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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,914 Reviews
Call Service Center (727) 999-6287

1,914 Reviews of Maus Nissan - Service Center

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July 31, 2024

I have always gotten excellent service at Maus and have been treated like I am family More

by doug.daprile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Doug! We appreciate your continued trust, and thank you for your kind words. Please let us know when you need us again, and we'll be here, ready to help! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

July 31, 2024

I was told that I had a bumber to bumper warranty, but then. When I find out that things are wrong with the vehicle only after the first oil change. I’m very pissed off. I should’ve went somewhere else. M More

by deemalvin65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Hawkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Maus Nissan responded

Ms. Tucker, we can see that you are upset, and apologize if you've had a frustrating experience. We are having service look up the details of your visit, and their representative will reach out to you shortly. Generally speaking, brand new vehicles come with a full manufacturer's warranty, and pre-owned vehicles are sold with the balance of that warranty, with respect to time and miles, from the original 'in service date.' I'm not sure which vehicle you are referring to, but we will look it up and try to help. If you have any other questions, please contact me directly, and I will be happy to address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

July 31, 2024

Not a great experience. I’m not sure if I will go back again. I went for oil change and I called before to make sure I can get in at a certain time they said yes. I waited h More

by Wil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Maus Nissan responded

We can see that you are upset, and apologize if you've had a bad experience. We would like to help; unfortunately, we will need more information to be able to look this up and then reach back out to you. Therefore, please contact us directly, and we will be happy to help address your concerns. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

July 31, 2024

Sal has been a fantastic service advisor every single time I come in for service! More

by CF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anyela Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Frank
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keegan Boylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hassett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Maus Nissan responded

Thank you for visiting our service department at Maus Nissan, CF! We appreciate your continued trust, and thank you for your kind words. Sal is phenomenal - thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

July 31, 2024

Everyone was extremely friendly and knowledgeable of the Nissan vehicles. I bought a 2024 Nissan Sentra. This was my first time, owning a Nissan and love it. My salesman, KP, was extremely helpful in findin More

by Bobrobertantonelli977
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t have all the names of the people I dealt with, but would give them all a 10 out of 10
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Aug 09, 2024 -

Maus Nissan responded

Congratulations on the purchase of your brand new 2024 Nissan Sentra from us at Maus Nissan, Mr. Antonelli! We appreciate the opportunity to earn your trust, and we thank you for your kind words, and recommendation. KP does a phenomenal job taking care of our guests- thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come, so let us know if there is ever anything we can do for you! Welcome to our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x.1138

July 31, 2024

I had oil change and tires balanced and rotated . New wipers. Done fast and I’m very satisfied. More

by Taxtalk4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hassett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Patricia! We appreciate your trust, and thank you for taking the time to leave us a review. Please let us know when you need us again, and we'll be here, happy to help! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

July 27, 2024

I paid a lot more than my spouse at a different dealership. Plus, the sales did not even want to lower the cost at all More

by rlw101394
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Aguayo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Maus Nissan responded

We can see that you are frustrated, and apologize if you've had a bad experience. We need more information to be able to look into this for and reach back out to you, so please contact us as soon as possible, and we'll be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

July 12, 2024

Always professional and ready to help anyway they can. Every employee is great there, I am on my second car purchase there so far. More

by RICANMUNECA26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We appreciate your continued trust, and we thank you for your kind words and 5-Stars! Please let us know if there is ever anything we can do for you! Thanks for being part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

July 11, 2024

John is a awesome service provider. I have been dealing with John for about 5 years and his knowledge and service is awesome. More

by postsriceman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Thorne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Darren! We appreciate your continued trust, and we thank you for your kind words. John is amazing, and we're so glad he's on our team - thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

July 10, 2024

Love working Mary. She goes out if her way to get things done. Dealership is clean and efficient. More

by LeeH133
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

Maus Nissan responded

At Maus Nissan, we love our customers, and glad that it shows, Lee! Mary is fantastic - thanks for recognizing her! Please let us know when you need us again, and we'll be here, ready, and happy to help! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

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