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Max Ford of Harrisonville - Service Center
Harrisonville, MO
892 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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892 Reviews of Max Ford of Harrisonville - Service Center
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March 14, 2019
Smiles and service galore I have built a relationship of trust with the service department over the past 5 years. I always feel welcomed and I can count on “being taken care of I have built a relationship of trust with the service department over the past 5 years. I always feel welcomed and I can count on “being taken care of” every time I walk through the door. Every single employee that crosses my path, smiles and says “hello”. Often, employees will ask me if anyone is taking care of me or if I need something. I enjoy my trips to this business. More
by MELANIE W
Verified CustomerEmployees Worked With
Alan and Paul. Please forgive me for not being better with names. I’m much better with faces.
March 11, 2019
Needed an IDOD I’m new to Missouri. In the process of getting a new plate for my car,the DMV referred me to them to get a paper needed for my plates. When I got th I’m new to Missouri. In the process of getting a new plate for my car,the DMV referred me to them to get a paper needed for my plates. When I got there I was quickly directed to where I needed to be, once I pulled the car in they did what needed to be done in a prompt fashion. I will definitely refer them to others. They were courteous and quick. More
by gralford
Employees Worked With
I don’t remember who I had helping me.
March 11, 2019
Service I was told Saturday March 2nd, after being stranded and towed, that there was nothing wrong with my car. “It started right up.” Alan was entirely unhe I was told Saturday March 2nd, after being stranded and towed, that there was nothing wrong with my car. “It started right up.” Alan was entirely unhelpful and rude to me and the tow truck driver. Stefan was the one who was helping me at the service desk. Through the week of March 3rd it was sluggish when trying to start my car. Friday late afternoon I was stranded again and had to be towed a second time. The cost and time of towing could have been alleviated had it been fixed the first time. Saturday March 9 I’m told it is the starter. Why couldn’t Alan be pleasant and courteous? Why couldn’t my car be fixed the first time I had problems on March 2??? I come to Max Ford for reliable car service. As a woman I have been cheated by other service companies. I don’t like being stranded and paying the costs for tow service twice in a weeks time. More
by DPETERSENKC
Employees Worked With
Stefan and Alan
March 07, 2019
Always friendly & confident I went in expecting to receive good service and friendly people. That's exactly what I received. I'll drive 20 miles out of my way to go here any day. I went in expecting to receive good service and friendly people. That's exactly what I received. I'll drive 20 miles out of my way to go here any day. More
by KCLED1
Employees Worked With
I can't remember his name
March 07, 2019
Thorough, friendly and reasonable The best service team anywhere. I've worked with a couple of the folks for over 20 years. I recommend Max Motors to everyone. A first class operati The best service team anywhere. I've worked with a couple of the folks for over 20 years. I recommend Max Motors to everyone. A first class operation. More
by MADDUX1321
Employees Worked With
Clint Seaman, Travis and Stephani , Jason Caley
March 07, 2019
Disappointed in service Scheduled oil change, wiper replacement and car wash for 10am dropped it off they called at 2:40pm and said need filter and battery cable replaced was Scheduled oil change, wiper replacement and car wash for 10am dropped it off they called at 2:40pm and said need filter and battery cable replaced was to be done in 45-60 minutes would call 2 hours later we went out had just finished when got in vehicle they had not washed it “AGAIN” why advertise car wash we take our vehicles out at least two times each for over 20 years and only had one vehicle washed once after asking to have it washed because was told we needed to ask. I ask for it to be washed this time but it was not! You might suggest to the service person to get a portable radio or at least to put station back to station they found it on and to turn it back off when starting vehicle loud rap is not my kind of music!! More
by DFBRANSTINE
Employees Worked With
Clint Seaman, Brad D.
March 06, 2019
Ignorant Terrible service! I purchased a vehicle and schedule all of my maintenance and parts purchases at this location. I have complained about my sync app Terrible service! I purchased a vehicle and schedule all of my maintenance and parts purchases at this location. I have complained about my sync apps not working on my last three visits. I finally called Ford Customer care, and they said that I just needed to update my sync firmware. When I got to my appointment, the technician said that because my 36k warranty had recently expired, there is a $125 fee for the update. They said that they didn't have any notes regarding sync in my service receipts. A knowledgable technician would have been able to correct the issue on one of the three prior visits, and taken notes. Now, I am having to pay a fee for the update and travel further to a different service location. I will not return to this location for any future transactions More
by TMHARCUS
Employees Worked With
Multiple unsure
March 04, 2019
Great Work Max ford was able to get me in on short notice. My truck broke down and i needed it for work. Stephan in the service group was great to work with. Max ford was able to get me in on short notice. My truck broke down and i needed it for work. Stephan in the service group was great to work with. More
by bill.wright
Employees Worked With
Stephan
March 04, 2019
oil change we always get our oil changes at Max Ford. Glad they have the punch card it really helps to get the free oil change when needed! They are polite and t we always get our oil changes at Max Ford. Glad they have the punch card it really helps to get the free oil change when needed! They are polite and they get the job done More
by NANAPENCE3006
Employees Worked With
not sure
