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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,915 Reviews
Call Service Center (727) 999-6287

1,915 Reviews of Maus Nissan - Service Center

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June 04, 2024

Excellent service…never a long wait and they don’t try to upsell you xtra service. More

by LIF012949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hawkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Maus Nissan responded

We love our customers and glad that it shows! Let us know when you need us again! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 04, 2024

The staff are friendly, they make you feel conferrable and answer most questions you have. As for John, he understands my needs and works with me on best ways to get all my extra car needs. More

by LEOPOLDO.SANTIAGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mr. Santiago! We appreciate your trust, and we thank you for taking the time to leave us a review. John does an amazing job taking care of our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being part of our Maus Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

June 03, 2024

I had a great experience with the service of my vehicle. A big thanks goes out to the service department. More

by jnunn1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Mr. Nunn! We appreciate your trust, and we thank you for taking the time to leave us this review. We love our customers, and glad that it shows! Please let us know if there is ever anything you need, and we'll be happy to help. Thanks for being part of our Maus Family, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 02, 2024

Please do NOT send anymore surveys. I did 3-4 surveys. Enough is enough. Your service was excellent, but i will reduce the rating, if you continue to ask me to do surveys. More

by deedeeandsteve8720
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Maus Nissan responded

Thank you for your feedback, and we understand! We'll look into limiting the follow up per your request. Let us know if there is anything else you need, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 02, 2024

Excellent service every time I visit. Employees are always attentive all the time. Best dealer. More

by theprincessbotiqua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Maus Nissan responded

We love our customers, and glad that it shows! Please let us know when you need us again, and we'll be here ready to help! Until then, have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 02, 2024

After 5 times to fix the problem it is better. I will be in this week for the 6th time to have it checked again. More

by HDMAN2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Maus Nissan responded

We can see that you are upset, and apologize for your frustrations. We are having Service review your history, to see what is wrong, and why it would take multiple attempts to fix. Hopefully, we can get you a satisfactory explanation, or a way to help you. If you have any other questions, please contact me directly, and I will be happy to help. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

June 02, 2024

I just don’t get how a schedule appointment is estimated two hours for a first time oil change More

by SONNY_BIGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know any of these people
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Jun 05, 2024 -

Maus Nissan responded

Sonny, we can see that you are disappointed with the wait time, and for that, we apologize. We will have service review your visit, to see what happened, and reach out with a better explanation, or a way to help make it up to you. Please let me know directly if you have any other questions, and I will be happy to help address your concerns. Thank you for your feedback, and have a very blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

June 01, 2024

I was made to feel stupid a couple of times. Also, every time I come there for my free oil change, something else is found to be wrong. Sometimes that's good and sometimes it's annoying. More

by DMTIPTON625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Aguayo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 05, 2024 -

Maus Nissan responded

We sincerely apologize if you had a bad experience. We care deeply about the service we provide our guests, and will have a Service Manager reach out immediately - we just need to get a little more contact information to be able to call you. Please get in touch with me, and I will be happy to help get all of your concerns addressed. In general, we do ask our advisors to go over the results of our multi-point inspections, but to only make recommendations based on time/miles/observed condition, as per the manufacturer's guidelines, so no one should ever make you feel anything other than part of our Family. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

June 01, 2024

Staff was friendly and knowledgeable. Tiffany, my coordinator, explained what services were due and what would be due in the future. Everyone was very efficient. More

by billandwendyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany, coordinator.
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Jun 05, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Bill and Wendy! We appreciate your trust, and we thank you for taking the time to leave us a review. Tiffany does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

June 01, 2024

We purchased a car from Maus Nissan that came with Maus care- receive great treatment and my service person thoroughly explains everything in laymen’s terms which I love. More

by Jbay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan in service
Report | Print
Jun 07, 2024 -

Maus Nissan responded

Thank you for choosing Maus Nissan, Jbay! We appreciate your continued trust, and thank you for taking the time to leave us a review. For Sales or Service - please just let us know if there is ever anything we can do for you, and we'll be happy to help! Until next time, have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

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