Maxie Price Chevrolet

Part 2 On that day I forgot to ask them to cancel my gap insurance and extended warranty for the 2021 Chevrolet Silverado so I could get my refund but since I had to go back to drop off the 2021 Nissan Arma insurance and extended warranty for the 2021 Chevrolet Silverado so I could get my refund but since I had to go back to drop off the 2021 Nissan Armada on 8/25/2023 for detailing I decided to do it on that Friday 8/25/2023. I went back on Friday 8/25/2023 and asked to cancel my gap and extended warranty for the 2021 Chevrolet Silverado so I could get my refund. Then again, they sent me with someone else in finance who told me that "they had used my refund to cover for the down payment on the 2021 Nissan Armada." I told him that I had never authorized neither agreed to any of that and that was very dishonest. He said "it wasn’t dishonest, it was just that they didn’t tell me." His comment was so out of place and I wonder if everyone that works there is the same because It’s not only not being dishonest but committing fraud. He said "this is what they usually do to all trade ins who buy there and go back to trade in." This is not acceptable at all. If the customer is ok with doing that then it should be fine but that was never mentioned to me. My husband and I clearly told Shawn, Jose and Juan that we weren’t putting anything for down payment ($0 down payment). We never gave anyone permission to use my refund as a down payment nor was I aware of what they were doing behind my back. I feel that Juan, Jose and Shawn did all of this maliciously and it was wrong. This is not acceptable and they are committing fraud and think they will not get caught and get away with it. Their behavior lacks professionalism, ethics and honesty. Not only they didn’t give me what was promised for the trade-in but they took my refund from the gap and extended warranty and also charged me $1967.66 that they claim in the paperwork they will pay Ally for prior credit. That doesn’t make any sense. I had Maxie Price Chevrolet as a reputable dealer but after all the discrepancies and lack of transparency in this contract I’m starting to think the opposite. Juan told my husband and I that he would talk to Shawn about the situation and see what they could do about the mess they created but we never got any response. Since nothing was getting done and we were getting ignored, I decided to email Helen Couch about the what had happened On Sun. Aug. 27, 2023. I never got a courtesy phone call from Helen instead I got a call from Jose on Mon. Aug. 28, 2023. Jose was very unprofessional, rude, unethical and tried lie in my face saying that they had given me the $50,200 for the trade-in. I have the paperwork where they used my refund to cover for a down payment that was never mentioned to us neither had we agreed to such. They noted it as cash deposit (the one that Shawn said it was a discount) and they only gave us $46,200 for the trade in. Instead of resolving the issue Jose screamed at me on the phone and at the end told me to take the 2021 Nissan Armada back to them and deal with the people in service to get the Chevrolet Silverado fixed and hang up. I really wanted to think this was a miscommunication between Juan, Jose and Shawn but after Jose’s phone call, it makes me think it was done intentionally and that is very serious. The dealer currently has the 2021 Chevrolet Silverado listed on their website for $55,889. This was a horrible experience that I felt I needed to share so that this doesn’t happen to anyone else. Please be careful and May God Bless all of you and keep all of you away from dishonest people. More

Blake was super helpful and balance my needs with my wants and put me in the perfect truck. Everyone was pleasant and helpful. thank you for great service. wants and put me in the perfect truck. Everyone was pleasant and helpful. thank you for great service. More

This was a very easy and laid back experience. No pressure from sales and very easy financing. DW was a pleasure to work with and answered and took care of any questions or concerns we had. Woul No pressure from sales and very easy financing. DW was a pleasure to work with and answered and took care of any questions or concerns we had. Would definitely deal with DW again. More

Very happy with my new truck. Cade Price was very helpful and answered all questions and concerns in very professional way. Helped me get exactly what I wanted. From Harold and Gl Cade Price was very helpful and answered all questions and concerns in very professional way. Helped me get exactly what I wanted. From Harold and Gloria Cowart. More

They backed up a advertisement, and worked with me to get the deal done quickly. the deal done quickly. More

Blake was our sales person, he was great! What I liked is he took the time to get to know us and know exactly what we wanted. He was very thorough so we would understand everything. My wife w What I liked is he took the time to get to know us and know exactly what we wanted. He was very thorough so we would understand everything. My wife will be buying her next car from here. Thanks Blake Mike and Alecia More

Dwight was our salesman. He’s very professional did not try to pressure us into any deal answered our questions. everyone at the dealership was very friendly and very nice. He’s very professional did not try to pressure us into any deal answered our questions. everyone at the dealership was very friendly and very nice. More

Mori was an excellent salesman who provided the answers I need to the questions about the truck I bought. need to the questions about the truck I bought. More

I would like to thank Drew our salesman for being very professional and knowledgeable as well as courteous and friendly. He was definitely not one of those pushy salesman that you don't want to deal with. professional and knowledgeable as well as courteous and friendly. He was definitely not one of those pushy salesman that you don't want to deal with. I would recommend Drew to anyone who is in the market for a new car. Thank you Drew for a wonderful shopping experience in buying our new vehicle. Raymond and Jackie Smith More

This is the best car buying experience I ever had I saw the truck I wanted on their website I called and asked for a sales person. We talked, And he told me to come by and before I knew it They got me the truck I wanted on their website I called and asked for a sales person. We talked, And he told me to come by and before I knew it They got me approved. I would like to thank Drew my sales person and his team for taking care of me with a great understanding and very helpful. Maxie Price Chevrolet made me a proud gentleman. I would recommend anyone to buy a car from Maxie Price Chevrolet. They will take care of you. Thank you guys More