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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,919 Reviews

1,919 Reviews of Maus Nissan - Service Center

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July 06, 2021

Lance is great! Always helpful, informative and willing to go the extra mile to make sure you leave happy. Big thanks to him for everything More

by nakitad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Walace
Jul 06, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, nakitad! We appreciate your trust, and we thank you for taking the time to leave us a review. Lance does an amazing job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 06, 2021

Nice & friendly staff. They throughly checked my car & even cleaned/washed it! Also my puppy Vida loved all of the attention. Will be back again :) More

by bavyad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson
Jul 06, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, bavyad! We appreciate your trust, and we thank you for taking the time to leave us a review. We are very pleased that you and your puppy Vida are so happy, and we look forward to serving you both for years to come! Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 06, 2021

Honesty and efficiency is what drives me to shop at Maus. I have purchased two vehicles here and I have been satisfied with both. Service prices are very reasonable for a dealer. More

by JGOOD6812
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

JGOOD6812 responded

Honesty and efficiency is what drives me to shop at Maus. I have purchased two vehicles here and I have been satisfied with both. Service prices are very reasonable for a dealer

July 06, 2021

It is always a pleasant and comfortable wait no matter how long and with great quality service; I am glad to be apart of Maus Nissan! More

by denisha_muse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, ! We appreciate your trust, and thank you for the 5-Stars! We are very pleased that you are so happy with your experiences here, and we look forward to serving you, for years to come! Please let us know if there is ever anything we can do for you. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 06, 2021

Super helpful and very patient. We always ask for her whenever we have an issue because we know she always cares for us and attains to our needs as costumers. More

by John Granda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando Marrero
Jul 07, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, John! We appreciate your continued trust, and thank you for your kind words. Anyela does a fantastic job taking care of our guests, thanks for recognizing her! We are very pleased that you are so happy with your experiences here, and we look forward to serving you for years to come! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 06, 2021

Very professional and easy to deal with. They came in under my estimated time. The waiting area is always very neat, clean, and comfortable. Well done. More

by CDub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, CDub! We appreciate your trust, and thank you for your kind words, and the 5-Stars! Please let us know if there is ever anything we can do for you. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 06, 2021

Dealer did a great job with the repairs they preformed on my vehicle Service Department was exceptional from customer drop-off to customer pickup Thanks More

by jbrischetto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, jbrischetto! We appreciate your trust, and we thank you for your kind words and the 5-Stars! We look forward to serving you again soon, so please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 06, 2021

Took three hours for an oil change. Then when I asked for an update, Mary apologized and said it was bc it seems when it rains people run in for an oil change. Which makes me believe that walk ins were done More

by Lkelly211
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Maus Nissan responded

LKelly211, we can see that you are less than impressed, and apologize if you experienced any frustration. We will have a manger reach out to you shortly, but in the meantime, if you have any questions, please do not hesitate to contact me directly, and I will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 06, 2021

John Thorne is excellent always upfront always available when I’m last minute in need of an oil change and always keeping me informed with my vehicles needs! More

by Nayelin R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Nayelin! We appreciate your trust, and we thank you for taking the time to leave us a review. John does an amazing job taking care of our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 05, 2021

The service was good, however 2 hours for an oil change? Makes you want to reconsider where you get your oil changed, that’s a long wait period. More

by wpac1966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Maus Nissan responded

Thank you for taking the time to leave us a review, wpack1966. We can see that you are mostly happy, but disappointed with the wait time. We would like to have a Service Manager reach out to you; however, we would need more contact information in order to call. To your point, the oil change itself does not take 2 hours, but includes check-in until when a tech actually is able to start working on your vehicle, completely draining the old oil , and putting in the new oil, tire rotations as needed, as well as the multi-point inspection of your vehicle. If you purchased your vehicle from Maus, or bought MausCare, your vehicle has Lifetime oil changes, tire rotations, and much much more. If you have any additional questions, please do not hesitate to message me, and I will be happy to help you. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, pdarocha@mausfamilyauto.com, 727-999-MAUS (6287) ext. 1138

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