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Maxwell Ford

Austin, TX

4.7
1,934 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,934 reviews

February 17, 2025

Jackie at Maxwell ford is the person you want! AMAZING customer support. I typically don’t write much with surveys, but she exceeded expectations of the typical customer support and made me feel a More

by dave.tritonalmusic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie
Feb 20, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 17, 2025

Horrible service. They don’t communicate well at all. You’ll need to follow-up with them every half day. Even then they could care less about getting you out of the More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball
Feb 20, 2025 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the information provided. I would like an opportunity to resolve this issue and to know more about your experience. I’ll look forward to speaking with you. John Sullivan Service Manager Maxwell Ford (512) 916-2636 jsullivan@maxwellford.com

February 16, 2025

Great experience! Custer service and communication were top notch. I highly recommend Maxwell Ford service More

by Grant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Feb 19, 2025 -

Maxwell Ford responded

Hi Grant, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 16, 2025

Professional service advisor Dylan, accommodating thorough knowledgeable not too long waiting time, I can recommend this dealership More

by aurora b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Feb 19, 2025 -

Maxwell Ford responded

Hi Aurora, thank you so much for your positive comments about Maxwell Ford! Thanks again for the recommendation, and have an amazing day!

February 16, 2025

Are responsive to issues. Service is good and mostly expedient. Friendly staff. Service manager is accessible More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Lunning. John Sullivan
Feb 19, 2025 -

Maxwell Ford responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

February 14, 2025

They did great on my service . Niko was awesome. George Town tx at mack haick suck rude and ungrateful xxxxxxxx. I've bought 5 trucks and still get treated with bad attitude. Es More

by Contreraslouis1981
Recommend Dealer
Yes
Employees Worked With
Niko, Greg Kimball
Feb 18, 2025 -

Maxwell Ford responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 14, 2025

Best service in town! John Sullivan and John Evans has been taking care of our F150 for a decades. They also keep us updated on any potential upcoming services or maintena More

by Dr. Satterwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sullivan & John Evans, Greg Kimball
Feb 18, 2025 -

Maxwell Ford responded

Hi, we're happy you found John to be so supportive during your experience here at Maxwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 14, 2025

Fantastic service! Fast scheduling, parts in stock, and fixed in a timely manner. Great waiting room with lots of coffee options. More

by Gdvincent77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie , Greg Kimball
Feb 18, 2025 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 13, 2025

Jackie W is always on her game. Knows the work and looks for common sense solutions. Appreciate the timely repairs. More

by Scott.yardas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie W
Feb 17, 2025 -

Maxwell Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

Quick, easy checkin. Comfortable customer waiting area with great coffee machine. A very pleasant overall experience. More

by steventprater0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Pugmire
Feb 17, 2025 -

Maxwell Ford responded

Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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