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Max Ford of Harrisonville - Service Center
Harrisonville, MO
892 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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892 Reviews of Max Ford of Harrisonville - Service Center
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December 20, 2022
It seems that it gets worse every time we take our car in for an oil change! 2 hours and 45 minutes for an oil change seems a bit excessive! I don’t expect Jiffy Lube speed, but I had things to do and didn for an oil change! 2 hours and 45 minutes for an oil change seems a bit excessive! I don’t expect Jiffy Lube speed, but I had things to do and didn’t plan for 3 hours! The worst part of that 3 hours was that the TV they have on in the waiting room is nothing but overly opinionated political news, after 3 hours of that, I had a horrible headache! Then, like in times past (see other reviews) they didn’t reset my Oil Change gage… Luckily I figured out how to do it myself, so not a big deal anymore. I just don’t feel like the service level is as high as it used to be a few years ago. People are friendly, but that’s all I’ve got for a positive note. More
by MICHELE.A.HESS
Employees Worked With
Ana Rehnert
December 15, 2022
I had a persistent problem with the "foot" activation of the hatch door. It definitely isn't as simple as the TV commercials show...The service rep, service writer, both of whom could not get it to work eit the hatch door. It definitely isn't as simple as the TV commercials show...The service rep, service writer, both of whom could not get it to work either, were both very understanding and brought me in with the technician to explain and show me how the technology works. The technician could not have been any more patient and pleasant, same for the rep and writer. I can now get it to function properly. I really appreciated there efforts and attitude in getting it right. More
by mjlucas861
Verified CustomerEmployees Worked With
December 12, 2022
Estimated time was 2 hours for repair, actual time was 45 minutes. . That made me happy. minutes. . That made me happy. More
by RANDVFARR
December 09, 2022
Was going to drop my vehicle off the night before so they could do a recall on it the next day. Ana checked me in and as we was doing the walk around she said it won't take long to fix and I asked if they wa could do a recall on it the next day. Ana checked me in and as we was doing the walk around she said it won't take long to fix and I asked if they was doing it now. She said yes. More
by robynfrancis90
Employees Worked With
Ana Rehnert
December 08, 2022
The staff and service was excellent! ! They even delivered my vehicle to me. They were easy to work with ! They even delivered my vehicle to me. They were easy to work with More
by dcobra97
Employees Worked With
December 02, 2022
Had oil change, tire rotation, multi system inspection and replacement of front and back wipers. Waited 2 hours for the service. In the past with the same service I would wait a maximum of 1 hr. Had to and replacement of front and back wipers. Waited 2 hours for the service. In the past with the same service I would wait a maximum of 1 hr. Had to return because the rear wiper had not been adjusted and therefore did not wipe the entire rear window. Was told it would not take long and it took 1 hour which is unacceptable. More
by skptwirley
November 29, 2022
The price double for oil change and they do less than before they tell you after they change oil before they tell you after they change oil More
by Sllen1
Employees Worked With
November 18, 2022
They told me what was wrong and fixed it. I have not done business with Max in the past but was very satisfied with the service. I have not done business with Max in the past but was very satisfied with the service. More
by tedw6064
Employees Worked With
