Max Ford of Harrisonville

The Family Approach I gave a 5 star rating to Max Ford of Harrisonville, MO, because all of the associates that I worked with approached me and treated me as family. Amy I gave a 5 star rating to Max Ford of Harrisonville, MO, because all of the associates that I worked with approached me and treated me as family. Amy Muller greeted me immediately at door and eased my jitters over a lack of car-buying history. Mat Muller, my personal sales rep, was fully transparent as he walked me through my first "new car" purchase. Frank Ferguson was quick to meet my concerns with product interest and financing. I test drove 3 trim packages in my two preferred colors of the Escape before choosing my new car. I'm normally anxious when taking up another person's time, but they assured me I could take as long as I needed to decide on the trim level. When it was time to sign and drive, Rob Chen was openly supportive about the protection I would receive with my new car purchase from Max Ford of Harrisonville, Missouri. As a 32-year-old female without car-buying know-how, I didn't drive off the lot feeling as though I had been duped; I knew I had received the honest truth! More

Service Great people, great service, nice facility. I always feel like I'm getting honest and dependable service when I bring my vehicles to this dealer. Great people, great service, nice facility. I always feel like I'm getting honest and dependable service when I bring my vehicles to this dealer. More

Great experience for 1st time car buyer Jake worked great with my daughter as she was buying her first personal car. Would recommend to anyone looking for a new or used car. Jake worked great with my daughter as she was buying her first personal car. Would recommend to anyone looking for a new or used car. More

chevy 2500 hd Nick had the truck parked in front waiting on me when I got there. we finally agreed on a price that we could both deal with. I did have to wait a li Nick had the truck parked in front waiting on me when I got there. we finally agreed on a price that we could both deal with. I did have to wait a little while for title paperwork and I have never got the paint pen I was promised. even though it is a three hour drive for me to use this dealership I will give them a shot on my next purchase. More

Warranty work I have had good and bad experiences at Max Motors. The bad has always been resolved in some way. This time my wife's explorer need extended warranty w I have had good and bad experiences at Max Motors. The bad has always been resolved in some way. This time my wife's explorer need extended warranty work to fix a developing oil leak. We got a loner scheduled and things began to get fixed. Now I didn't ask but we have MBPI. The explorer has an actual 0$ deductible. I attempted to explain this to the service department and was told to call MBPI direct. The question is can you not see that considering a call to check the coverage has to be made? Also our paperwork lists the expiration as 8/19 when it's actually 8/20. Overall a very minor issue. Also they fixed a few random things that were not originally scheduled to be fixed so we were actually very happy with that. The last thing is there was 0 paperwork given to my wife for our records. I was at work and couldn't be present to ask. So we have a bit of concern as to paperwork being altered before we get it in the mail. Thanks, David Butt More

Great service. I came in for an oil change and it was fast and my car is running much better now. They also found horrible looking filters and one of them had a hole I came in for an oil change and it was fast and my car is running much better now. They also found horrible looking filters and one of them had a hole. They brought them out to to show them to me and replaced them and my wipers, which were destroyed from the ice this past winter. 10 out of 10, would return again. More

Fast and courteous service I was in and out in a Tim Eyman we. They kept me updated on what needed to be done and completed it promptly. Very good service. I was in and out in a Tim Eyman we. They kept me updated on what needed to be done and completed it promptly. Very good service. More

Great no hassle, no pressure experience. Nick Collard is a great salesman. Very pleasant and do what it takes to get you into a vehicle. I went there to look at a used car and left with a new Nick Collard is a great salesman. Very pleasant and do what it takes to get you into a vehicle. I went there to look at a used car and left with a new car. Lol! More