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Maus Nissan - Service Center

New Port Richey, FL

4.6
1,681 Reviews
Call Service Center (727) 999-6287

1,681 Reviews of Maus Nissan - Service Center

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June 08, 2024

We waited 3 hours for our cars. Nobody came and updated us until we got up and asked what’s going on More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Aguayo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2024 -

Maus Nissan responded

We can see that you are disappointed with your visit, and so are we. We ask our advisors to keep our guests updated on the status of their vehicle, plain and simple. We want to have our service management review what happened, and then reach out to see how we might make things right; however, we will need more information to be able to look this visit up and call you. Please contact me directly, and I will be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
June 08, 2024

I had a great experience with the Maus Nissan Dealership in New Port Richey. All of the staff were very kind and made sure all my needs were met. Koebe & Xavier were great salesman to work with. Jaryd w More

by kdsmiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Koebe & Xavier
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Jun 12, 2024 -

Maus Nissan responded

Congratulations on the purchase of your new Rogue from us at Maus Nissan, Kelli! We appreciate the opportunity to earn your trust, and thank you for your recommendation. Koebe, Xavier, Jaryd, and Drew, all do a phenomenal job taking care of our guests- thank you for recognizing our team! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you! Welcome to our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 08, 2024

The service is always spot on they really make you feel like part of the family. Naca was great very attentive and efficient More

by Alejandrastockwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Maus Nissan responded

We love our customers and glad that it shows, Alejandra! Naca is fantastic - thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come; so, please let us know when you need us again! Thanks for being part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 08, 2024

Eddie was very easy to work with and was very helpful and attentive. When there was an issue he made sure it was resolved quickly. More

by KerriAnn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Maus Nissan responded

KerriAnn, thank you for your business and the review! Eddie does a great job and we are ecstatic he was able to make your visit worthy of 5 Stars! We look forward to serving you for years to come; so, let us know if there is ever anything we can do for you. Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 08, 2024

Multiple times I have brought my truck in to be serviced. Only to find there has been grease on the inside liner on the drivers door on the grip handle along the driver side front windshield. Had steering wh More

by QMEADOWS.MACVFGFVCDILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Thorne
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Maus Nissan responded

We certainly apologize if anything was left behind by the tech and we missed at delivery. We are having management review what happened, and a representative will contact you as soon as possible. Please know that you are already invited back, at your earliest convenience, and we will clean up and refresh your vehicle. If you have any other questions, please contact me, and I will be happy to help. Thank you, for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful 1
June 07, 2024

He, was absolutely great. Very helpful. Ten out of ten recommend John for all your needs. More

by darrin saflor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Maus Nissan responded

Thanks trusting Maus Nissan with your service needs, Darrin! We appreciate your kind words and recommendation. John is simply fantastic, thank you for recognizing him! We are pleased that you are so happy, and we look forward to when you need us again! Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 07, 2024

Friendly Mary was very helpful and knowledgeable. dealership very clean waiting room had coffee I would recommend More

by g4kqjve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, g4kqjve! We appreciate your trust, and we thank you for your recommendation. Mary does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you, and we'll have plenty of coffee ready! Thanks for being a part of our Maus Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Helpful
June 07, 2024

It is the greatest Tiffany was extent o do not want to see any body els I love her . More

by 1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany took care of me . She get a 10
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Jun 12, 2024 -

Maus Nissan responded

We love our customers and are glad that it shows! Tiffany does a phenomenal job, thanks for recognizing her! We're overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know when you need us again! Thanks for being part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 07, 2024

Maus Nissan is one of the most professional dealerships I’ve ever been to and I always have a great experience when I come to get my car serviced More

by Xanthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naca
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Jun 12, 2024 -

Maus Nissan responded

Thank you very much, Xanthy! Here at Maus Nissan, we value you as a customer, and appreciate your feedback. If there is anything we can help you with please don't hesitate to contact us. Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 06, 2024

Sal is your best advisor always treats me next level that's why even though I have a chevy I get my service done with him. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Nick! We appreciate your trust, and we thank you for taking the time to leave us a review. Sal does an amazing job taking; we're so glad he's on our team- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come; so, let us know if there is ever anything we can do for you. Thanks for being part of our Maus Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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