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Maxwell Ford

Austin, TX

4.7
1,836 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,836 reviews

January 15, 2025

My oil change/tire rotation only took 30 mins. I was very satisfied with the service. The waiting room also had coffee and tables to work. I really like this location. More

by Brieannasmith16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jan 17, 2025 -

Maxwell Ford responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Maxwell Ford. If you have any further questions, please give us a call. We're always happy to help!

January 15, 2025

Friendly staff willing to help and find the best solutions for you and your vehicle. More

by Mo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zishan Mahmood, Samiulhaq Nazari, Greg Kimball, Steve Cargo
Jan 17, 2025 -

Maxwell Ford responded

Hi Mo, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. If you have any further questions, please give us a call. We're always happy to help!

January 14, 2025

Great service experience. Service rep was very knowledgeable and graciously answered every question with a smile. He seemed more like a friend you trust. More

by elliott.e.eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Pugmire
Jan 15, 2025 -

Maxwell Ford responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 14, 2025

Kyle is a great guy, very attentive and patient with the will to help. Thank you More

by aviad yifrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jan 16, 2025 -

Maxwell Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Maxwell Ford. We hope you have a great day!

January 13, 2025

My service advisor, Johnathan, was on top of things from the start. His great potential is shown by his courtesy and professionalism. He makes car problems easy to work with. More

by rmartinez175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan , Service Advisor
Jan 15, 2025 -

Maxwell Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 11, 2025

Dealership service experience was excellent. The wating area was clean, comfortable, and accommodating. Service representative Lynne Thurmoond was excellent. More

by hstegman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lynne Thurmoond, Greg Kimball, Steve Cargo
Jan 12, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Lynne here at Maxwell Ford! We are always more than happy to assist you if anything else comes up. Take care!

January 11, 2025

I am a 20 year customer and always receive excellent service for my Ford Explorer…Jackie Wiora is knowledgeable and courteous and always delivers On Time for all 3 of our Ford vehicles…much appreciated. More

by Lgevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora…Service Dept
Jan 12, 2025 -

Maxwell Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jackie and the team here at Maxwell Ford! Thanks again for the recommendation, and have an amazing day!

January 11, 2025

Very quick service and addressed vehicle needs. No high pressure tactics for add on services. More

by Elrujero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jan 13, 2025 -

Maxwell Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 11, 2025

always fast and friendly, never have to wait even without an appointment. Love this location More

by catvall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Jan 14, 2025 -

Maxwell Ford responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

January 11, 2025

I received the new truck, however, the new seats didn't work properly, the sterio didn't work and the truck is back at the shop now. They didn't offer a rental car and I had to go home in an Uber. They did More

by taverarealty
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hector
Jan 14, 2025 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at zlarson@maxwellford.com/ (512)916-2612 . I would like an opportunity to resolve this issue and to know more about your experience. I’ll look forward to speaking with you. Zach Larson New Car Sales Director Maxwell Ford

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