Max Ford of Harrisonville

EDIT: Ana reached back out to go over my concerns. We talked through the issues I had and everything was cleared up. I really appreciate her initiative and drive to take care of her customers. —————— We talked through the issues I had and everything was cleared up. I really appreciate her initiative and drive to take care of her customers. —————————————————————— Ana, my service advisor, was great. I have no complaints with her. My complaint is with the overall lack of information provided with a $150 diagnostic fee that took just 20 minutes. I received a templated diagnostic page that showed EVERYTHING on my car is in the green, including the clutch (which needs to be replaced according to the rest of the diagnosis package). Easy things like my oil and coolant need to be replaced/refilled but that wasn’t caught. Why provide a sheet of items that were supposedly “inspected” and not actually perform the work. Yes, my intention was getting the PCM checked according to the active recall. However, it bothers me that I’d be charged $150 for a 20 minute inspection that gave me a (clearly) templated page of items that are in the green, when in fact they are not. At an hourly rate of $450, that’s unacceptable. More

Bunch of liars! They only do what they wasn't when they want to do it... No customer consideration and they don't negotiate They only do what they wasn't when they want to do it... No customer consideration and they don't negotiate More

I recently bought my first car from here. I was pretty nervous, but ultimately was able to find the car I had been dreaming about. I was disappointed because I felt that all comments were mad I was pretty nervous, but ultimately was able to find the car I had been dreaming about. I was disappointed because I felt that all comments were made towards my dad even if I was the one who asked even though I was buying it solely on my own. It made me felt like I was viewed as a dumb kid even if it was done unintentionally. I wanted my dad there since I had never been through the process before, but ultimately had done a lot of research and was confident in what I was looking for. I went the first time to look since I had not even drove one of them before. When I was not ready to buy on the spot, I did feel pressure from management although they were not rude and I honestly wasn’t all that surprised. However, when I went back to buy it someone else helped me named Josh who was great and I was over the moon impressed by Michael Rybott. He helped to make me much more confident and comfortable. Truly without him I think I would view my whole experience very differently. Him alone would be reason for referral. I lived quite a was away and they were willing to let me come in to purchase after I got off work and did not make me feel like a burden. By the time everything was completed there was not time for the car to be detailed, but they said I could get it done when I came for my first oil change instead. When I had the oil change and detailing done I was a bit disappointed. The car was not cleaned as nicely as I had expected. There was still dust all over the inside of the car and spots left on the seats and other areas. You could clearly see where the door had been wiped and there was a clear line of dust where the mirror is making it obvious they did not clean to the end of the door and only did part of it. I also noticed immediately that they had not reset it after they did the oil change. My car still says that an oil change is required and tells me it is over due every time it is started. I will have to find out how to reset it which I am sure I can handle, but is something that I expect to be done with oil changes. When contacted about my visit I told them I was not satisfied. A manager later reached out to see what they could do to fix it. Since I live and work so far away they offered to come pick up my car or give me a loaner until they redetailed it. He said he would reach out when they found a loaner and I was impressed by their offer. Unfortunately, I never heard back after that. It has now been weeks since they reached out to me and I have yet to hear anything. At this point I am extremely disappointed and wouldn’t even want to put the extra miles on my car to take it back to be fixed. I was not charged which I am so thankful for so I am not hoping to get anything back for it. I am just really upset I wasted my time, money, and miles when I could’ve just paid for an oil change closer and cleaned it better myself. I could not recommend the oil change or detailing to anyone, but I know that is only my experience. Beyond grateful for Michael and Josh. They were great! More