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1,992 Reviews of Maus Nissan - Service Center
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August 12, 2016
twist wording around and lies I bought my car march of 2016 I had a problem with the miles to empty reading took it in they said nothing was wrong with it and they were very rude h I bought my car march of 2016 I had a problem with the miles to empty reading took it in they said nothing was wrong with it and they were very rude how they talked to myself and my husband after I left I noticed the miles to empty was working the right way but they still claim they did nothing to the car. So today I took my car up for the free lifetime oil change but when I got there they wanted to charge me 19.99 for tire rotation I was not prepared to pay that cause when I bought the car my sales man said no hidden fees totally free again a lie so now they tell me any time I bring the car up for an oil change they always rotate the tires with a charge and as maintenance goes on there will be more charges and if I don't comply they can cancel my free oil change program they should let people know there will be a charge for their extra crap that you can have done elsewhere cheaper More
by stressed2016
Employees Worked With
Drew something I did not get his last name
June 03, 2016
Maus Nissan leasing Maus Nissan is absolutely the BEST Dealership I have ever had the pleasure of doing business with! They are VERY professional, VERY friendly & reaaly Maus Nissan is absolutely the BEST Dealership I have ever had the pleasure of doing business with! They are VERY professional, VERY friendly & reaaly CARE about their customers! I will go nowhere else for my vehicle needs... Capt Matt Bruce - St Petersburg More
by CaptMattBruceRet
Employees Worked With
David Maus Jr., Carrie Poulsen, Kaitlyn Ceballos, Nick Bentley, Melanie Pletscher, Savannah Maus
March 17, 2016
SERVICE DEPARTMENT CHEATING WITH A CUSTOMER MY GRANDSON TAKE MY NISSAN MURANO TO A SERVICE DEPARTMENT. I DID BY EXTENDED WARRANTY, BUT I HAD 30 DAYS WAITING PERIOD, I MAKE MISTAKE SEND MY MURANO MY GRANDSON TAKE MY NISSAN MURANO TO A SERVICE DEPARTMENT. I DID BY EXTENDED WARRANTY, BUT I HAD 30 DAYS WAITING PERIOD, I MAKE MISTAKE SEND MY MURANO 3 DAYS EARLIER THERE. NOBODY NEVER CALL ME FROM THE SERVICE DEPARTMENT, TELLING ME MY EXTENDED WARRANTY IS NOT YET AVAILABLE YET. THEY DIAGNOSTIC MY MURANO, BEFORE TELL ME THAT IS COST ME $230.00. I FIND OUT WHEN I GO BACK AND WANT TO PICK UP MY CAR!!!!!!!!!! I HAVE PAID $230.00 FOR A NOTHING!!!!! THEY HAVE MY NAME AND PHONE NUMBER, A CAR IS UNDER MY NAME. THEY ARE DON'T CALL, THEY CALL MY GRANDSON. WHEN I COMPLAINING, SERVICE MANAGER TOLD ME, ANYBODY ABLE TO TAKE A CAR THERE. BUT I THINK A CAR UNDER MY NAME, THEY ARE HAVE TO CALL ME, NOT A PERSON WHO DRIVE A CAR THERE. I VERY DISAPPOINTED, I WILL CALL CHANEL 8 TV, AND TELL THEM A STORY. SERVICE DEPARTMENT MAKE A VERY BAD,DIRTY BUSINESS!!!!!!!!!!! More
by zozikam67
Employees Worked With
JESSIE SCICOLON/729
January 23, 2016
Carrie! This dealership has a great asset in Carrie Poulsen! She is awesome to work with, and has a very positive attitude and outlook. Thanks Carrie! This dealership has a great asset in Carrie Poulsen! She is awesome to work with, and has a very positive attitude and outlook. Thanks Carrie! More
by WES1
Employees Worked With
Carrie Poulsen
October 17, 2015
Service is not Woman Friendly Stay away from this over charging rip off service department. My wife brought our SUV in for a routine oil change and service, and the rudeness and " Stay away from this over charging rip off service department. My wife brought our SUV in for a routine oil change and service, and the rudeness and "advanced" pricing was terrible. Beware of these con artists. More
by MCaldarola
Employees Worked With
NA
May 17, 2015
service paid for not done Paid for oil change and tire rotation and find out that tire rotation was never done 2 weeks later. I had a slow leak in a tire that I had previously Paid for oil change and tire rotation and find out that tire rotation was never done 2 weeks later. I had a slow leak in a tire that I had previously fill that needed to be filled again cause my indicator light came on. Turns out tire was in the same spot on the car. And during a previous service it was recommended to me that my cabin and air filter be changed so I did on my own cause I didn't want to pay $ 130 when the filters only cost me $40. I did the change in filters 4 days before this last visit. Guess what they wanted me to change again. Yup my 2 filters that were brand new. Sham dealership. More
by Mike m
May 15, 2015
my wife felt intimidated by service manager My wife told service manager Drew Ruggiano that we did not want over priced tire and to put back old tire, that was still reusable. Similar tire is av My wife told service manager Drew Ruggiano that we did not want over priced tire and to put back old tire, that was still reusable. Similar tire is available at half price elsewhere. He pressured her by saying only after 3 to 5 minutes it was too late. He also told her that there was no less costly tire in stock. Cost 160.00 go elsewhere 1/2 to 2/3 the cost. Men do not let your wife go to this dealership alone. My wife is suffering with asthma More
by Women do not go to this dealership
March 14, 2013
We've always felt that it's really the service advisor who keeps customers coming back to Ferman for repairs and maintenance -- that's who makes or breaks it for us. When our favorite advisor lef advisor who keeps customers coming back to Ferman for repairs and maintenance -- that's who makes or breaks it for us. When our favorite advisor left Ferman a few years ago, we were so lucky to have Jaime Kissinger take over. Not only does he take care of our older model Chrysler, but he really takes care of us. He knows our car inside out ... knows what needs to be checked ... knows the proper maintenance that's right for us. I only continued servicing our car with Ferman because of Jaime's outstanding customer service, great attitude, knowledge and genuine kindness. When I pulled up to Chrysler for an appointment last year to find he wasn't there, I had a terrible, terrible experience with a very rude and unprofessional advisor -- who was since fired by Ferman. When I learned that Jaime was moved to Nissan, I immediately contacted him and he assured me that he could continue as our service advisor. Not only does he know everything about cars, but he knows everything about our car ... and it's his positive attitude and helpfulness that keep us loyal to Ferman service. We trust Jaime and we know that he'll always do what's right because he's honest and dedicated. He puts customer service first and we feel safe driving our car because of him. More
by melissadoff
November 13, 2012
Dealership is located close to my home and I am very satisfied with dealership. They have been maintaining my oil changes and other services since I purchased the car. satisfied with dealership. They have been maintaining my oil changes and other services since I purchased the car. More
by RKrewson
