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1,989 Reviews of Maus Nissan - Service Center
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March 20, 2017
BIGGEST SCAM ARTIST My husband went to get our FREE OIL CHANGE today!!!! What a joke this place is! They tell you when you buy a car and even there commercials say FREE My husband went to get our FREE OIL CHANGE today!!!! What a joke this place is! They tell you when you buy a car and even there commercials say FREE OIL CHANGES! Well let me tell ya nothing is FREE! You have to pay to get your tires to rotated ($22.25 ) or your warranty is null and void! Have you ever heard of such a thing, Warranty Null & Void!!! because you're not paying them to rotate your tires???? There Finance guy took my husband in his office because he was MAD and didn't want other customers to here him and he told my husband that they would wave it this time, my husband and I decided to cancel the 10 year warranty. Well when they were done with the FREE OIL CHANGE and rotating the tires that's when my husband was told he had to pay for tire rotation!! Finance guy was mad cause we canceled the 10 year warranty so made us pay!!!! So now we'll wait and see how long it will be to get our refund for the warranty! I was told by a few people that Maus Nissan will SCAM you well they did! So be aware of what they tell you!!! They will never SCAM us again!!! More
by Harley10
February 20, 2017
Poor service after sale Car dead in a parking lot and I was made to feel like my being stuck was not a concern to the service department. Car one month old. Do I have a lemon Car dead in a parking lot and I was made to feel like my being stuck was not a concern to the service department. Car one month old. Do I have a lemon? Where was service after the sale? Why was it my fault that the key didn't work, one month and this is the service I get. I despise how I was made to feel. Didn't appreciate feeling stranded and I don't like the attitude I was given. Women buy new cars for dependablility. Not a woman friendly dealership. I'm not dumb because I'm a woman. And I don't like being talked down to and brushed off. Maus Nissan sucks. More
by Free
Employees Worked With
Mike Gutcheon
January 21, 2017
helpful, quick Dixon as very helpful & on top of everything. He knew the answers to all of our questions. He was also very honest with us about everything, especial Dixon as very helpful & on top of everything. He knew the answers to all of our questions. He was also very honest with us about everything, especially pricing. More
by Julie Nguyen
Employees Worked With
Sean Ginley, Aldo Rrethatakaj, Dixon Iglesias
January 19, 2017
CAVEAT EMPTOR!!! We have purchased 6 automobiles from this dealership in the past 5 years. Our last experience has been the worst. First they add $1000 to the price of We have purchased 6 automobiles from this dealership in the past 5 years. Our last experience has been the worst. First they add $1000 to the price of each car for basically nothing of value to a new car owner. Second, although they claim that they give you "FREE" oil changes for life, however the small print says only if you perform and pay for the extra servicing recommended by Nissan, by their service department. So you get your first oil change for free at 5000 miles, and they hassle you about paying for tire rotation, even though they give it to you as a courtesy the first time, but watch out after that you will be paying $$$ for your "FREE" oil changes. Although it's not technically false advertising, they don't fully explain this when you buy. And since you are filling out a pile of paperwork in order to get out of the dealership, you sign-up for the benefit, without a thorough explanation of how it works. Their motto is "Maus Nissan, Whatever it Takes." They leave out "to get YOUR MONEY! I will not buy from them again, I will not recommend any of my friends or family, and I have found a place that charges a fair price for my regularly scheduled oil changes and tire rotations. CAVEAT EMPTOR! More
by Fred Millan
Employees Worked With
Jason Rowland
January 12, 2017
not happy anthony knudson I bought a 2012 f150 2.5 month ago their was a few issue with the truck power outlet on dash did not work and the front rotor are out of round . its I bought a 2012 f150 2.5 month ago their was a few issue with the truck power outlet on dash did not work and the front rotor are out of round . its a wiring issue not plug or fuse for power out let extend warrant does not cover it nor remaining factory warranty the big issue is the rotor that need of resurfacing witch takes about 1.5 hrs to do but it not safety issue when appyling the brakes and the steering wheel shakes but it was verified by service and brought to their att. with 30 days of purchase any repitale dealer would of taken care of this at no charge More
