Maxon Buick GMC

Disappointed It was my second service visit and the salesman preceded to tell me that it was going to cost me $39.99 for my oil change. I questioned him why, he to It was my second service visit and the salesman preceded to tell me that it was going to cost me $39.99 for my oil change. I questioned him why, he told me that I had used 4 visits already. He told me I am no longer going to get the free oil changes since the dealership was sold. I feel that the original agreement should be grandfathered in since my vehicle was purchased before the sale. If going forward you want to change the policy to 4 free oil changes so be it but I should not be penalized due to the sale of the dealership. More

Wonderful Service The service I recieved from Sharon and Brad in the Service department was great. Talking with them was so nice. I felted like i knew both of them for The service I recieved from Sharon and Brad in the Service department was great. Talking with them was so nice. I felted like i knew both of them for years. It was a pleasure talking and laughing with both of them. Good customer service is very important at any business or company. Which Brad and Sharon showed great customer service. " Give them a raise" Lol Sincerely, Lisa Boyd More

Amazing experience! This dealership was extremely welcoming and open to any questions asked about the cars that were looked at. Amazing experience buying a car at this de This dealership was extremely welcoming and open to any questions asked about the cars that were looked at. Amazing experience buying a car at this dealer! Thank you so much for the help! More

Lack of professional service Asked for a loaner - I was told no problem. Next day I call at 10 am advised I was working I’d pick up loaner at 4pm. I was told it would not be a p Asked for a loaner - I was told no problem. Next day I call at 10 am advised I was working I’d pick up loaner at 4pm. I was told it would not be a problem. I arrived at 4:15 - no loaner. The young lady stated to call a person who was supposed to return loaner when I arrived. One of your service managers was kind enough to assist and get me a loaner. Upon return and pick up of my vehicle - my car was blocked by other cars - I waited 20 mins in my car had to go back in because they moved 1 car and forgot about others and fogot I was waiting. Lastly I asked to have my tires rotated - they didn’t do it ! More

No need for an appt you wait anyway Had an appt for 8:30. My car was not ready until 12. It took 4 hours to change the oil and rotate the tires. Tire pressure was very low. But tech said Had an appt for 8:30. My car was not ready until 12. It took 4 hours to change the oil and rotate the tires. Tire pressure was very low. But tech said nothing was wrong with the tire 2 hours later it needed air. More

Awesome guy Great service nice guy Mr brown was great salesperson. He know you know his products and always keep 100 percent,it pleasure to work with him. Great service nice guy Mr brown was great salesperson. He know you know his products and always keep 100 percent,it pleasure to work with him. More

Best Sales and Service department Maxon GMC has been my dealer for many years because they are honest, sincere and easy to work with. The sales staff are helpful with no pressure and t Maxon GMC has been my dealer for many years because they are honest, sincere and easy to work with. The sales staff are helpful with no pressure and the service department is fast and thorough. More

The best I love my first new car and did great job. He knows his product he explained the whole vehicle to me and made me comfortable feel like home. Thank you I love my first new car and did great job. He knows his product he explained the whole vehicle to me and made me comfortable feel like home. Thank you mamadou More

Oil change Great service but I waited a little longer than I was happy to wait. They took me right away but I waited in the service area for quite a long time. Great service but I waited a little longer than I was happy to wait. They took me right away but I waited in the service area for quite a long time. More

Service Department Yanna from tbe Service Dept was knowledgeable on explaining what my warranty covered. She was professional & always courteous.. She very detailed in d Yanna from tbe Service Dept was knowledgeable on explaining what my warranty covered. She was professional & always courteous.. She very detailed in doing her job. She's an asset to Buick/Maxon GMC. More