Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,977 Reviews of Maus Nissan - Service Center
Sort by
June 17, 2019
Great service We have been Maus Nissan customers for several years. We have always been treated courteously. Service time estimates are always spot on. There is a c We have been Maus Nissan customers for several years. We have always been treated courteously. Service time estimates are always spot on. There is a comfortable seating area while you wait & refreshments to enjoy. Drew & Katrina are very knowledgeable service reps. More
by Rogue
Verified CustomerEmployees Worked With
Katrina Atkinson
June 17, 2019
Maus Care service Arrived at my 8am Saturday morning appointment and was still number 11 in line. Took the usual one hour and 45 minutes to complete the free included s Arrived at my 8am Saturday morning appointment and was still number 11 in line. Took the usual one hour and 45 minutes to complete the free included services, oil and filter change and tire rotation. Typically the same time if I drive in without an appointment. Service personnel are pleasant and easy to work with. Thanks John.. 😁 More
by IMBigboy1
Employees Worked With
Don't know John's last name or the person who took all my info at the vehicle. , Carrie Poulsen
June 15, 2019
Oil change and tire rotation My first visit for service after purchasing 2018 Altima. Warm greeting and made comfortable in waiting area. Loved that they hand washed my vehicle u My first visit for service after purchasing 2018 Altima. Warm greeting and made comfortable in waiting area. Loved that they hand washed my vehicle upon completion of service. More
by latetrouge
Employees Worked With
Jennifer in service
June 14, 2019
My favorite dealership Great service as always. John Thorne, our service advisor is awesome. The speed of service by the techs could be improved, especially when you had an Great service as always. John Thorne, our service advisor is awesome. The speed of service by the techs could be improved, especially when you had an appointment. Oil change and a couple small things should not take 2 and a half hours. More
by Rogue17
Employees Worked With
John Thorne
June 13, 2019
Staff very friendly and very fast thank you The staff were amazing and did an excellent job. They had an answer for every question. I will definitely e returning . thank tou very much. Have a The staff were amazing and did an excellent job. They had an answer for every question. I will definitely e returning . thank tou very much. Have a good day. More
by Joehulett85
Employees Worked With
Other Employees :
Carrie Poulsen, Jovannie Jimenez, Dalton Pletscher, Damir Kalabalukovic, JD Castle, Jerreld Jenkins, Demetrios Klindonas, CHERYL SARKOZI, Taylor Brown
June 10, 2019
Prepare to wait Extremely dissatisfied with the customer service I received. I have a very large family and drive an NV3500. When I brought the van in for the check e Extremely dissatisfied with the customer service I received. I have a very large family and drive an NV3500. When I brought the van in for the check engine light, it was easy dropping it off. The communication afterwards wasn't the greatest but picking it up was the absolute worst. I was informed that instead of unlocking my van and allowing me to transfer my things and my kids from the loan van to my van, the entire service department took their lunch break. You would think that with remote keyless entry, they could have spared a moment of their lunch break to help me out. Then I have to pay $150 for 1 hour's worth of work (no parts, just labor!) Highway robbery! More
by Travis
Employees Worked With
Tiffany, John, Jennifer
June 10, 2019
Coupon I received a coupon with an expiration date for oil and tire rotation. When my truck needed that service the coupon was expired and it was not except I received a coupon with an expiration date for oil and tire rotation. When my truck needed that service the coupon was expired and it was not excepted. The coupons need to have a longer shelf life. You did not honor your motto. I have taken my truck to your dealer only since purchased. My truck had a power steering noise and your service advisor said it was normal, I took it back spoke to another adviser and had it repaired on the third visit. More
by Mpulido
Employees Worked With
John
June 10, 2019
Service rep I liked that my service rep gave me her number to text her at any time to check on progress. I did several times and she answered immediately. I liked that my service rep gave me her number to text her at any time to check on progress. I did several times and she answered immediately. More
by Nickelss
Employees Worked With
Katrina in service dept.
June 10, 2019
very good service associate John is very pleasent and does not try to push me into paying for things every visit. I always ask for him because I know he will no service associate John is very pleasent and does not try to push me into paying for things every visit. I always ask for him because I know he will not take advantage of me as a women coming into the service dept. More
by kathleenbrown470
Employees Worked With
John , Dimitri Grivas
June 10, 2019
great service much better dealership service dept than Faccillo Nissan. I just now that i had purchased my vehicles at Maus. Tiffany my service advisor has fone a v much better dealership service dept than Faccillo Nissan. I just now that i had purchased my vehicles at Maus. Tiffany my service advisor has fone a very good job More
by jfp0
Employees Worked With
Tiffany Phillips