by tony
Employees Worked With
Jason Rowland, Joe Lucatra
December 31, 2016
Customer Service What a fantastic experience! Maus Nissan will exceed your expectations. Kevin Leon was a fantastic person to work with and he had the customer's best- What a fantastic experience! Maus Nissan will exceed your expectations. Kevin Leon was a fantastic person to work with and he had the customer's best-interest in mind. I had no intention to buy two cars in a two week span, but the deals that this dealership made and exceptional customer service are unmatched! You are making a mistake if you do not give Maus Nissan a chance to earn your business More
by cargirl69
Employees Worked With
Kevin Leon
October 03, 2016
This place is unstable unreliable My son recently purchased a used or in the bill from Nissan and lifted two weeks it was a clunker making noise they refused to honor the warranty and My son recently purchased a used or in the bill from Nissan and lifted two weeks it was a clunker making noise they refused to honor the warranty and told him that he could not even get anything done for 30 days to close the warranty purchased was only good after 30 days they were unreceptive and rather nastie. I have dealt with many different car locations in the past as well as the Nissan here in St. Petersburg and I will tell you this is the worst of the worst nasty not nice and unreliable I am reporting them to the attorney general of Florida More
by Snickers5763
Employees Worked With
Sean Ginley
August 12, 2016
twist wording around and lies I bought my car march of 2016 I had a problem with the miles to empty reading took it in they said nothing was wrong with it and they were very rude h I bought my car march of 2016 I had a problem with the miles to empty reading took it in they said nothing was wrong with it and they were very rude how they talked to myself and my husband after I left I noticed the miles to empty was working the right way but they still claim they did nothing to the car. So today I took my car up for the free lifetime oil change but when I got there they wanted to charge me 19.99 for tire rotation I was not prepared to pay that cause when I bought the car my sales man said no hidden fees totally free again a lie so now they tell me any time I bring the car up for an oil change they always rotate the tires with a charge and as maintenance goes on there will be more charges and if I don't comply they can cancel my free oil change program they should let people know there will be a charge for their extra crap that you can have done elsewhere cheaper More
by stressed2016
Employees Worked With
Drew something I did not get his last name
June 03, 2016
Maus Nissan leasing Maus Nissan is absolutely the BEST Dealership I have ever had the pleasure of doing business with! They are VERY professional, VERY friendly & reaaly Maus Nissan is absolutely the BEST Dealership I have ever had the pleasure of doing business with! They are VERY professional, VERY friendly & reaaly CARE about their customers! I will go nowhere else for my vehicle needs... Capt Matt Bruce - St Petersburg More
by CaptMattBruceRet
Employees Worked With
David Maus Jr., Carrie Poulsen, Kaitlyn Ceballos, Nick Bentley, Melanie Pletscher, Savannah Maus
March 17, 2016
SERVICE DEPARTMENT CHEATING WITH A CUSTOMER MY GRANDSON TAKE MY NISSAN MURANO TO A SERVICE DEPARTMENT. I DID BY EXTENDED WARRANTY, BUT I HAD 30 DAYS WAITING PERIOD, I MAKE MISTAKE SEND MY MURANO MY GRANDSON TAKE MY NISSAN MURANO TO A SERVICE DEPARTMENT. I DID BY EXTENDED WARRANTY, BUT I HAD 30 DAYS WAITING PERIOD, I MAKE MISTAKE SEND MY MURANO 3 DAYS EARLIER THERE. NOBODY NEVER CALL ME FROM THE SERVICE DEPARTMENT, TELLING ME MY EXTENDED WARRANTY IS NOT YET AVAILABLE YET. THEY DIAGNOSTIC MY MURANO, BEFORE TELL ME THAT IS COST ME $230.00. I FIND OUT WHEN I GO BACK AND WANT TO PICK UP MY CAR!!!!!!!!!! I HAVE PAID $230.00 FOR A NOTHING!!!!! THEY HAVE MY NAME AND PHONE NUMBER, A CAR IS UNDER MY NAME. THEY ARE DON'T CALL, THEY CALL MY GRANDSON. WHEN I COMPLAINING, SERVICE MANAGER TOLD ME, ANYBODY ABLE TO TAKE A CAR THERE. BUT I THINK A CAR UNDER MY NAME, THEY ARE HAVE TO CALL ME, NOT A PERSON WHO DRIVE A CAR THERE. I VERY DISAPPOINTED, I WILL CALL CHANEL 8 TV, AND TELL THEM A STORY. SERVICE DEPARTMENT MAKE A VERY BAD,DIRTY BUSINESS!!!!!!!!!!! More
by zozikam67
Employees Worked With
JESSIE SCICOLON/729
