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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,992 Reviews
Call Service Center (727) 999-6287

1,992 Reviews of Maus Nissan - Service Center

Sort by
October 24, 2024

Service is great if you have excessive time to waste out of your life, appointment set, arrived in time and three hours for an oil change! More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Maus Nissan responded

We can see that you are frustrated with the wait time, and we completely understand. We will have our service staff reach out to you, to see if there's anything we can do to turn this experience around for you. Thank you for your feedback, and next time, we'll do better to try and earn the rest of those stars. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 24, 2024

Our experience was super good. Tiffany is excellent. We are Very happy she is back More

by Wilfredo Marquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Wilfredo! We appreciate your continued trust, and we thank you for your kind words. Tiffany does a phenomenal job taking care of our guests - thanks for recognizing her! We are thrilled that you are so happy, and we look forward to servin g you for years to come, so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 23, 2024

Excellent service! Fast & efficient service! Sal helped us & he was so knowledgeable and so helpful! More

by cdifiore418
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Antonio! We appreciate your continued trust, and we thank you for your kind words. Sal does a fantastic job taking care of our guests - thanks for recognizing him. We are thrilled that you are so happy, and we look forward to serving you for years to come, so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 23, 2024

Always great work. Always friendly and on time. Clean customer area and showroom. Always have my nissan serviced here. More

by LeeH133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Lee! We appreciate your continued trust, and we thank you for taking the time to leave us a review. We are thrilled that you are so happy, and we look forward to serving you for life, so please let us know if there's ever anything we can do for you. Thanks for being such an important part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 23, 2024

She was very nice and right on point with everything. Also very helpful. And was upfront about everything. More

by ivygreenllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and we thank you for the 5-Stars and kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family - thanks for recognizing them! We are pleased that you are so happy, and look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 22, 2024

The process took four hours! Ridiculous! Love my Nissans but this dealership’s process is entirely too long. More

by KATHIEHEALD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaryd Gerhart
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Maus Nissan responded

Kathie, we can see that you are disappointed with your recent service visit, and for that, we apologize. We are having service look into what happened, and they will be reaching out to see if there's anything we can do to turn this around for you. Please let us know if you have any other questions, and we'll be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-62897 x. 1138

October 22, 2024

My experience with Maus Nissan is the worst nightmare. I would never recommend his place to another person. I tell people to stay away from this place. More

by publicservicelookup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew boylan
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Oct 25, 2024 -

Maus Nissan responded

We care deeply about the service we provide our guests, so we were extremely disappointed to see this review, and would like to know more about what happened. We have contacted our Service Management, and they are looking into your visit, and will be reaching out shortly to see if there's anything we can do to turn this around for you. Please let me know if you have any other questions, and I'll be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 22, 2024

Well organized and has maintained my Altima well. A busy place and set up for customers waiting. More

by ROYW_SMITH
Recommend Dealer
Yes
Employees Worked With
James Swanson
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Oct 25, 2024 -

Maus Nissan responded

Mr. Smith, we can see that you are less than thrilled with your visit. We are having service reach out to see what more can be done to make this a better experience for you. Please let me know if you have any other questions, and I will be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 22, 2024

Tiffany is very professional,She speaks clearly and to the point.I think she is the right one,that s what she does.Thank you More

by Krystyna.warianek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Appointment, customer service
Report | Print
Nov 09, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Krystyna. We appreciate your continued trust, and we thank you for your kind words. Tiffany does a phenomenal job taking care of our guests - thanks for recognizing her! We are thrilled that you are so happy, and we look forward to serving you for life - so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 22, 2024

Good experience. I was encouraged to put WAYYYYY too much down for a lease though so I am disappointed in that, but my own fault I guess. Lots of pressure put on duri More

by Lchick
Recommend Dealer
Yes
Employees Worked With
Rebecca Lafferty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Maus Nissan responded

Congratulations on the purchase of brand new 2025 Altima from us at Maus Nissan, Lchick! We appreciate your trust, and we thank you for the 5-Stars! We can see that despite the stars, you are a little uncomfortable with the money you just put down, and we'd like to help. Please contact me directly, and I will be happy to address all of your concerns. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

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