I bought the NEW vehicle. One: the adaptive steering went out and tra I took my new edge into Maxwell to get 3 things fixed that had not worked since I bought the NEW vehicle. One: the adaptive steering went out and transmission light would stay on. 2: the second row seat left side would not fold down with the push button feature. 3: the rear windshield wiper blade was completely warped. Took it in in Sept. they kept it for over a week. Never called. I had to call to find out what was going on. It wasn't looked at for DAYS AFTER MY APPOINTMENT!! They said the adaptive steering was a code problem, and were looking at the seat problem. The next day I was told the adaptive steering and seat issue needed parts that were "emergency ordered" Again a few days later, I call to see what's going on. NO PARTS. I pick up my vehicle with a promise to be called when parts came in. SIMPLE WINDSHIELD WIPER REPLACEMENT NOT DONE!! SKIP to Nov and my parts are finally in. Am promised a rental car by Matt. Make the appt. to bring it in. NO Rental for me on the lot. Luckily new service technician Alex calls to see if he can get me one. Says it will take 15 mins tops. I say I'll come back another day as my mother is in hospital and I don't have time for this. Promised 15 mins tops. 45 minutes later, I ask for my vehicle back as I don't have time for this!!! Alex personally takes me to get a rental car off the lot. They keep my car for a week. I have to call to see what's going on with it. Am told that it is not fixed, more parts being ordered, and I can come get it. When I show up Alex is at lunch. It takes 2 other people to find my vehicle. The technician I spoke with tells me that it's not fixed. It was like pulling teeth to get him to tell me what was wrong with each of the 3 things and why they couldn't be fixed. 3 he says? When Matt passed me off to Alex, my rear windshield wiper was not on the paper work. STILL NOT FIXED!!! As the technician walks me to my car to look at wiper blade, we both notice that the driver side window is down and it IS RAINING!! He says they can replace blade right now. I said I don't have the time. I get in my vehicle and roll up the window and turn on AC. As it comes blasting out of the vents so does an odor of something comparable to greasy fried fish!!! I am PISSED OFF at Maxwell Ford! I am promised a good detailing on my car by Alex if I bring my car in. I travel for a living, and don't have time. I had to detail it on my own dime as it smelled for days!! To top it off it looks as if something very sharp was placed on my front passenger seat and almost punctured a hole in it. The very best Part? I took my vehicle to Truck City who was able to fix the rear seat issue and replace the wiper blade very quickly. Unfortunately because Maxwell drilled holes into my steering wheel and ruined it, Maxwell will have to do that work!!! ( A new steering wheel has been emergency ordered again. Was supposed to arrive on Nov 30. Am being told after Jan 01 now!) Maxwell Ford sucks! When I called Matt as I'm told he's in charge of the service dept. to find out what is going on, All I got was a generated email from him saying "Service ticket has been completed!" xxxxxxxx!!! All 3 things were NOT fixed by Maxwell. I don't think they talk to each other up there. The only nice thing I can say is that Alex is nice and professional. that's it. Service sucks! More