Max Ford of Harrisonville

Well pleased with all personal I dealt with. Brandon mike and Henry were all great to to deal with friendly and excited to help me with my purchase mike and Henry were all great to to deal with friendly and excited to help me with my purchase More

Always great service. Thank you Alan and Chad for all your help and getting mom and myself back on the road. We are forever grateful. your help and getting mom and myself back on the road. We are forever grateful. More

Angie is amazing. She got me scheduled for a time that worked best for me. She took the time to review what maintenance my car needed, and kept me updated with the progress of my car. Angie is an amazin worked best for me. She took the time to review what maintenance my car needed, and kept me updated with the progress of my car. Angie is an amazing representation of true customer service. More

Intially, the customer service was great, professional, and we had no complaints. Very nice people, finance guy, Michael was awesome, Zach was super friendly, and we were welcomed with "open arms", so to s and we had no complaints. Very nice people, finance guy, Michael was awesome, Zach was super friendly, and we were welcomed with "open arms", so to speak. We did have to come back 3 days later to pick the car up that we purchased after it had been serviced/detailed and that was when things went a little downhill. When we came back to pick up the car, there were issues with the technology not syncing. We were told to come back on a different day to troubleshoot the issue with the service dept. When we got there, we were informed that no one there that day was knowledgable about the issue and I had to reschedule again. Frustrated, we rescheduled and came back a third time. After waiting about 4 hours with no progress made, I took matters into my own hands and simply reached out to Ford through the app in a live chat just to find out that after all of this, my car never had the technology/features to begin with. Our sole decision to buy the car was based on the technology features we were told it had so this was upsetting. Even more so upsetting was the fact that I had been there 3 times and collectively wasted 6 hours of my time when the problem could have been solved in about 5 minutes. The only thing the sales manager offered was to find me a car with the technology that I was originally promised but when I explained that I could not afford a more expensive car, I was politely told there was nothing they could do to help me and to "have a nice day". The sales guy apologized for the misinformation and I hold no hard feelings but I honestly would not have bought this car if I would've known what I do now. All of this could have been handled in a different manner. I genuinely think the people care and want to help but being more knowledgeable about what is being sold could definitely improve along with timeliness in the service dept. I'm willing to give them a second chance but definitely didn't have a great first experience. More

Everyone was pleasant, friendly and very easy to work with from the test drive to the actual purchase! Thank you Max Ford for helping me find my new car! with from the test drive to the actual purchase! Thank you Max Ford for helping me find my new car! More

They come got my car from work and returned it when they were done. That was Awesome I didn’t have to spend time waiting were done. That was Awesome I didn’t have to spend time waiting More

I had an excellent experience at Max Motors. The staff was very helpful and friendly! They answered any questions in a knowledgeable manner. I would feel very comfortable recommending Nax Motors of Harr was very helpful and friendly! They answered any questions in a knowledgeable manner. I would feel very comfortable recommending Nax Motors of Harrisonville More

Very professional staff. I was helped right away. James Deaver checked to see how long the wait would be and assured me my truck would be ready in about an hour. He also went out of his way to help me che Deaver checked to see how long the wait would be and assured me my truck would be ready in about an hour. He also went out of his way to help me check out when the service was completed. More

. Quickly got us into the car we wanted. Thank you very much for working with us to make it happen. Zach was very courteous and helpful. much for working with us to make it happen. Zach was very courteous and helpful. More

The service to the car was done in a timely manner with great service and kind people to work with at Max Ford. Thank you! great service and kind people to work with at Max Ford. Thank you! More