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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,992 Reviews

1,992 Reviews of Maus Nissan - Service Center

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October 20, 2024

They scammed me with a car that was worth 16,000 dollars and they sold it to me for 26,000. When I complained, the manager told me to call him and he never answered me. If you don't want to be scammed, don' More

by gilberto_diaz43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul DaRocha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Maus Nissan responded

Sir, no one scammed you. Your vehicle was sold to you over a year ago, at wholesale-to-the-public pricing. Unfortunately, you attempted to trade out of the vehicle now, only to discover that it had depreciated in value, after a year and many more miles later, and that you currently owe more than cost in the market. We have no control over the market. It might just not be the right time to trade. As far as your ability to refinance to lower your interest rate and/or payment: you are free to ask any lender, but it will always be subject to their approval, and will take into consideration many factors, including your credit, again, which we have no control over. As far as communication is concerned- we are very responsive, and will be happy to reach out to you, again. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 19, 2024

This is the last place on earth that I would ever come to again. I have spoken to a manager and a person in charge of complaints, and I was promised a call back from both. I have received none. Poor servi More

by dennis.ray.jones
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Maus Nissan responded

Dennis what can we do to resolve this issue? Paul DaRocha is our customer loyalty manager and he typically assists customers that speaks with customers that have concerns. Is that who you are referring to? He is quick to respond pdarocha@mausfamilyauto.com or call 727.999.6287 and ask for him. Thanks!

October 19, 2024

Tiffany has been awesome accommodating with timing appointments around my work schedule Always helpful and great communication More

by jeanniedelich
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Jeannie! We appreciate your continued trust, and we thank you for your kind words. Tiffany does a phenomenal job taking care of our guests - thanks for recognizing her! We are thrilled that you are so happy, and we look forward to serving you for life - so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

I stopped into the dealership to take a look at the new 2025 Kicks, since I was curious to see the new car. I was helped Casey Z. who was very friendly, professional and patient. After a test drive there w More

by rtorresesq
Recommend Dealer
Yes
Employees Worked With
Casey Zayas
Oct 25, 2024 -

Maus Nissan responded

At Maus Nissan, we love our customers, and are glad that it shows, Mr. Torres! We appreciate your trust, and we thank you for your kind words. Casey does a phenomenal job taking care of our guests - thanks for recognizing her! We are overjoyed that you are so happy, and we look forward to serving you - when you're ready - just let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

The service advisor was courteous and explained what would be done. When an additional item was found he explained my choices so I could make the decision. The service advisor was Randy. More

by pat.davids.fl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy service dept
Oct 25, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Pat! We appreciate your continued trust, and we thank you for your kind words. Randy does a phenomenal job taking care of our guests - thanks for recognizing him. We are thrilled that you are so happy, and we look forward to serving you for years to come, so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

I wait while my car is being serviced and it doesn't take too long. They're professional and welcoming to customers. More

by ADDLIED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Maus Nissan responded

Thank you very much, Addlie! Here at Maus Nissan, we value you as a customer, and we appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us at (727) 999- MAUS (6287). Thanks again for your support! Sincerely, Maus Nissan

October 19, 2024

Service experience was horrible and we will never go there again. They were rude as well as incompetent More

by anamlawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy
Oct 25, 2024 -

Maus Nissan responded

We care about deeply about the service we provide our guests, and that is why we were so disappointed to read about your recent experience. We sincerely apologize for all of your frustrations around this visit. A mistake was made after maintenance was completed - the advisor forgot to send the vehicle out to be fully detailed, as was originally requested. We understand that this mistake is exceptionally inconvenient for you, as you live nearly 2 hours away from our store. We are reviewing what transpired with our cashier, but please know that no one should ever have been rude, and we strive to treat all of our guests like family. This matter will be addressed, internally. We were happy to refund your your money on the spot, and though you declined our later offer - it still stands that we will detail your car at no cost, and to drop it off to you, for the inconvenience. We will be in touch to see if there's anything more we can do to make this right. Again, our apologies for your time considered wasted. Please let us know if you have any other questions, and we will be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 19, 2024

I was disappointed I brought my car for an oil change which prior my car was working perfectly fine. I drove my car off the lot and the engine blew. It's just super suspicious and does not make me feel s More

by dekeyser8989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Maus Nissan responded

We take the service we provide our guests seriously, and are extremely disappointed to read this review. We have escalated this to senior management and they are reviewing what happened, and they will be reaching out shortly. Please let us know if you have any other questions, and we will be happy to help address your concerns. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 19, 2024

Always very helpful and polite years I am dealing with Maus Nissan and was never disappointed More

by bielczykb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Swanson
Oct 26, 2024 -

Maus Nissan responded

At Maus Nissan, we love our customers, and we're glad that it shows. Ms. Barbara! We appreciate your continued trust, and we thank you for your kind words. We're overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thank you for being such an important part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

They're caring, friendly, understanding I bought three cars from them and I don't think I'll ever go to another dealership Everyone there is outstanding More

by 52denip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Denice! We appreciate your continued trust, and we thank you for your kind words. We are thrilled that you are so happy with us and we look forward to serving you for life - so please let us know if there is ever anything we can do for you! Thanks for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

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