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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,915 Reviews
Call Service Center (727) 999-6287

1,915 Reviews of Maus Nissan - Service Center

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June 21, 2024

Su trabajo es pésimo, no areglan nada y dejan todo defectuoso no le recomiendo este deale en especial los de venta ,me vendiero un carro con mucho defectuoso. More

by gilberto_diaz43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Venta
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Jun 29, 2024 -

Maus Nissan responded

Gilberto, te pedimos disculpas porque sientes que tuviste una experiencia tan mala. Nuestra dirección se pondrá en contacto con usted para ver cómo podemos ayudarle. Que tenga un buen día. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

June 21, 2024

We have been customers for many years and always have a great experience with the personal. More

by FAILGHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
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Jun 30, 2024 -

Maus Nissan responded

Thanks for visiting our service department at Maus Nissan! We appreciate your continued trust, and we thank you for taking the time to leave us this review. All our staff are dedicated to providing each guest with a truly exceptional experience - that's our #MausDifference! We are overjoyed that you are so happy, and we look forward to serving you for years to come! Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 20, 2024

They get your hopes up on buying a car, then they have complete Bad news for you. The Salesman never call you back. This was a very horrible experience for me. The Service was way off on the price of fixi More

by ChristineFoshay62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Chabator
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Dodge
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Jun 30, 2024 -

Maus Nissan responded

Ms. Christine, we can see that you are disappointed, and apologize if you've had a bad experience. As the old saying goes: 'We probably want to sell you a vehicle, more than you want to buy one.' So, when we were unfortunately unable to secure you financing, please know that we did everything we could to help. Regarding our service department; however: we performed diagnostics, but explained that we are not a Jeep dealer, and didn't have their schematics. Service showed you every possible combination of parts that could have been the cause of your symptoms, but that was never intended for you to add up all of the possibilities, and replace every part. In fact, we recommended that you to go to a Jeep dealer for a more specific answer, or that you could consider trading in the vehicle. We are very happy for you, that you were able to get your needed repairs, at an affordable cost, and we wish you all the best. Please let us know if you have any other questions, and we'll be happy to help. Have a very blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

June 20, 2024

Maus Nissan always does a fantastic job taking care of our family's vehicles. The service is all-around excellent! More

by paul.darochajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Donahue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doran Minehart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anacario 'Naca' Rivera, Linda Vulcanoff
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Jun 29, 2024 -

Maus Nissan responded

We love our customers, and are glad that it shows! We look forward to serving you for years to come, so let us know if there is anything you need. Have a blessed day! - Maus Nissan Management Team, 727-999-MAUS (6287)

June 20, 2024

Sal in the service department communicates well. Always calls back in a timely manner with regard to the information that I needed. More

by Rbishop29210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan! We appreciate your trust, and we thank you for taking the time to leave us a review. Sal does an amazing job taking care of our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there is anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

June 20, 2024

They get your hopes up for a car, then they deny you. I wouldn't recommend anyone to go there. The Salesman never return your calls. More

by ChristineFoshay62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul DaRocha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2024 -

Maus Nissan responded

Ms. Christine, we can see that you are disappointed, and so are we. As the old saying goes: 'We probably want to sell you a vehicle, more than you want to buy one.' So, when, for whatever reason, we are not able to secure financing, then we at least know we did everything we could to help. If anything changes on your end, please let us know, as that might help us get you closer to what you wanted to accomplish. And if you have any other questions, we will be happy to help address your concerns. Thank you for the opportunity, and have a very blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

June 20, 2024

Nick & Dennis took very good care of me. I would recommend them highly to friends & Family! More

by bdbsmith54
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Chabator
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Jun 29, 2024 -

Maus Nissan responded

Congratulations on the purchase of your new Rogue from us at Maus Nissan, Bruce! We appreciate the opportunity to earn your trust, and we thank you for your 5-stars and recommendation! Nick and Dennis are fantastic - thanks for recognizing them! We look forward to serving you for years to come, so let us know if there is ever anything we can do for you. Welcome to our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 20, 2024

James was Excellent! He adressed all of my concerns and spoke to me regarding all of my options. Thank you, James! More

by jcrofootwon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jun 29, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Rose! We appreciate your trust, and we thank you for taking the time to leave us a review. James does an amazing job taking care of our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul Da Rocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

June 20, 2024

This place is always done a great job on my van make sure it's running great before they giving it back to me thank you guys for doing a great job More

by loganwsmith737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2024 -

Maus Nissan responded

We love our customers and are glad that it shows, Logan! We're overjoyed that you are so happy, and look forward to serving you, so please let us know when you need us again! Thanks for being part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

June 20, 2024

The tire pressure light was on and they found a nail in the tire. We brought the car home and on the way the indicator light for the tire pressure came on again. Also, I do not appreciate the dealership More

by RICKGOFFPOOLSINC
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2024 -

Maus Nissan responded

We can see that you are upset, and apologize if you've had a bad experience. If your tire pressure light came on, it could be a different issue, not related to the nail, but we wouldn't know for sure until we were able to double check it ourselves. Please bring it in at your earliest convenience, and we'll be happy to take a look for you. We completely understand your concern about the processing fee for credit payments; however, please note, that there are no fees for cash or debit purchases. If you have any other questions or concerns, let us know, and we'll be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

Jun 29, 2024 -

RICKGOFFPOOLSINC responded

Thank you for responding, however, we have purchased five cars from you and even though we are looking for another, we will be going to another Nissan dealership that values loyal customers.

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