Max Ford Manhattan - Service Center

Some problems, but not unusual Plan to have an appointment. Walking in for an oil change puts you at the back of the line. I also had two mechanical issues to be looked at. They Plan to have an appointment. Walking in for an oil change puts you at the back of the line. I also had two mechanical issues to be looked at. They couldn’t replicate either. One, I experience every time I drive. The other, I told them was very difficult to replicate. I’ve had similar experiences with other dealers. When you find a place withexceptional Service, stick with them. It’s a rare trait. I’ve had my car in for the first issue twice before. The Service notes were very scant. Things I was told were not reflected in the record. More

Worse experience ever in getting my car serviced. Lied to. Insulted my character and my intelligence. Management would not take my phone call to discuss issues.part was repaired by them a few months a Lied to. Insulted my character and my intelligence. Management would not take my phone call to discuss issues.part was repaired by them a few months ago and the same light is back on and they say it is different even though the paperwork reads the same. More

Fast reliable service Took our new mustang in for a minor concern. The car was fixed quickly and covered under warranty. The staff was very accommodating and a pleasure to Took our new mustang in for a minor concern. The car was fixed quickly and covered under warranty. The staff was very accommodating and a pleasure to deal with. More

Great fast service as usuai This is one of the best service departments I have ever seen. They are easy to work you in when you have a problem with your vehicle and do fast repai This is one of the best service departments I have ever seen. They are easy to work you in when you have a problem with your vehicle and do fast repairs at a fair price. Their regular services like oil changes and the like are done quickly and always with a car wash. Great place. More

In and out with no problems Service department did what I requested in a timely manner with no issues. Washed vehicle upon completion of the service and the price was fair and c Service department did what I requested in a timely manner with no issues. Washed vehicle upon completion of the service and the price was fair and competitive More

Took my car in for oil change and was out quickly. Great service, I can depend on Flint Hills Ford to help me keep my car running in tip top shape. They're kind, courteous, and clean! Thanks to all the Great service, I can depend on Flint Hills Ford to help me keep my car running in tip top shape. They're kind, courteous, and clean! Thanks to all the people involved that I never see. More

Accommodating and friendly Had a good experience with my service. Truck was running rough when I brought it in and they ran diagnostics and found it had a bad plug and coil. Tr Had a good experience with my service. Truck was running rough when I brought it in and they ran diagnostics and found it had a bad plug and coil. Truck was repaired and ready to go home the same day. More

Excellent service Brought truck in for a recall and received excellent service. A loan car was provided while the work was done to minimize the impact from turning the Brought truck in for a recall and received excellent service. A loan car was provided while the work was done to minimize the impact from turning the vehicle in. I want to thank Troy Woudstra for his professionalism and his attention to detail in meeting my needs as a customer. More

Great customers and maintenance services Taking my vehicle to get service done at Flint Hills give me the assurances the the service is done with excellent professional skillful mechanics and Taking my vehicle to get service done at Flint Hills give me the assurances the the service is done with excellent professional skillful mechanics and machines. More

Lemon Car I’ve had my 2015 Ford Edge in for repairs countless times since it’s purchase in 2016. It’s on the 3rd or 4th oil pan. I’ve been stranded twice on the I’ve had my 2015 Ford Edge in for repairs countless times since it’s purchase in 2016. It’s on the 3rd or 4th oil pan. I’ve been stranded twice on the side of the road, once with my adolescent daughter. I reported this as directed by Flint Hills service to the Ford Customer Assistant team. I received a return call on Tuesday 13 Mar with a promise to call again following day. Then no return call for 3 days, despite leaving numerous voicemails for ‘Judy’ ext 77743. Finally got a hold of a different CAS manager, Sam, on Friday, 16 Mar. she promised a return call today, 22 Mar. we again received no call. We called Sam who tried to reach Judy, who finally called just to say my vehicle repairs don’t meet Lemon Law criteria...now I’m having to file a claim through the KS AG Office. This is ridiculous. More