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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,676 Reviews
Call Service Center (727) 999-6287

1,676 Reviews of Maus Nissan - Service Center

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June 13, 2024

The staff at Maus Nissan really care about their customers and their happiness. I always feel like family when I’m there. More

by RBG
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naca
Report | Print
Jun 19, 2024 -

Maus Nissan responded

At Maus Nissan, we love our customers, and are glad that it shows! Thank you for being part of our Maus Family, RBG, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 13, 2024

Exelente servicio y atencion al cliente. . Comodidad en las instalaciones.. Rapidez y eficiencia del servicio More

by Josetrinidadburgos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Naca
Report | Print
Jun 19, 2024 -

Maus Nissan responded

¡Nos alegra que estés tan contento con nuestro servicio, José! Gracias por sus amables palabras. Esperamos poder ayudarle nuevamente. ¡Que tengas un buen dia! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 13, 2024

It should not take 2 hours for an oil change. Everytime I go there they recommend more and more costly services More

by Tiger1otr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Aguayo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Maus Nissan responded

Thank you for taking the time to provide us with your feedback. We apologize if you've experienced any inconvenience, and we would like to have service management review the history on this; however, we need more contact information to be able to reach out to you. Our advisors and techs should only be going by the manufacturer's guidelines for time, miles, or inspected condition, as the basis for any recommendations. Please contact us directly, and we'll be happy to help. Thank you again, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
June 13, 2024

It takes a little time waiting for your car to be serviced but it’s worth the wait knowing the job is done right have no problem with service department their great More

by Paulcecesr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Maus Nissan responded

Thank you for trusting our Service Department here at Maus Nissan, Paul! We appreciate your kind words, and look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 13, 2024

Fantastic! Long wait, but Ruby (2018 Red Murano) needed the expensive issues for a safe vehicle 👍 Thanx! More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Lafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Maus Nissan responded

Jeff, thanks for trusting our team at Maus Nissan to keep your vehicle in optimal condition! Please let us know the next time you need us, and we'll be ready and happy to help! Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 13, 2024

Excellent customer service. Mary is the the best!!!!! I love Mauss Nissan! I’ll always buy my vehicles there! More

by luisabueno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Luisa! We appreciate your trust, and we thank you for your kind words. Mary does an amazing job for our guests - thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 13, 2024

Scammers, just a bunch of thieves! They do these 13 point inspections (rather you want it or not) and try and tell you that you have issues that need to be fixed immediately! Well they More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2024 -

Maus Nissan responded

Ms. Donna, we can see that you are upset, and apologize if you've had a bad experience. We would like the opportunity for our service manager to discuss this with you. Unfortunately, we do not have any contact information needed to look into this matter. Please contact me directly, and I will be happy to help address your concerns. We look forward to your call and clearing this up; have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

Helpful
June 13, 2024

Great service good poeple clean dealership but takes to long to get a oil change More

by italiantornado67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 21, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan! We appreciate your trust, and thank you for the 5-Stars! We are working on the wait, but in the meantime - thank you for your patience! Let us know when you need us again, and we'll be ready and happy to help! Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 12, 2024

Tiffany is polite, courteous, and very helpful. Appreciate the extra effort shown by many employees. More

by bjfjbeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany in service department
Report | Print
Jun 13, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We appreciate your trust, and we thank you for your kind words, and 5-stars! Tiffany does a phenomenal job taking care of our guests - thanks for recognizing her! We are overjoyed that you are so happy, and we look forward to serving you for years to come; so, please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Helpful
June 12, 2024

They are an awesome dealership! !! My service advisor is the best John Thorne!!! They always work with my crazy schedule. More

by amandriano55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Ann Marie! We appreciate your trust, and we thank you for taking the time to leave us this review. John does a phenomenal job taking care of our guests- thanks for recognizing him! We are pleased that you are so happy, and we look forward to serving you for years to come - so let us know if there's anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

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