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Maus Nissan - Service Center

New Port Richey, FL

4.5
1,912 Reviews
Call Service Center (727) 999-6287

1,912 Reviews of Maus Nissan - Service Center

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August 08, 2024

Hard working, professional and caring. understands the stress when your car less. Appreciated the loaner. More

by Lynnoshea1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota
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Aug 10, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Lynnoshea! We appreciate your trust, and we thank you for your kind words and 5-Stars! We love our customers and we're glad that it show! Please let us know when you need us again, and we'll be ready and happy to help! Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 08, 2024

i came in to get a recall serviced and Art was my advisor. He was amazing! i don’t like going to dealerships but Art made the process way easier and was very thorough. i definitely felt that my car w More

by haley mcnulty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Report | Print
Aug 10, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Haley! We appreciate your continued trust, and we thank you for taking the time to share your experience. Art does a phenomenal job taking care of our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 08, 2024

The repairs were completed and Maus care and my warranty took care of the cost More

by G.GRANT7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 10, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Grant family! We appreciate your continued trust, and we thank you for taking the time to leave us this review. All our staff are dedicated to providing each guest with a truly exceptional experience, and treating you like family. Thank you for being a part of our Maus Family, and please let us know when you need us again, and we'll be happy and ready to help! Have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 07, 2024

Oil leaked when we got home. Oil looked black and thick after just driving home. No seal was put on even though it’s on the paper that it was complete. After talking with them it More

by tyrell.05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Art
Report | Print
Aug 09, 2024 -

Maus Nissan responded

We sincerely apologize that you had such a bad experience. We will have a manager reach out to you immediately, and make things right - including help clean up any mess, and getting you a refund. We will also be looking into what happened on our end, and make sure that it never happens again. Please let me know personally if you have any other questions, and I will be happy to help address your concerns. Thank you for the feedback, we look forward to fixing this for you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

August 07, 2024

Performed what I wanted done, recommended rear brakes which I had done. Only place, I take my car to be serviced More

by Spatte1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Maus Nissan responded

Thanks for servicing with Maus Nissan, Scott! We appreciate your trust, and thank you for your kind words. We look forward to serving you for years to come- so let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 07, 2024

The Maus care plan is a great addition to buying my car here. Everyone was nice. The service took a long time though. I was there for 2 hours for an oil change with an appointment. More

by patvogt61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan Ms. Patricia, and congratulations on your newest vehicle from us! We are so glad that you are enjoying your MausCare and we look forward to serving you for years to come! We are working on the wait-time, though. Please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 07, 2024

My service agent was helpful and friendly making the experience easy for me and my schedule. More

by Colleen Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nacu
Report | Print
Aug 09, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Colleen! We appreciate your trust, and we thank you for your kind words. Naca does a great job taking care of our guests- thanks for recognizing him! We are pleased that you are so happy, and we look forward to serving you for years to come - so let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 07, 2024

Easy online service scheduling - Good, prompt, and efficient service - knowledgeable and helpful service representative (Sal Iacono). More

by PKOSHKIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Iacono
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 09, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Philip! We appreciate your trust, and we thank you for taking the time to leave us this review. Sal does a phenomenal job taking care of our guests - thanks for recognizing him! We are thrilled that you are so happy, and we look forward to serving you for years to come, so let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 06, 2024

James Swanson was very knowledgeable and explained everything plus showed me inspection points. I was very impressed with him. Good employee to have working for you. More

by MAELLERD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Swanson svc advisor
Report | Print
Aug 09, 2024 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan, Mr. Ellerd! We appreciate your trust, and we thank you for your kind words. James does a phenomenal job taking care of our guests - thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come - so please let us know if there is ever anything we can do for you. Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

August 06, 2024

Prices on work very expensive. But over all people are nice. Communication very good. Ty More

by MANSONNEGATIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Art
Report | Print
Aug 09, 2024 -

Maus Nissan responded

Thank you for visiting our service department, Bobbie! We can see that we did not knock things out of the park for you this time because of pricing, and for that we apologize. We will have a service manager reach out to you, and answer any questions that you may have, and hopefully better explain things to your satisfaction. Please let us know if you have any other concerns, and we will be happy to help. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

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