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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,919 Reviews
Call Service Center (727) 999-6287

1,919 Reviews of Maus Nissan - Service Center

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July 12, 2021

Purchase a car from them less then a year ago. Got a tire warranty with it and 8k miles later got a nail in the tire. Took the car in for the service they said sorry the tires are original to the car and we More

by CSEKERES28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tiffany Norori
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Jul 12, 2021 -

Maus Nissan responded

CSEKERES28, we can see that you are upset, and apologize if you had a bad experience. We will have a Service Manager to reach out to you; however, we will need more contact information than is included in your post. Your satisfaction is very important to us. Please call me directly, and I will be happy to help address your concerns. Again, we apologize for your frustrations regarding your tire, and we will get to the bottom of your situation. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jul 12, 2021 -

CSEKERES28 responded

I purchased my 2014 Sentra in February 2020 from your dealership. At the time I purchased the tire and rim warranty just in case my daughter did something. She has brought it in for service since then and this past week she got a nail in the tire. When she brought it in she was told they would not cover the tire because the car still had the original tires. That is not our fault you sold us a car with the original ties. When she has brought the car in for service no one has said anything about the tires needed to be replaced because if they had we would have done it. She purchased the new tires and while there she was asked if she wanted the car serviced and she said yes. When she went to pick the car up the bill was over 1300. Nothing was told to her about the coast until the end. I have purchased 9 cars from your dealership and after this experience I do not think I would ever purchase another car from you. I will also make sure I tell everyone not to purchase from you as you don’t stand behind the warranty that you sell.

Jul 12, 2021 -

Maus Nissan responded

We do apologize for your frustrations, but I must reiterate, this review system does not give us your name, the vehicle's VIN, or any other contact information. Please contact me directly, and I will be happy to help address your concerns. If calling does not work for you, email me instead. Again, we're very sorry that you are going through this. Have a blessed day. - Paul DaRocha, Loyalty Manager, phone: 727-999-MAUS (6287) ext. 1138, email: pdarocha@mausfamilyauto.com

July 12, 2021

Punctual service nice advisors I purchased two trucks and have no complaints.The mause care is nice would recommend a friend to purchase a vehicle there. More

by NICKD0485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Savanna Bollinger
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Jul 13, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, NICKD0485, and thank you for BOTH of your truck purchases! We sincerely appreciate your continued trust, and we thank you for your recommendation! We are overjoyed that you are so happy with your experiences here, and we look forward to serving you again, for years to come! Please let us know if there is ever anything we can do for you! Thank you for being such an important part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 12, 2021

Anyela Martinez was my service advisor for my visit on 7/10/21. She was super courteous and an absolute pleasure to deal with. She made sure my car was taken care of even though she was super busy. Her mu More

by Kelly.kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Kelly! We appreciate your trust, and we thank you for taking the time to leave us a review. Anyela does a phenomenal job taking care of our guests- thanks for recognizing her! We are overjoyed that you are so happy, and we look forward to serving you again, for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 11, 2021

It is always a pleasure to deal with all my service needs they go above and beyond to take care of all my issues with friendly staff and great service. Katrina and Brandon are awesome!!!!!! More

by soteri107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson, Brandon Malatino, Lance Walace
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Jul 12, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan,soteri107! We appreciate your trust, and we thank you for your kind words. Katrina and Brandon both do a fantastic job taking care of our guests- thanks for recognizing them! We are overjoyed that you are so happy, and we look forward to serving you again, for years to come! Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 11, 2021

Overall very good service from service writer. Shop is fair. Last time it took 3 trips to diagnose my current problem of bad tire pressure sensor More

by Brentqahl0014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jul 12, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Brentqahl0014! We appreciate your trust, and we thank you for your feedback. We apologize for your frustrations, as our goal is to always fix it right the first time; however, we will need more information than is in this post to be able to reach out to you. Please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 10, 2021

Everybody that works at this dealership expression Savannah is very friendly and kind I recommend people to go there my name is Laura McFarland and I bought 2 vehicles from this dealership and I will More

by lmcfarland82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Savanna Bollinger
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Jul 12, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Laura! We appreciate your trust, and we thank you for taking the time to leave us a review. Savanna does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, for years to come! Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 09, 2021

Excellent staff and very professional!!!Service was done Excellent staff and very professional!!! Service was done in timely manner. Protected, cleaned and washed my car. Comfortable waiting area with snack More

by gfezz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mirranda Cole
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Jul 09, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, gfezz! We appreciate your trust, and thank you for the 5-Stars! We look forward to serving you again, so please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 07, 2021

Great service advisor! Very efficient! And great service! Great place to take your car no matter what the model! They will always try to please! More

by dlcasey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Jul 07, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, dlcasey! We appreciate your continued trust, and thank you for your kind words. Tiffany does an amazing job taking care of our guests, thanks for recognizing her! We are very pleased that you are so happy with your experiences here, and we look forward to serving you for years to come! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 07, 2021

Katrina is a great service advisor. We’ve had both Murano serviced at Maus Nissan. Work is done as scheduled and we haven’t had to have any visit repeated. More

by Dan76272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Jul 08, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Dan! We appreciate your continued trust, and we thank you for taking the time to leave us a review! Katrina does a phenomenal job taking care of our guests- thanks for recognizing her! We are overjoyed that you are so happy, and we look forward to serving you for years to come! Thanks you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 06, 2021

Good service On time Pleasant people good location this just about discourages my completing this survey and I probably won't do it again so enjoy More

by rcox24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Jul 06, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, rcox24! We appreciate your trust, and we thank you for taking the time to leave us a review. We can see that something with your visit, or with leaving a review, was less than perfect. We'd like to learn more, but we do not have enough contact information to reach out to you. Please contact me directly, and I will be happy to help address any concerns that you may have. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS

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